CGI's Payroll Services Center (CSP) offers all in one cloud-based solutions that simplify payroll and human capital management. We take pride in the strong relationships we build with our clients, who consistently report very high satisfaction levels.

Every day, our members help thousands of clients process payroll for their employees across various industries. In this role, you will contribute to the success of local businesses within a dynamic team of more than 700 professionals and over 62,000 clients!

We are looking for a reliable and motivated individual. Are you ready to play a key role?
What we offer:

• Work–life balance: weekday daytime schedule
• A work environment recognized as one of the best in Canada (Great Place to Work certification)
• Employee Assistance Program, health and wellness programs, comprehensive insurance coverage, and financial support for job related studies
• Career development supported by a professional development plan
• Access to our stock purchase plan and profit-sharing plan from day one
• Benefits tailored to your needs: flexible insurance plan, telemedicine, and much more

Your future duties and responsibilities

• Coordinate various operational activities within the sector
• Asses call quality and productivity
• Prepare and deliver evaluations
• Participate in operational meetings and contribute to corporate projects
• Plan daily schedules based on operational needs
• Ensure compliance with established service level agreements
• Establish and maintain work processes to optimize the sector
• Ensure high quality service to our client
• Organize and participate in staff development and training
• Communicate information essential to smooth operations
• Anticipate events and workload fluctuations to prepare the team accordingly
• Ensure that tasks are completed in accordance with service level requirements
• Manage complaints and claims

Required qualifications to be successful in this role

• Bachelor's degree or equivalent combination of education and experience

• Minimum of two years of supervisory experience

• Customer service experience

• Call center experience

• Ability to manage stress while maintaining a positive attitude

• Ability to work within a team of 20 to 30 people

• Strong team player

• Strong organizational skills

• Flexibility and strong ability to adapt to change

• Demonstrates initiative

• Good knowledge of Microsoft Office tools (Word, Excel)

• Excellent verbal and written communication in French

• Verbal and written communication in English (asset)

• Experience in payroll (asset)

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $60,000–$100,000. This role is an existing vacancy.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.