Performance Leader – Sales (NS - Remote)
Top Benefits
About the role
ABOUT US
At The Travel Corporation, we don’t just sell travel, we design life-changing experiences that connect people to the world and each other. With over a century of expertise, 70+ countries served, and an unmatched portfolio of award-winning brands, TTC leads the way in purpose-driven travel.
If you’re energized by closing sales, delivering standout guest experiences, and growing in a fast-paced, customer-first environment, we invite you to join our high-performing sales team. Here, sales enablement meets purpose, and your success fuels our guests’ unforgettable journeys.
YOUR IMPACT
The Contact Centre Performance Leader– Sales is responsible for leading, motivating, and developing a team of high-performing sales agents to achieve revenue targets and deliver outstanding guest experiences. This role drives conversion, maximizes upsell opportunities, and ensures every interaction reflects TTC’s commitment to excellence, directly contributing to the company’s growth and guest satisfaction.
KEY RESPONSIBILITIES
- Drive sales performance and revenue growth by leading, motivating, and coaching a high-performing sales team.
- Develop agent capability through regular 1:1 coaching, real-time feedback, and targeted sales training.
- Deliver a guest-centric, consultative sales experience that drives retention, repeat bookings, and referrals.
- Use data and KPIs to monitor performance, report results, and continuously improve individual and team outcomes.
- Improve sales processes and effectiveness by refining scripts, promotions, and workflows in collaboration with cross-functional partners.
- Other duties as assigned
WHAT’S IN IT FOR YOU
Compensation & Incentives
- Performance-based incentives
Sales Enablement & Growth
- Annual professional development fund
- Access to global training programs and internal mobility
- Clear pathways into senior B2C sales, B2B accounts, and sales leadership roles
Purpose & Perks
- 2 paid volunteer days per year
- Be part of a sustainability-forward company committed to making travel matters
WHAT YOU BRING
- 3+ years’ experience in a sales-driven B2C contact centre, including at least 1 year in a people-leadership role.
- A proven track record of meeting and exceeding sales targets, conversion, and ancillary revenue goals.
- Strong coaching and leadership skills, with experience developing high-performing sales teams.
- Solid sales capability, including consultative selling, upselling, and cross-selling.
- Comfort working with data and KPIs, using CRM and contact centre tools to track performance and drive improvement.
- A guest-first mindset, balancing commercial outcomes with strong customer satisfaction (NPS).
- Travel industry experience is an asset.
OTHER DETAILS
- This position supports a 7-day contact center operation and follows a rotating shift schedule, with assigned shifts that may include mornings, evenings, weekends, and occasional holidays to meet service needs.
- Overtime may be required during peak periods.
- TICO Certification (Travel Industry Council of Ontario) required within the first 60 days of employment; TTC will cover the cost of the first attempt.
If you require accommodation due to a disability, please notify us in advance so that we can make appropriate arrangements to support your needs.
The Travel Corporation may use automated tools, including AI, to support parts of the recruitment process, such as screening or assessing applications
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
About The Travel Corporation USA
The Travel Corporation is a highly successful international travel group with over 25 award-winning brands. These include luxury hotels and boutique river cruise ships, niche tour operators and other leisure interests. Our guiding principle is one of providing the most enjoyable, enriching travel experience for its customers across the globe.
Our Company is family-owned and has been in business for four generations over nine decades. The Group maintains an uncompromising commitment to offering the highest standards of product integrity, outstanding service and leisure experiences. We serve over one million customers per year, and are dedicated to providing them with excellent service, value and quality in every one of our businesses. Each brand is strategically positioned and is clearly differentiated in its market sector. These brands are seen as market leaders in their respective niches.
Since we are privately-owned and financially independent, the company takes a long-term vision and strategy with our brands, with an ethos of attention to detail in all aspects of our business. Operating in 60 countries, on five continents, with over 35 offices and more than 4,000 team members, the multi-cultural vibrancy of our global business ensures a robust and dynamic future.
About Us? Our philosophy is simple. To create enriching experiences for our travelers by combining an unbeatable mix of exceptional service and quality at great value. The Travel Corporation (www.thetravelcorporation.com) offers something for everyone. Our multi award-winning portfolio ranges from luxury hotels and boutique river cruises, to independent holiday package companies and a variety of guided travel experiences.
As a worldwide travel expert, we currently operate in 60 countries, with over 35 offices and more than 10,000 team members, serving over 1.5 million customers annually. And as a 4th generation, family-owned business that is financially independent, we pride ourselves on taking a long-term view, with an ethos of attention to detail in all areas of the company.
Performance Leader – Sales (NS - Remote)
Top Benefits
About the role
ABOUT US
At The Travel Corporation, we don’t just sell travel, we design life-changing experiences that connect people to the world and each other. With over a century of expertise, 70+ countries served, and an unmatched portfolio of award-winning brands, TTC leads the way in purpose-driven travel.
If you’re energized by closing sales, delivering standout guest experiences, and growing in a fast-paced, customer-first environment, we invite you to join our high-performing sales team. Here, sales enablement meets purpose, and your success fuels our guests’ unforgettable journeys.
YOUR IMPACT
The Contact Centre Performance Leader– Sales is responsible for leading, motivating, and developing a team of high-performing sales agents to achieve revenue targets and deliver outstanding guest experiences. This role drives conversion, maximizes upsell opportunities, and ensures every interaction reflects TTC’s commitment to excellence, directly contributing to the company’s growth and guest satisfaction.
KEY RESPONSIBILITIES
- Drive sales performance and revenue growth by leading, motivating, and coaching a high-performing sales team.
- Develop agent capability through regular 1:1 coaching, real-time feedback, and targeted sales training.
- Deliver a guest-centric, consultative sales experience that drives retention, repeat bookings, and referrals.
- Use data and KPIs to monitor performance, report results, and continuously improve individual and team outcomes.
- Improve sales processes and effectiveness by refining scripts, promotions, and workflows in collaboration with cross-functional partners.
- Other duties as assigned
WHAT’S IN IT FOR YOU
Compensation & Incentives
- Performance-based incentives
Sales Enablement & Growth
- Annual professional development fund
- Access to global training programs and internal mobility
- Clear pathways into senior B2C sales, B2B accounts, and sales leadership roles
Purpose & Perks
- 2 paid volunteer days per year
- Be part of a sustainability-forward company committed to making travel matters
WHAT YOU BRING
- 3+ years’ experience in a sales-driven B2C contact centre, including at least 1 year in a people-leadership role.
- A proven track record of meeting and exceeding sales targets, conversion, and ancillary revenue goals.
- Strong coaching and leadership skills, with experience developing high-performing sales teams.
- Solid sales capability, including consultative selling, upselling, and cross-selling.
- Comfort working with data and KPIs, using CRM and contact centre tools to track performance and drive improvement.
- A guest-first mindset, balancing commercial outcomes with strong customer satisfaction (NPS).
- Travel industry experience is an asset.
OTHER DETAILS
- This position supports a 7-day contact center operation and follows a rotating shift schedule, with assigned shifts that may include mornings, evenings, weekends, and occasional holidays to meet service needs.
- Overtime may be required during peak periods.
- TICO Certification (Travel Industry Council of Ontario) required within the first 60 days of employment; TTC will cover the cost of the first attempt.
If you require accommodation due to a disability, please notify us in advance so that we can make appropriate arrangements to support your needs.
The Travel Corporation may use automated tools, including AI, to support parts of the recruitment process, such as screening or assessing applications
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
About The Travel Corporation USA
The Travel Corporation is a highly successful international travel group with over 25 award-winning brands. These include luxury hotels and boutique river cruise ships, niche tour operators and other leisure interests. Our guiding principle is one of providing the most enjoyable, enriching travel experience for its customers across the globe.
Our Company is family-owned and has been in business for four generations over nine decades. The Group maintains an uncompromising commitment to offering the highest standards of product integrity, outstanding service and leisure experiences. We serve over one million customers per year, and are dedicated to providing them with excellent service, value and quality in every one of our businesses. Each brand is strategically positioned and is clearly differentiated in its market sector. These brands are seen as market leaders in their respective niches.
Since we are privately-owned and financially independent, the company takes a long-term vision and strategy with our brands, with an ethos of attention to detail in all aspects of our business. Operating in 60 countries, on five continents, with over 35 offices and more than 4,000 team members, the multi-cultural vibrancy of our global business ensures a robust and dynamic future.
About Us? Our philosophy is simple. To create enriching experiences for our travelers by combining an unbeatable mix of exceptional service and quality at great value. The Travel Corporation (www.thetravelcorporation.com) offers something for everyone. Our multi award-winning portfolio ranges from luxury hotels and boutique river cruises, to independent holiday package companies and a variety of guided travel experiences.
As a worldwide travel expert, we currently operate in 60 countries, with over 35 offices and more than 10,000 team members, serving over 1.5 million customers annually. And as a 4th generation, family-owned business that is financially independent, we pride ourselves on taking a long-term view, with an ethos of attention to detail in all areas of the company.