Parts Person & Service Writer
Top Benefits
About the role
Overview:
Trimac isn't just a transportation company; it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people’s lives across North America.
Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives. If you’re ready for a challenge that will help drive forward an industry leading team, we invite you to begin your journey with us.
Pay Details:
- $55k - $65K per annum (depending on experience)
Schedule:
- Monday - Friday
- 8:00 am - 4:30 pm
Responsibilities:
- Communicate with customers about repairs, status and approvals
- Schedule units for service
- In liaison with the Shop Manager, offering suggestions to customers on how best they can repair their vehicles
- Communicate with the Shop manager, parts person, lead hand and mechanics to ensure prompt completion of jobs
- Customer service representative for all customers, including initial writing of customer complaints, intial estimates, and staying in contact with the customers through the job process
- Communicating job requirements to the Shop manager or lead hand and working with the shop for scheduling
- Verifying that all labour and parts are accounted for on RO's and invoices, both commercial and internal
- Communicate emergency triage requests to the lead hand
- Close work orders and invoice customers when a job is complete
- Utilize shop planner
- Scan shop documents to repair orders
- Other duties as assigned by management
Qualifications:
- Strong interpersonal and communication skills
- Proven track record of group leadership and commitment to quality and safety
- Knowledge of operating standards, policies and procedures would be helpful
- Possess a thorough knowlege of heavy-duty truck parts and vehicle systems preferred
- Computer literate (Windows/MS office) (TMT preferred)
- Strong interpersonal and problem resolution skills
Benefits:
We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as:
- Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
- Paid vacation, sick time, and company holidays
- Paid time off for volunteer activities to help give back to our communities
- Pension Plan
- Tuition Reimbursement Program to achieve your educational goals
- Continuous learning and career development
Safety Commitments:
- We make safety a part of every decision
- We make safety personal
- We have the courage to intervene
About Trimac Transportation
Trimac Transportation provides bulk trucking transportation services, as well as related distribution and management services, throughout North America. Founded in 1945, Trimac has stood the test of time, becoming North America’s premier provider of services in highway transportation of bulk commodities.
Our National Tank Services division operates a network of maintenance and wash facilities, providing a wide range of services which include maintenance of tractors, trailers and cargo tanks as well as internal and external washing of trailing equipment.
Our logistics services, Bulk Plus Logistics, provide customers with the ability to outsource logistics functions and focus on core competencies. We provide one-stop logistics solutions, transload, warehousing and freight management services.
Learn more about Trimac: www.trimac.com
Trimac’s purpose is to safely deliver products that improve people’s lives. We work hard to align our actions on social media with our purpose. We have several channels you can use to keep up to date with Trimac news and activities. We also have a responsibility to manage these channels in line with the environment in which we operate. As a result, we may remove posts, graphics, comments, videos, photos, or any other content that: Is a potentially libelous, defamatory, or disparaging; Violates another’s copyright or intellectual property; Condones or promotes illegal activity; Is misleading, inaccurate, fraudulent, deceptive or plagiarizes information from another source; Uses language that is vulgar, discriminatory, harassing, or threatening; Is spam or intended to cause technical disruptions to channels; Uses names, photographs, voices, or likenesses of, or discloses personal information; Is believed to have been made by a minor aged person; Is not related to the post under which it appears; Is advertising another service or website. All posts must comply with these guidelines.
Parts Person & Service Writer
Top Benefits
About the role
Overview:
Trimac isn't just a transportation company; it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people’s lives across North America.
Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives. If you’re ready for a challenge that will help drive forward an industry leading team, we invite you to begin your journey with us.
Pay Details:
- $55k - $65K per annum (depending on experience)
Schedule:
- Monday - Friday
- 8:00 am - 4:30 pm
Responsibilities:
- Communicate with customers about repairs, status and approvals
- Schedule units for service
- In liaison with the Shop Manager, offering suggestions to customers on how best they can repair their vehicles
- Communicate with the Shop manager, parts person, lead hand and mechanics to ensure prompt completion of jobs
- Customer service representative for all customers, including initial writing of customer complaints, intial estimates, and staying in contact with the customers through the job process
- Communicating job requirements to the Shop manager or lead hand and working with the shop for scheduling
- Verifying that all labour and parts are accounted for on RO's and invoices, both commercial and internal
- Communicate emergency triage requests to the lead hand
- Close work orders and invoice customers when a job is complete
- Utilize shop planner
- Scan shop documents to repair orders
- Other duties as assigned by management
Qualifications:
- Strong interpersonal and communication skills
- Proven track record of group leadership and commitment to quality and safety
- Knowledge of operating standards, policies and procedures would be helpful
- Possess a thorough knowlege of heavy-duty truck parts and vehicle systems preferred
- Computer literate (Windows/MS office) (TMT preferred)
- Strong interpersonal and problem resolution skills
Benefits:
We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as:
- Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
- Paid vacation, sick time, and company holidays
- Paid time off for volunteer activities to help give back to our communities
- Pension Plan
- Tuition Reimbursement Program to achieve your educational goals
- Continuous learning and career development
Safety Commitments:
- We make safety a part of every decision
- We make safety personal
- We have the courage to intervene
About Trimac Transportation
Trimac Transportation provides bulk trucking transportation services, as well as related distribution and management services, throughout North America. Founded in 1945, Trimac has stood the test of time, becoming North America’s premier provider of services in highway transportation of bulk commodities.
Our National Tank Services division operates a network of maintenance and wash facilities, providing a wide range of services which include maintenance of tractors, trailers and cargo tanks as well as internal and external washing of trailing equipment.
Our logistics services, Bulk Plus Logistics, provide customers with the ability to outsource logistics functions and focus on core competencies. We provide one-stop logistics solutions, transload, warehousing and freight management services.
Learn more about Trimac: www.trimac.com
Trimac’s purpose is to safely deliver products that improve people’s lives. We work hard to align our actions on social media with our purpose. We have several channels you can use to keep up to date with Trimac news and activities. We also have a responsibility to manage these channels in line with the environment in which we operate. As a result, we may remove posts, graphics, comments, videos, photos, or any other content that: Is a potentially libelous, defamatory, or disparaging; Violates another’s copyright or intellectual property; Condones or promotes illegal activity; Is misleading, inaccurate, fraudulent, deceptive or plagiarizes information from another source; Uses language that is vulgar, discriminatory, harassing, or threatening; Is spam or intended to cause technical disruptions to channels; Uses names, photographs, voices, or likenesses of, or discloses personal information; Is believed to have been made by a minor aged person; Is not related to the post under which it appears; Is advertising another service or website. All posts must comply with these guidelines.