ServiceNow Quality Assurance Analyst
About the role
Job Description:
Our client is seeking an experienced ServiceNow QA Analyst to support quality assurance activities across an enterprise ServiceNow platform. This role will focus on manual testing with some exposure to automated testing, ensuring ServiceNow configurations, workflows, integrations, and modules meet business, technical, and compliance requirements.
Responsibilities:
- Plan, design, and execute manual test cases for ServiceNow enhancements, configurations, and integrations
- Support and contribute to automated testing where applicable, including regression and repeatable test scenarios
- Validate ServiceNow workflows, catalog items, forms, scripts, and integrations against documented requirements
- Perform functional, regression, integration, and user acceptance testing (UAT) support
- Identify, document, and track defects through resolution, working closely with developers and delivery teams
- Participate in Agile ceremonies, including backlog refinement, sprint planning, and retrospectives
- Collaborate with Business Analysts to ensure requirements are testable and clearly understood
- Ensure testing aligns with enterprise quality standards and release management processes
- Support testing documentation, including test plans, test cases, test scripts, and execution results
ServiceNow Modules:
Experience testing one or more of the following ServiceNow module groupings is required:
- Finance and Hardware Asset Management (HAM)
- Service Catalog and Software Asset Management (SAM)
- Data and Enterprise Common Platform (ECP)
- Security Incident Response (SIR)
- Customer Service Business Case (CSBC)
Qualifications:
- 5+ years of experience as a ServiceNow QA Analyst, with a strong focus on manual testing and some exposure to automated testing
- Proven experience as a ServiceNow QA Analyst, with a strong focus on manual testing and some exposure to automated testing
- Hands-on experience testing ServiceNow configurations, workflows, and integrations
- Experience working with multiple ServiceNow modules, particularly those listed above
- Strong understanding of QA methodologies, test case design, and defect management
- Experience working in an Agile delivery environment
- Strong attention to detail with the ability to identify edge cases and potential risks
- Clear communication skills and the ability to collaborate with cross-functional teams
Affinity Earn:
Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/
About Affinity:
Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.
For more information on Affinity, please visit www.affinity-group.ca
Job Number: 12906
About Affinity
Welcome to Affinity Group — your trusted partner in business and technology consulting. As a carbon-neutral company certified by ClimatePartner and recognized by the Globe and Mail as one of Canada's fastest-growing companies, we are dedicated to delivering an unrivalled experience for our employees, consultants, and clients.
Professional Excellence Across Disciplines:
- Cyber Security Solutions: Protecting your operations with cutting-edge security measures.
- Data Analytics and Business Intelligence: Transforming data into strategic insights.
- Digital Transformation: Pioneering digital innovations to future-proof your business.
- Enterprise Applications: Streamlining business processes through advanced software solutions.
- Project Management: Delivering projects with precision and efficiency.
- Technology Strategy & Architecture: Crafting robust IT frameworks to support scalable growth.
Delivering Tailored Solutions: We provide flexible, bespoke solutions designed to meet the specific demands of your business, driving your success forward with precision and innovation.
Global Reach with Affinity International: Expand your capabilities with our international talent solutions. Discover how we bring global expertise to your local and international projects at affinity-group.ca/international-companies.
Empowering Our Consultants: We are committed to facilitating professional growth and success. Explore a wide array of job opportunities through our referral program, AffinityEARN. Find your next challenge on our jobs page at affinity-group.ca/jobs or LinkedIn.
Ready to Enhance Your Business? Contact us today to discuss how we can support your goals. Email us at Sales@affinity-group.ca for inquiries and solutions tailored to your needs.
Join the innovative and supportive environment at Affinity Group, where we transform challenges into opportunities and individual potential into achievements. Discover more about how we can collaborate on our website below!
ServiceNow Quality Assurance Analyst
About the role
Job Description:
Our client is seeking an experienced ServiceNow QA Analyst to support quality assurance activities across an enterprise ServiceNow platform. This role will focus on manual testing with some exposure to automated testing, ensuring ServiceNow configurations, workflows, integrations, and modules meet business, technical, and compliance requirements.
Responsibilities:
- Plan, design, and execute manual test cases for ServiceNow enhancements, configurations, and integrations
- Support and contribute to automated testing where applicable, including regression and repeatable test scenarios
- Validate ServiceNow workflows, catalog items, forms, scripts, and integrations against documented requirements
- Perform functional, regression, integration, and user acceptance testing (UAT) support
- Identify, document, and track defects through resolution, working closely with developers and delivery teams
- Participate in Agile ceremonies, including backlog refinement, sprint planning, and retrospectives
- Collaborate with Business Analysts to ensure requirements are testable and clearly understood
- Ensure testing aligns with enterprise quality standards and release management processes
- Support testing documentation, including test plans, test cases, test scripts, and execution results
ServiceNow Modules:
Experience testing one or more of the following ServiceNow module groupings is required:
- Finance and Hardware Asset Management (HAM)
- Service Catalog and Software Asset Management (SAM)
- Data and Enterprise Common Platform (ECP)
- Security Incident Response (SIR)
- Customer Service Business Case (CSBC)
Qualifications:
- 5+ years of experience as a ServiceNow QA Analyst, with a strong focus on manual testing and some exposure to automated testing
- Proven experience as a ServiceNow QA Analyst, with a strong focus on manual testing and some exposure to automated testing
- Hands-on experience testing ServiceNow configurations, workflows, and integrations
- Experience working with multiple ServiceNow modules, particularly those listed above
- Strong understanding of QA methodologies, test case design, and defect management
- Experience working in an Agile delivery environment
- Strong attention to detail with the ability to identify edge cases and potential risks
- Clear communication skills and the ability to collaborate with cross-functional teams
Affinity Earn:
Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/
About Affinity:
Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.
For more information on Affinity, please visit www.affinity-group.ca
Job Number: 12906
About Affinity
Welcome to Affinity Group — your trusted partner in business and technology consulting. As a carbon-neutral company certified by ClimatePartner and recognized by the Globe and Mail as one of Canada's fastest-growing companies, we are dedicated to delivering an unrivalled experience for our employees, consultants, and clients.
Professional Excellence Across Disciplines:
- Cyber Security Solutions: Protecting your operations with cutting-edge security measures.
- Data Analytics and Business Intelligence: Transforming data into strategic insights.
- Digital Transformation: Pioneering digital innovations to future-proof your business.
- Enterprise Applications: Streamlining business processes through advanced software solutions.
- Project Management: Delivering projects with precision and efficiency.
- Technology Strategy & Architecture: Crafting robust IT frameworks to support scalable growth.
Delivering Tailored Solutions: We provide flexible, bespoke solutions designed to meet the specific demands of your business, driving your success forward with precision and innovation.
Global Reach with Affinity International: Expand your capabilities with our international talent solutions. Discover how we bring global expertise to your local and international projects at affinity-group.ca/international-companies.
Empowering Our Consultants: We are committed to facilitating professional growth and success. Explore a wide array of job opportunities through our referral program, AffinityEARN. Find your next challenge on our jobs page at affinity-group.ca/jobs or LinkedIn.
Ready to Enhance Your Business? Contact us today to discuss how we can support your goals. Email us at Sales@affinity-group.ca for inquiries and solutions tailored to your needs.
Join the innovative and supportive environment at Affinity Group, where we transform challenges into opportunities and individual potential into achievements. Discover more about how we can collaborate on our website below!