Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type Regular

Job Description Job Summary: The Billing Analyst is responsible for the support of the billing system(s) and ancillary support applications which support Cogeco’s customer-focused operations and billing. The role is responsible for the documentation, launch, maintenance, update, and operation of these systems. This role supports proper testing, audit, and ensuring billing assurance processes are in place.

Job Responsibilities

• System Integration & Maintenance: You'll support and maintain integrations between various systems like the Sales Portal, Digital/Web, and ticketing platforms, including tax software like Vertex.
• Quality Assurance & Compliance: The role involves assisting with quality assurance, including testing and validating system changes and ensuring proper audit compliance. You'll also help with auditing initiatives related to revenue, operations, and government regulations.
• Continuous improvement: The role requires identification of manual and/or inefficient tasks, leading to continuous improvement initiatives.
• Documentation & Data Integrity: You'll assist in documenting requirements and change requests, while also helping to maintain data integrity and standardization across customer, product, and transaction tables.
• Team Collaboration & Training: You'll work with internal teams to support new product initiatives and will also be able to train others on billing system tasks.
• Show respect to each and every teammate, employee, and customer.
• Be curious, ask questions and keep learning.
• Protect the organization by keeping information confidential and safe

Job Qualifications

• 3+ years of back-office/admin billing system experience preferred
• Clear and effective communication skills, both written and spoken
• Knowledge of Cable and Broadband Video and High Speed Internet products and services
• Detail-oriented, analytical approach to problem-solving
• Ability to work cross-functionally with other teams like Finance, Marketing, Product, Care, etc
• Great organizational, time management, and problem-solving skills.

Location :

Burlington, ON

Company Cogeco Connexion Inc

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com