Salary Rate: $44,162 (100% time portion) – Check out the YMCA’s total compensation package!

Location: 103-60 Centurian Drive, Markham Ontario

Work Hours: 8 hour work day with 1/2 hour lunch, hybrid model staff work in the office 2 days/week, at home 3 days/per week

Employment Type: Regular full-time Salaried

Number of Vacancies: 1

Anticipated Start Date: October 1, 2025

Deadline to Apply: August 29, 2025 by 5 pm

Be the Spark! Join our passionate team of Child Care and Family Development and help us to achieve great things in our community!

YMCA Child & Family Development has provided quality child care in the GTA for over 40 years, and is the largest not-for-profit provider of Licensed Child Care in Canada. With more than 290 locations, we offer a variety of programs for children 0-12 years of age: Early Learning and Care (Infant, Toddler, Preschool, and Nursery); Before and After School Care (Kindergarten and School Age); and Family Support programs.

The Administrative Agent plays a vital role in ensuring the efficient administration of registration, communication, and data management processes. This position is responsible for conducting monthly audits of data entry activities for subsidized child care and summer day camp clients, using internal membership systems and municipal subsidy platforms such as OCCMS and CSIS. The role also supports accurate billing, timely reporting, and compliance with licensed capacity regulations through close coordination with internal teams, municipal partners, and third-party agencies.

In this role, you will:

• Identify billing discrepancies between the membership registration system and municipal attendance systems (OCCMS, CSIS), and report discrepancies to the reconciliation team for communication to the Municipality.

• Manage amendments and withdrawals for municipal subsidized clients on a monthly basis.

• Manage class lists for each program to ensure that licensed capacities are not exceeded

• Manage telephone inquiries and ensure that relevant and quality service and information are provided.

• Work closely with Licensed Child Care and Day Camp Managers, site staff, regional support staff (municipalities), and third-party agencies.

• Collaborate with administration teams to ensure data accuracy and timely reporting.

• Manage timelines and meet specific deadlines related to the re-registration process.

• Perform other duties as assigned.

You bring:

• Completion of post-secondary courses in a related field or equivalent experience.

• Experience in data entry.

• Experience and/or knowledge of programs within the YMCA Child and Family Development.

• Proficient with Microsoft Word and Excel.

• Proficiency with ActiveNet an asset.

• Ability to communicate in a thorough, clear, and timely manner to support information sharing.

• Ability to work effectively with others in a team environment, including support to those who are not the incumbent's supervisor.

• Organizational skills; attention to detail.

• Motivated, positive individual who enjoys the challenge of a fast-paced environment.

• Well-developed interpersonal and relationship-building skills; ability to establish rapport and excellent communication with members, staff, and volunteers.

• Excellent written communication skills.

• Commitment to diversity, equity, inclusion, and building a sense of belonging.

What you need to succeed:

• Commitment to the YMCA’s Mission, Vision and Values

• Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services

• YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

Why work for the YMCA?

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.

Joining the Y means contributing to over 165 years of providing opportunities for people to shine through programs and services like health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2020–2025 strategic plan, Ignite the Light*,* which outlines how we are focused on boosting well-being and promoting equity across the Greater Toronto Area.

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.

Check out the next steps in our recruitment process and see what others are saying about working at the YMCA.