This is an exciting opportunity to join the Global Digital Marketing PMO team as a Project Manager. In this role, you will help shape and evolve project management standards and processes for digital product delivery. You’ll work closely with internal stakeholders and external vendors, contributing to our mission of delivering impactful digital experiences. This role offers the chance to influence business processes, build strong cross-functional relationships, and drive strategic digital transformation initiatives.

Position Responsibilities

• Responsible for successful delivery of projects, ensuring alignment with time, cost, and quality expectations.
• Deliver projects using Manulife’s project methodology; maintain master and individual project plans.
• Coordinate activities across internal Global IT and external project/account managers.
• Manage business and project risks, including contingency planning.
• Develop Statements of Work (SOWs) with external vendors.
• Ensure compliance with IT, Risk, and Digital standards and obtain necessary stakeholder signoffs.
• Maintain project management assets including: Project Plans & Charters, SOWs, RAID Logs, RACI matrices
• Provide cost/time estimates and monitor project budgets.
• Deliver regular status updates to project leads and stakeholders.
• Support product launch and adoption across segments.
• Ensure smooth transition from product team to IT support and operations.
• Define and monitor product success against KPIs and OKRs.

Required Qualifications

• Solid project management expertise with full lifecycle experience.
• Excellent knowledge of project management fundamentals.
• Experience with digital transformation projects and strategic product roadmaps.
• Familiarity with project management tools (e.g., Smartsheet).
• Experience with Agile, Waterfall, and Hybrid methodologies.
• Knowledge of Change Management, Incident Management, Release Management, and related ITIL processes.
• Proven ability to deliver interconnected products within a broader program roadmap.

Preferred Qualifications

• Successful track record in digital marketing and transformation product delivery.
• Experience with enterprise and cloud-hosted environments.
• Ability to work with outsourced and offshore development teams.
• Strong stakeholder management and influencing skills.
• Background in digital marketing and ability to build networks across internal groups and third-party vendors.

When You Join Our Team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,250.00 CAD - $155,250.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.