Job Purpose

The Volunteer Coordinator position is responsible for overseeing and coordinating the Centre for Newcomers’ volunteer activities. The position ensures the building and maintaining of CFN’s Volunteer Program through engaging community members, supporting agency events, as well as ensuring standards of service excellence are maintained. To ensure service excellence, the position coordinates volunteer activities with all departments within the agency and engages with community partners and volunteers to support our communities through effective volunteer delivery system.

Responsibilities

• Developing and implementing recruitment strategies, including interviewing and screening potential volunteers, assessing suitability of volunteer placement and conducting volunteer orientation
• Developing and maintaining policies and procedures, the volunteer handbook and program standards
• Developing a volunteer base to support the delivery of programs, services and events
• Monitoring and / or managing the volunteers’ experiences to ensure they are meeting the organization’s needs and the volunteer’s expectations
• Maintaining the volunteer database and providing statistical reports as directed
• Adhering to deadlines and ability to set priorities
• Working well with all organization teams by contributing to, providing volunteers, assistance and support when the need arises
• Monitoring progress of programs and activities, and responding to opportunities and challenges in a timely manner
• Promoting volunteer engagement through the delivery of dynamic community presentations
• Ensuring that all administrative responsibilities that support programs are fully delivered
• Coordinating volunteer-run projects that create service and leadership opportunities for volunteers
• Demonstrating a positive and enthusiastic attitude
• Openness to a flexible work schedule which includes evenings and weekends

Competencies:

• Experience/Result-oriented: Demonstrates focus on completing all tasks/projects in timely and effective manner; experience working effectively with different stakeholders: government, private businesses, communities, institutions; excellent organization, analytical, planning and management skills.

• Technical: Excellent computer, internet skills; competence in Microsoft Office and other relevant software.

• Conflict Resolution and Facilitation Skills: applicants are experienced in participatory approaches conflict management and resolution and are confident and comfortable in managing exchanges where conflicting community issues arise.

• Strong organizational and time management skills.

Qualifications & requirements

• Post-secondary education combined with work experience in community, volunteer management, program planning and event planning;
• 2-5 years professional experience in coordination of volunteer programs in a not-for-profit organization;
• Proven communication, group facilitation, time management and community development skills;
• Excellent organizational, detail oriented, database, office equipment and software skills;
• A strong work ethic with outstanding interpersonal and facilitation skills, with the ability to motivate and drive engagement;
• Ability to work independently and to meet deadlines;
• Proficient in Microsoft office suite
• Class 5 Driver License is a must.

Working conditions

Depending on the workload, some weekends and evening work will be required.

Physical requirements

Stress management

Direct reports

Volunteer

8:30am to 4:30pm Mon-Fri
37.5