About the role
Job Title: Lounge Server/Hostess
Job Summary:
The opening Maple Leaf Lounge Host/Hostess is responsible
GENERAL RESPONSIBILITIES**:**
- To provide consistent, optimum customer service
- To ensure a 5-star lounge experience for all guests (possibly remove and replace with:
To prioritize table maintenance and cleanliness of the lounge at all times
-
To serve with a positive attitude, in an efficient, engaged and courteous manner.
-
To ensure that points of service are organized, clean, well-stocked/replenished as required; all in accordance with established merchandising standards
-
To ensure any/all food & beverage preparation is done according to standard/recipe and in a timely fashion (remove)
-
To maintain/follow Food Safety and H&S standards which meet or exceed those set by the Client, Health Department and Compass Group Canada
SPECIFIC RESPONSIBILITIES:
- To adhere to the 7 Essentials of Customer Service at all times; to be engaged at all times while working
- To adhere to uniform and grooming standards at all times
- To promote friendly and professional customer service at all times
- To ensure that food and beverages are displayed to entice customers with flow, sequencing in place
- To ensure that you are familiar with the items you are serving (remove)
- To engage with guests with proper verbal and non-verbal communication (ie. Eye contact, smile, welcome
- greeting, and fond farewell)
- To remove used tableware in front of seated guests within three (3) minutes of guest having finished using
- To clear and clean tables within five (5) minutes of guests’ departure
- Must have a basic knowledge of ingredients, known allergens and food intolerances
- To ensure that you keep your work area neat and clean at all times. (remove)
- To respond quickly and efficiently to customer questions.
- To adopt a ‘clean-as-you-go’ work method
- To clean assigned areas as required (remove)
- To report issues relating to H&S and QA in a timely manner
- To report all incidents and accidents within 24 hours
- To work in accordance with all QA and H&S standards and expectations
- To pass any customer concerns on to your supervisor in a timely fashion
- Any other duties that may, from time to time, be requested by supervisor
Not the right fit? Search for Wait Staff, Part Time, jobs in Ottawa, ON
About Compass Group
Compass Group PLC is a world leading food and support services company, which serves meals to millions of people in c.35 countries and employs and engages more than 550,000 people globally. The Company specialises in providing food and a range of support services across the core sectors of Business & Industry, Healthcare & Senior Living, Education, Sports & Leisure and Defence, Offshore & Remote, with an established brand portfolio.
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About the role
Job Title: Lounge Server/Hostess
Job Summary:
The opening Maple Leaf Lounge Host/Hostess is responsible
GENERAL RESPONSIBILITIES**:**
- To provide consistent, optimum customer service
- To ensure a 5-star lounge experience for all guests (possibly remove and replace with:
To prioritize table maintenance and cleanliness of the lounge at all times
-
To serve with a positive attitude, in an efficient, engaged and courteous manner.
-
To ensure that points of service are organized, clean, well-stocked/replenished as required; all in accordance with established merchandising standards
-
To ensure any/all food & beverage preparation is done according to standard/recipe and in a timely fashion (remove)
-
To maintain/follow Food Safety and H&S standards which meet or exceed those set by the Client, Health Department and Compass Group Canada
SPECIFIC RESPONSIBILITIES:
- To adhere to the 7 Essentials of Customer Service at all times; to be engaged at all times while working
- To adhere to uniform and grooming standards at all times
- To promote friendly and professional customer service at all times
- To ensure that food and beverages are displayed to entice customers with flow, sequencing in place
- To ensure that you are familiar with the items you are serving (remove)
- To engage with guests with proper verbal and non-verbal communication (ie. Eye contact, smile, welcome
- greeting, and fond farewell)
- To remove used tableware in front of seated guests within three (3) minutes of guest having finished using
- To clear and clean tables within five (5) minutes of guests’ departure
- Must have a basic knowledge of ingredients, known allergens and food intolerances
- To ensure that you keep your work area neat and clean at all times. (remove)
- To respond quickly and efficiently to customer questions.
- To adopt a ‘clean-as-you-go’ work method
- To clean assigned areas as required (remove)
- To report issues relating to H&S and QA in a timely manner
- To report all incidents and accidents within 24 hours
- To work in accordance with all QA and H&S standards and expectations
- To pass any customer concerns on to your supervisor in a timely fashion
- Any other duties that may, from time to time, be requested by supervisor
Not the right fit? Search for Wait Staff, Part Time, jobs in Ottawa, ON
About Compass Group
Compass Group PLC is a world leading food and support services company, which serves meals to millions of people in c.35 countries and employs and engages more than 550,000 people globally. The Company specialises in providing food and a range of support services across the core sectors of Business & Industry, Healthcare & Senior Living, Education, Sports & Leisure and Defence, Offshore & Remote, with an established brand portfolio.