STRATEGIC PLANNING & WORKFORCE DEVELOPMENT ASSOCIATE
About the role
Job ID: 62861 Job Category: Human Resources Division & Section: Toronto Water, Strategic Planning & Workforce Dev Work Location: METRO HALL Job Type & Duration: Full-time, Permanent Vacancy Salary Range: $64,529 - $83,652 Hiring Zone: $65,089 - $70,570 Shift Information: Monday to Friday, 35 hours per week Affiliation: Non-Union Number of Positions Open: 1 Posting Period: 26-Jun-2026 to 13-Jul-2026Major Responsibilities As an integral part of the team, you will participate in the administration and delivery of Strategic Planning & Workforce Development (SPWD) services including but not limited to the following: Workforce Programs, Projects & Administrative Support
Provide operational and administrative support to Strategic Planning & Workforce Development (SPWD) staff on Toronto Water workforce programs, projects, and initiatives.
Support and participate in team projects, including maintaining, analyzing, and reporting on program data.
Retrieve information from various electronic systems and manual files to support program delivery and decision-making.
Complete required documentation and paperwork in accordance with established staffing guidelines, policies, and procedures.
Perform other related duties as assigned.
Learning & Development Coordination
Assist in the coordination, development, and implementation of Toronto Water-specific learning programs and processes.
Design, develop, and update end-user documentation such as training materials, manuals, and project documentation, ensuring content reflects current business processes.
Research, Analysis & Continuous Improvement
Research, analyze, and report on workforce programs and initiatives to identify gaps and support program improvements.
Review trends, best practices, and emerging approaches in workforce development to enhance service delivery and inform program design.
Recruitment & Workforce Planning Support
Assist with internal and external recruitment planning processes, including researching talent sources such as colleges, universities, and job boards.
Support initiatives aimed at attracting and recruiting qualified candidates to meet workforce needs.
Stakeholder Engagement & Client Service
Liaise with internal staff, external organizations, educational institutions, and other levels of government as required to support program objectives.
Respond to employee and client inquiries, providing timely, accurate, and professional customer service.
Create and maintain manual and electronic files and records to ensure accessibility and accuracy of information.
Key Qualifications:
Graduate from a university or college program in human resources, learning and development, psychology, sociology, organizational behaviour, or business. Experience using a variety of software applications such as Microsoft Office Suite (i.e. Word, Excel, PowerPoint, Access), and/other related data software. Experience in the preparation of high quality, professional documents, statistical reports and presentation slides (i.e. PowerPoint presentations, Excel spreadsheets). Excellent customer service, interpersonal and communication skills. Excellent analytical, problem solving and strong organizational skills with an ability to work under pressure and meet deadlines. Ability to work effectively within a team environment with strong skills developing and maintaining productive working relationships with managers, employees, union officials and the public. Problem solving abilities, effective communication and interpersonal skills, and can work in a collaborative environment. Ability to take initiative, follow through on assignments and be accountable for contributions and results. Willingness to learn, expand skill sets as part of an evolving team to help move the corporate learning and leadership development agenda forward. Equity, Diversity and Inclusion The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity. Accommodation The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
Not the right fit? Search for STRATEGIC PLANNING & WORKFORCE DEVELOPMENT ASSOCIATE jobs in Toronto, Ontario, Canada
About City of Toronto
The City of Toronto is committed to fostering a positive and progressive workplace culture, and strives to build a workforce that reflects the citizens it serves. We are committed to building a high performing public service, with strong and effective leaders to enable service excellence, through high engagement and healthy and safe workplaces.
Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses.
Toronto Public Service consists of approximately 35,771 employees, providing programs and services to Toronto residents, businesses and visitors. Additionally, the City of Toronto has a number of agencies and corporations including the Toronto Police Service, Toronto Public Library and the Toronto Transit Commission, which make up the broader municipal organization.
There are 44 operating divisions and offices providing an extensive level of programs and services. We offer diverse career opportunities across a wide variety of professional, trade, administrative, managerial and other employment roles. The Toronto Public Service has won numerous awards for quality, innovation and efficiency in delivering citizen-focused services. We are proud to have been named one of Canada's Top 100 Employers, Canada's Best Diversity Employers, Top Family Friendly Employers and Greater Toronto's Top Employers.
Consider joining the award-winning Toronto Public Service and help us make a difference in a great City!
Similar Jobs
STRATEGIC PLANNING & WORKFORCE DEVELOPMENT ASSOCIATE
About the role
Job ID: 62861 Job Category: Human Resources Division & Section: Toronto Water, Strategic Planning & Workforce Dev Work Location: METRO HALL Job Type & Duration: Full-time, Permanent Vacancy Salary Range: $64,529 - $83,652 Hiring Zone: $65,089 - $70,570 Shift Information: Monday to Friday, 35 hours per week Affiliation: Non-Union Number of Positions Open: 1 Posting Period: 26-Jun-2026 to 13-Jul-2026Major Responsibilities As an integral part of the team, you will participate in the administration and delivery of Strategic Planning & Workforce Development (SPWD) services including but not limited to the following: Workforce Programs, Projects & Administrative Support
Provide operational and administrative support to Strategic Planning & Workforce Development (SPWD) staff on Toronto Water workforce programs, projects, and initiatives.
Support and participate in team projects, including maintaining, analyzing, and reporting on program data.
Retrieve information from various electronic systems and manual files to support program delivery and decision-making.
Complete required documentation and paperwork in accordance with established staffing guidelines, policies, and procedures.
Perform other related duties as assigned.
Learning & Development Coordination
Assist in the coordination, development, and implementation of Toronto Water-specific learning programs and processes.
Design, develop, and update end-user documentation such as training materials, manuals, and project documentation, ensuring content reflects current business processes.
Research, Analysis & Continuous Improvement
Research, analyze, and report on workforce programs and initiatives to identify gaps and support program improvements.
Review trends, best practices, and emerging approaches in workforce development to enhance service delivery and inform program design.
Recruitment & Workforce Planning Support
Assist with internal and external recruitment planning processes, including researching talent sources such as colleges, universities, and job boards.
Support initiatives aimed at attracting and recruiting qualified candidates to meet workforce needs.
Stakeholder Engagement & Client Service
Liaise with internal staff, external organizations, educational institutions, and other levels of government as required to support program objectives.
Respond to employee and client inquiries, providing timely, accurate, and professional customer service.
Create and maintain manual and electronic files and records to ensure accessibility and accuracy of information.
Key Qualifications:
Graduate from a university or college program in human resources, learning and development, psychology, sociology, organizational behaviour, or business. Experience using a variety of software applications such as Microsoft Office Suite (i.e. Word, Excel, PowerPoint, Access), and/other related data software. Experience in the preparation of high quality, professional documents, statistical reports and presentation slides (i.e. PowerPoint presentations, Excel spreadsheets). Excellent customer service, interpersonal and communication skills. Excellent analytical, problem solving and strong organizational skills with an ability to work under pressure and meet deadlines. Ability to work effectively within a team environment with strong skills developing and maintaining productive working relationships with managers, employees, union officials and the public. Problem solving abilities, effective communication and interpersonal skills, and can work in a collaborative environment. Ability to take initiative, follow through on assignments and be accountable for contributions and results. Willingness to learn, expand skill sets as part of an evolving team to help move the corporate learning and leadership development agenda forward. Equity, Diversity and Inclusion The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity. Accommodation The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
Not the right fit? Search for STRATEGIC PLANNING & WORKFORCE DEVELOPMENT ASSOCIATE jobs in Toronto, Ontario, Canada
About City of Toronto
The City of Toronto is committed to fostering a positive and progressive workplace culture, and strives to build a workforce that reflects the citizens it serves. We are committed to building a high performing public service, with strong and effective leaders to enable service excellence, through high engagement and healthy and safe workplaces.
Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses.
Toronto Public Service consists of approximately 35,771 employees, providing programs and services to Toronto residents, businesses and visitors. Additionally, the City of Toronto has a number of agencies and corporations including the Toronto Police Service, Toronto Public Library and the Toronto Transit Commission, which make up the broader municipal organization.
There are 44 operating divisions and offices providing an extensive level of programs and services. We offer diverse career opportunities across a wide variety of professional, trade, administrative, managerial and other employment roles. The Toronto Public Service has won numerous awards for quality, innovation and efficiency in delivering citizen-focused services. We are proud to have been named one of Canada's Top 100 Employers, Canada's Best Diversity Employers, Top Family Friendly Employers and Greater Toronto's Top Employers.
Consider joining the award-winning Toronto Public Service and help us make a difference in a great City!