Our growing team is looking for an Optometric Assistant who can work with us on a full-time permanent basis at our Individual Eyes location in Richmond Hill.

Responsibilities:

• Greeting patients in person, by telephone, or online
• Booking/Scheduling appointments
• Marking recalls and cold calls to book appointments
• Pretesting patients, visual field, retinal camera, OCT etc. (training provided)
• Explain procedures and costs to patients, taking payment
• Process insurance payments
• Check-in and check-out patients in the clinic
• Facilitate patient referrals to other healthcare professionals
• Confirm appointments & verify OHIP
• Reply to emails and voice messages
• Scanning forms into EMR
• Reconciling invoices/statements

Requirements:

• High School or College Graduate

• Excellent verbal and communication skills

• Strong interpersonal skills, friendly and caring, outgoing personality

• Customer service experience is essential

• Confidence in cold calling

• Must be proficient with computers and excel spreadsheets

• Able to follow directions and take personal responsibility for actions

• Must demonstrate strong time management and organizational skills

• Ability to work independently and in a team

• Passion for learning and dealing with people

• Able to follow through on tasks with attention to detail

• Able to multitask

We thank all candidates, however, only those candidates selected for an interview will be contacted.

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