Director, Specialty Programs
Top Benefits
About the role
Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.
Why this role is important? The Director, Specialty Programs is responsible for overseeing the strategic and budgetary activities of multiple programs and client portfolios. You are a key partner for our clients, providing strategic direction and influencing key program decisions to ensure the best outcomes. You lead a high-performance team that is innovative, accountable, responsive, and customer focused.
What you will do:
- Accountable for overseeing the development, execution, and ongoing management of specialty programs, ensuring they align with organizational goals
- Develop and implement strategies for program growth and sustainability, often requiring cross-functional collaboration with teams like operations, clinical and pharmacy.
- Ensure programs are delivered efficiently and effectively and meeting performance indicators
- Partner with clients to influence key decisions and optimize programs
- Lead client presentations and proposal development
- Ensure program and customer-service excellence
- Accountable to establish and deliver against business plan targets and ensure the ongoing profitability of programs
- Assess and develop improvement plans for Program Management
- Provide strategic direction during RFPs and negotiation of new contracts
- Lead a team and support their professional growth and development
- Responsible in partnership with the Business Intelligence Team to develop meaningful insights leveraging program data for the client
- Ensure programs comply with all relevant regulatory requirements and standards
What you will need:
- Direct experience in the specialty pharmaceutical industry and/or with patient support programs
- An extensive knowledge of the Canadian healthcare system
- 7+ years account management experience and/or previous pharmaceutical experience or equivalent
- Minimum of 5 years of people or team management experience
- Proven customer relationship and/or account management skills with direct client interaction
- Excellent communication skills, including the ability to develop content and deliver presentations
- Strong financial acumen and hands on budget management experience
- Strong project management skills to handle complex challenges and ensure successful implementation.
- University degree or equivalent industry-related experience. Business, healthcare professional designation and/or post-graduate degree an asset
Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy .
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
How You’ll Succeed: At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Employment Type: Full time
Type of Role: Regular
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application. #EN
#SS #ON
About Shoppers Drug Mart Specialty Health Network
The SHN mission is simple – optimize healthcare for all. Since our inception, we’ve seen enormous technological shifts in how healthcare is delivered, as well as the ways in which patients and consumers want their healthcare services delivered. Now, we aim to lead the Canadian Specialty Healthcare market by delivering superior customer service to those who matter most to us: patients, healthcare providers, and pharmaceutical manufacturers.
Our long-standing retail experience has enabled us to deliver care to millions of customers across the country, including specialty care patients seeking greater convenience and savings. As part of Canada’s largest retail pharmacy network, SHN is uniquely positioned to make a real difference for Canadians. By working together, we can continue to shape how specialty healthcare is delivered in Canada for the better.
Director, Specialty Programs
Top Benefits
About the role
Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.
Why this role is important? The Director, Specialty Programs is responsible for overseeing the strategic and budgetary activities of multiple programs and client portfolios. You are a key partner for our clients, providing strategic direction and influencing key program decisions to ensure the best outcomes. You lead a high-performance team that is innovative, accountable, responsive, and customer focused.
What you will do:
- Accountable for overseeing the development, execution, and ongoing management of specialty programs, ensuring they align with organizational goals
- Develop and implement strategies for program growth and sustainability, often requiring cross-functional collaboration with teams like operations, clinical and pharmacy.
- Ensure programs are delivered efficiently and effectively and meeting performance indicators
- Partner with clients to influence key decisions and optimize programs
- Lead client presentations and proposal development
- Ensure program and customer-service excellence
- Accountable to establish and deliver against business plan targets and ensure the ongoing profitability of programs
- Assess and develop improvement plans for Program Management
- Provide strategic direction during RFPs and negotiation of new contracts
- Lead a team and support their professional growth and development
- Responsible in partnership with the Business Intelligence Team to develop meaningful insights leveraging program data for the client
- Ensure programs comply with all relevant regulatory requirements and standards
What you will need:
- Direct experience in the specialty pharmaceutical industry and/or with patient support programs
- An extensive knowledge of the Canadian healthcare system
- 7+ years account management experience and/or previous pharmaceutical experience or equivalent
- Minimum of 5 years of people or team management experience
- Proven customer relationship and/or account management skills with direct client interaction
- Excellent communication skills, including the ability to develop content and deliver presentations
- Strong financial acumen and hands on budget management experience
- Strong project management skills to handle complex challenges and ensure successful implementation.
- University degree or equivalent industry-related experience. Business, healthcare professional designation and/or post-graduate degree an asset
Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy .
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
How You’ll Succeed: At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Employment Type: Full time
Type of Role: Regular
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application. #EN
#SS #ON
About Shoppers Drug Mart Specialty Health Network
The SHN mission is simple – optimize healthcare for all. Since our inception, we’ve seen enormous technological shifts in how healthcare is delivered, as well as the ways in which patients and consumers want their healthcare services delivered. Now, we aim to lead the Canadian Specialty Healthcare market by delivering superior customer service to those who matter most to us: patients, healthcare providers, and pharmaceutical manufacturers.
Our long-standing retail experience has enabled us to deliver care to millions of customers across the country, including specialty care patients seeking greater convenience and savings. As part of Canada’s largest retail pharmacy network, SHN is uniquely positioned to make a real difference for Canadians. By working together, we can continue to shape how specialty healthcare is delivered in Canada for the better.