Customer Service Representative
About the role
JOB DESCRIPTION
We are seeking a Customer Service Representative who thrives in a fast‑paced, customer‑focused environment and enjoys being a trusted partner to both customers and sales teams. This role combines relationship management with operational support, primarily serving dairy accounts while coordinating orders, documentation, and communication across internal teams.
As a key contributor within the reproductive industry, this position supports time‑sensitive breeding cycles by ensuring accuracy, responsiveness, and seamless service. Through close collaboration with sales representatives and reliable account support, the role directly influences reproductive success, genetic advancement, and herd performance.
We invite qualified candidates who are passionate about customer service and supporting the reproductive industry to apply and join a collaborative team making a meaningful impact.
This position requires in-office work at our Balzac, AB location.
RESPONSIBILITIES
- Serve as a primary point of contact for internal teams, sales representatives, and external customers
- Respond to customer and sales inquiries via email, phone, and in person
- Support order placement, order fulfillment, and payment processing
- Assist walk ‑ in customers as needed, with increased volume during peak season (February–May)
- Coordinate weekly shipments to sales representatives in Canada and the U.S.
- Work closely with the distribution team to prepare and send required paperwork
- Coordinate and support field inventory cycle counts with sales management
- Perform general accounting ‑ related tasks, including invoicing, A/R inquiries, and payment processing Provide administrative support and collaborate with cross ‑ functional teams to ensure smooth operations
QUALIFICATIONS
- Previous experience in a customer service or account ‑ support role
- Strong verbal and written communication skills
- Proven ability to build relationships with customers and sales partners
- Highly organized with strong attention to detail
- Ability to manage multiple priorities in a time ‑ sensitive environment
- Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
- Experience with JDE, PowerBI, or Bambora is considered an asset
About AgSource
AgSource is a broad-based agricultural service cooperative specializing in laboratory testing and the generation of value-added management information. AgSource began as a dairy records cooperative in 1959 to provide computer management information from Dairy Herd Improvement (DHI) testing. The cooperative has since grown to encompass all aspects of dairy information management service and has diversified its testing services to meet the broader needs of the agricultural industry.
AgSource Dairy is the only full-service dairy management information provider in the country, conducting research and development, field data collection, laboratory analysis and diagnostics, meter service and outreach and education, resulting in high quality decision tools for dairy producers. We continue to provide for the changing needs of our members with advanced management reports, such as the Transition Cow Index® and KetoMonitor® and popular programs like AgSourceDM™ and MyAgSource® .
AgSource Laboratories has become a leader in agricultural and environmental laboratory analysis and information management services and has become one of the largest soil testing organizations in the country. Some would be content to remain as we are today, but AgSource is unwilling to settle in the pursuit of excellence. In cooperation with our partners, AgSource strives to increase research and development of improved management decision tools, working together for the overall benefit of our members and customers and the agriculture industry as a whole.
Customer Service Representative
About the role
JOB DESCRIPTION
We are seeking a Customer Service Representative who thrives in a fast‑paced, customer‑focused environment and enjoys being a trusted partner to both customers and sales teams. This role combines relationship management with operational support, primarily serving dairy accounts while coordinating orders, documentation, and communication across internal teams.
As a key contributor within the reproductive industry, this position supports time‑sensitive breeding cycles by ensuring accuracy, responsiveness, and seamless service. Through close collaboration with sales representatives and reliable account support, the role directly influences reproductive success, genetic advancement, and herd performance.
We invite qualified candidates who are passionate about customer service and supporting the reproductive industry to apply and join a collaborative team making a meaningful impact.
This position requires in-office work at our Balzac, AB location.
RESPONSIBILITIES
- Serve as a primary point of contact for internal teams, sales representatives, and external customers
- Respond to customer and sales inquiries via email, phone, and in person
- Support order placement, order fulfillment, and payment processing
- Assist walk ‑ in customers as needed, with increased volume during peak season (February–May)
- Coordinate weekly shipments to sales representatives in Canada and the U.S.
- Work closely with the distribution team to prepare and send required paperwork
- Coordinate and support field inventory cycle counts with sales management
- Perform general accounting ‑ related tasks, including invoicing, A/R inquiries, and payment processing Provide administrative support and collaborate with cross ‑ functional teams to ensure smooth operations
QUALIFICATIONS
- Previous experience in a customer service or account ‑ support role
- Strong verbal and written communication skills
- Proven ability to build relationships with customers and sales partners
- Highly organized with strong attention to detail
- Ability to manage multiple priorities in a time ‑ sensitive environment
- Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
- Experience with JDE, PowerBI, or Bambora is considered an asset
About AgSource
AgSource is a broad-based agricultural service cooperative specializing in laboratory testing and the generation of value-added management information. AgSource began as a dairy records cooperative in 1959 to provide computer management information from Dairy Herd Improvement (DHI) testing. The cooperative has since grown to encompass all aspects of dairy information management service and has diversified its testing services to meet the broader needs of the agricultural industry.
AgSource Dairy is the only full-service dairy management information provider in the country, conducting research and development, field data collection, laboratory analysis and diagnostics, meter service and outreach and education, resulting in high quality decision tools for dairy producers. We continue to provide for the changing needs of our members with advanced management reports, such as the Transition Cow Index® and KetoMonitor® and popular programs like AgSourceDM™ and MyAgSource® .
AgSource Laboratories has become a leader in agricultural and environmental laboratory analysis and information management services and has become one of the largest soil testing organizations in the country. Some would be content to remain as we are today, but AgSource is unwilling to settle in the pursuit of excellence. In cooperation with our partners, AgSource strives to increase research and development of improved management decision tools, working together for the overall benefit of our members and customers and the agriculture industry as a whole.