Support Specialist (2 Openings)
Contract (8 months)
Job Band: C

The Support Specialist (Contract) role is centered around engaging primary care organizations as part of the provincial viewer consolidation initiative. This role focuses on phone and email outreach to engage primary care organizations that currently access the Electronic Child Health Network (eCHN) webchart to verify and record required data for migration and onboarding purposes.

Reporting to the Director, Information and Customer Experience, your responsibilities will include:

• Conduct proactive outreach to clinician practices and their staff to convey, verify and obtain practice related information.
• Initiate contact via phone and email to identify and address potential data gaps.
• Acquire and maintain a comprehensive understanding of provincial digital health solutions.
• Engage and collaborate with internal and external business teams to coordinate and facilitate information collection and use.
• Respond to incoming follow-up requests (phone and email) in a courteous, effective and timely manner, in accordance with OntarioMD’s Customer Service Standards.
• Facilitate inquiries related to mass email / mail communications related to specific campaigns.
• Assist with routine internal reporting; monitor and report on project progress.
• Meet weekly / monthly outreach and data collection targets.
• Triage and escalate issues to the necessary department, as required.
• Support the data collection, aggregation, and entry of information into the Customer Relationship Management (CRM).
• Verify the accuracy of data by reviewing documentation and collaborating with business teams to resolve discrepancies.
• Perform data quality investigations as necessary, and work individually or in collaboration with teams to identify and rectify data issues.
• Assist with updating related workflow and processes, as required.
• Responsible for ensuring compliance to information management policies, procedures and governance standards

Requirements that are important to us:

• Post-secondary education in business, health information related field or equivalent experience.
• Minimum of one to two years experience performing administrative duties, data collection, phone and email coordination.
• Demonstrated experience reviewing documentation to ensure completeness, with great attention to detail.
• Ability to work independently within a structured team environment.
• Ability to manage simultaneous tasks with potentially conflicting priorities.
• Strong understanding of Customer Relationship Management (CRM) system
• Excellent organizational and time-management skills
• Strong written and verbal communication skills
• Proficient with Microsoft Office tools (Word, Excel, PowerPoint, Teams and Outlook) and SharePoint
• Familiarity with public sector and exposure to Ontario healthcare landscape an asset.

Benefits we think you'll like:

• Fantastic opportunity to grow within the team and throughout the organization.
• Fun, friendly, and dynamic work environment with a passion for digital health.

How to Apply:

Interested candidates are invited to apply online through our careers page. Applications will be considered until November 3, 2025, at 3 pm.

For further information, visit our website at www.ontariomd.ca*. We regret that only those selected for an interview will be contacted. OntarioMD is strongly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, women, Indigenous People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas. In accordance with the AODA Act, accommodation will be provided throughout the recruitment process to applicants with disabilities.*

We continue to encourage staff to follow the Public Health recommendations and stay up to date with their vaccinations.

All recruiting activities including interview and new hire onboarding will be conducted remotely. While we are doing our best to ensure reasonable response times, please expect potential delays.

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