Senior Software Application Specialist
Top Benefits
About the role
If you take pride in being compassionate, honest, professional and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrateGreat Peoplewho inspire meaningful connections whileLeading the Way to Better Living™.
We are searching for aSoftware Application Specialisttojoin ourProject Management & Software SolutionsTeam based inHalifax, Nova Scotia.
Meaningful Benefits
You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:
- Comprehensive health, vision, and dental benefits plan including an Employee and Family Assistance Program
- Life, travel, and other insurances
- Access to virtual healthcare 24/7 for FREE through the group health benefit plan
- RRSP program (5% employer matching)
- Vacation accrual (begins immediately) and travel insurance
- Free onsite parking
- Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
- Access to continuing education and training through Shannex’s Centre of Excellence
- Opportunities to be part of sector innovation and continuous improvement initiatives
- Recognition and Rewards for service excellence and safety
About the Opportunity
Reporting to the Manager of HCM Systems, in this role, you will be the technical subject matter expert for assigned software platforms in the HR, Payroll and Scheduling space that support our business and clinical teams, ensuring systems are optimized, secure, and aligned with operational needs.
You will play a key role in configuring and managing vendor-based applications, supporting system enhancements, coordinating upgrades, and improving data quality, reporting, and user adoption. Working closely with Product Owners, Business Analysts, vendors, and operational leaders, you will help deliver reliable, scalable solutions that enhance how care and services are provided across our communities. This role focuses on system configuration, administration, and ongoing optimization and does not include software development or IT infrastructure support.
In addition, you will:
- Act as the technical subject matter expert for assigned software platforms, advising on configuration, capabilities, security, privacy, reporting, and integration impacts
- Provide day-to-day system administration, governance, and operational support, including oversight of ticket resolution and platform performance
- Own configuration decisions and guide Application Administrators to ensure consistent, sustainable, and supportable system use
- Lead the technical implementation of approved enhancements, upgrades, and system transitions, including configuration, testing, release coordination, and deployment
- Analyze system and data performance to identify data quality issues, configuration gaps, usage trends, and optimization opportunities
- Partner with Product Owners, Business Analysts, subject matter experts, and vendors to gather, validate, and implement requirements, including supporting user acceptance testing
- Develop and deliver end-user training, documentation, and standardized procedures to support adoption and effective system use
- Conduct audits and implement security and privacy controls to ensure compliance with organizational standards and legislation
About You
In addition to placing high value on continuous improvement, collaboration and accountability, you bring:
- Post-secondary degree or diploma in Information Systems, Health Informatics, Computer Science, Business Technology, or an equivalent combination of education and experience
- A minimum of five years’ experience translating approved business requirements into system configuration, workflows, security roles, reporting, and vendor-supported solutions
- Strong experience administering SaaS or vendor-based platforms
- Experience with workflow configuration
- Knowledge of role-based access controls, privacy, and security practices
- Experience coordinating releases, upgrades, and system changes
- Familiarity with HR, Payroll and Scheduling software from a configuration and usage perspective
About Shannex Incorporated
Shannex Inc. offers Retirement Living, Care at Home, and Nursing Home services across Nova Scotia, New Brunswick and Ontario. Shannex has been built on the commitment to place clients first, to provide service excellence and respect each client as an individual. Shannex is a family-owned, Maritime-based company that has been providing care to clients since 1988. Our core values; Clients First, Building Trusted Partnerships, Always Improving Quality and Being Accountable, define what Shannex stands for and create the framework for all that we do.
Shannex is more than a place to live or work. We are a community of people and friendships where the focus is on living well in the place our clients call home
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Senior Software Application Specialist
Top Benefits
About the role
If you take pride in being compassionate, honest, professional and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrateGreat Peoplewho inspire meaningful connections whileLeading the Way to Better Living™.
We are searching for aSoftware Application Specialisttojoin ourProject Management & Software SolutionsTeam based inHalifax, Nova Scotia.
Meaningful Benefits
You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:
- Comprehensive health, vision, and dental benefits plan including an Employee and Family Assistance Program
- Life, travel, and other insurances
- Access to virtual healthcare 24/7 for FREE through the group health benefit plan
- RRSP program (5% employer matching)
- Vacation accrual (begins immediately) and travel insurance
- Free onsite parking
- Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
- Access to continuing education and training through Shannex’s Centre of Excellence
- Opportunities to be part of sector innovation and continuous improvement initiatives
- Recognition and Rewards for service excellence and safety
About the Opportunity
Reporting to the Manager of HCM Systems, in this role, you will be the technical subject matter expert for assigned software platforms in the HR, Payroll and Scheduling space that support our business and clinical teams, ensuring systems are optimized, secure, and aligned with operational needs.
You will play a key role in configuring and managing vendor-based applications, supporting system enhancements, coordinating upgrades, and improving data quality, reporting, and user adoption. Working closely with Product Owners, Business Analysts, vendors, and operational leaders, you will help deliver reliable, scalable solutions that enhance how care and services are provided across our communities. This role focuses on system configuration, administration, and ongoing optimization and does not include software development or IT infrastructure support.
In addition, you will:
- Act as the technical subject matter expert for assigned software platforms, advising on configuration, capabilities, security, privacy, reporting, and integration impacts
- Provide day-to-day system administration, governance, and operational support, including oversight of ticket resolution and platform performance
- Own configuration decisions and guide Application Administrators to ensure consistent, sustainable, and supportable system use
- Lead the technical implementation of approved enhancements, upgrades, and system transitions, including configuration, testing, release coordination, and deployment
- Analyze system and data performance to identify data quality issues, configuration gaps, usage trends, and optimization opportunities
- Partner with Product Owners, Business Analysts, subject matter experts, and vendors to gather, validate, and implement requirements, including supporting user acceptance testing
- Develop and deliver end-user training, documentation, and standardized procedures to support adoption and effective system use
- Conduct audits and implement security and privacy controls to ensure compliance with organizational standards and legislation
About You
In addition to placing high value on continuous improvement, collaboration and accountability, you bring:
- Post-secondary degree or diploma in Information Systems, Health Informatics, Computer Science, Business Technology, or an equivalent combination of education and experience
- A minimum of five years’ experience translating approved business requirements into system configuration, workflows, security roles, reporting, and vendor-supported solutions
- Strong experience administering SaaS or vendor-based platforms
- Experience with workflow configuration
- Knowledge of role-based access controls, privacy, and security practices
- Experience coordinating releases, upgrades, and system changes
- Familiarity with HR, Payroll and Scheduling software from a configuration and usage perspective
About Shannex Incorporated
Shannex Inc. offers Retirement Living, Care at Home, and Nursing Home services across Nova Scotia, New Brunswick and Ontario. Shannex has been built on the commitment to place clients first, to provide service excellence and respect each client as an individual. Shannex is a family-owned, Maritime-based company that has been providing care to clients since 1988. Our core values; Clients First, Building Trusted Partnerships, Always Improving Quality and Being Accountable, define what Shannex stands for and create the framework for all that we do.
Shannex is more than a place to live or work. We are a community of people and friendships where the focus is on living well in the place our clients call home