About the role
Overview The Shipper Experience Manager is responsible to the drive operational execution of existing brokerage customers. This position reports to Customer Operations Manager or a Director of Business Development.
Responsibilities
- Effectively Manage Customer Operations and Communications.
- Skilled Management of Rates & Services with clients for FTL, LTL, and Intermodal services.
- Supporting dedicated sales resources that are pushing business to the operations team.
- Develop, implement, and manage an SOP for each account managed by operations group and maintain customer service concepts and rates implemented by the overriding salesperson.
- Proper positioning of brokerage services within NFI network.
- Response to sales inquiries and providing pricing on transactional based business as well as pricing proposals where applicable.
- Ensuring proper follow up and management of all loads.
- Breaking through internal obstacles that limit growth/service consistent with NFI deliverables.
- A detail orientated mindset associated with managing 1 or multiple NFI customer accounts.
- Using available internal and industry tools to identify potential improvements and best practices for customers operations
- Clear communication of service expectations.
- Foster speed, efficiency and effectiveness in brokerage operations through collaboration with all NFI Departments and willingness to do “Whatever it takes” to ensure customers’ needs are met.
Qualifications
- BA or BS Degree preferred
- 3-5 years Brokerage experience preferred working with domestic truckload, LTL, and intermodal shipments.
- Familiarity with DOT trucking regulations (Hours of Service, Claims etc)
- Proficient in using MS Office Applications (Word, Excel, PowerPoint)
- Ability to work in fast paced environment that involves learning and using multiple applications and handling a high volume of phone calls
- Excellent oral and written communication skills
- Rudimentary knowledge of TMS programs used for brokerage services
- Familiarity with External and Internal NFI pricing tools
- Individual commitment towards sharpening existing or acquiring new skills as required by demands of the business or customers.
Other
- Ability to work a flexible schedule based on shipment volume.
The base hourly pay rate for this posting is $33.00 . The base hourly pay range is a guideline to provide our employees with market competitive pay, while allowing for flexibility to recognize and reward various levels of expertise, performance and tenure. The range listed is just one component of NF's total compensation package for employees.
Canada Equal Opportunity/Disability Statement NFI is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.
In compliance with Ontario and British Columbia’s pay transparency laws, and in an effort to promote transparency and equal pay for equal work, NFI provides salary/wage range and other information in job postings across all Canadian provinces and territories.
Profit Center
PC-64
About NFI
NFI is a fully integrated North American supply chain solutions provider headquartered in Camden, N.J. Privately held by the Brown family since its inception in 1932, NFI generates more than $3.5 billion in annual revenue and employs over 18,000 associates. NFI owns facilities globally and operates more than 70 million square feet of warehouse and distribution space. Its dedicated fleet consists of over 4,900 tractors and 13,700 trailers operated by more than 4,300 company drivers and leveraging partnerships with 300 independent contractors. NFI has a significant drayage presence at nearly every major U.S. port, leveraging the services of an additional 1,000 independent contractors. The company’s business lines include dedicated transportation, distribution, ecommerce fulfillment, brokerage, transportation management, port drayage, intermodal, global logistics, and real estate.
Learn more about our social media community guidelines: https://bit.ly/3JCGypI
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About the role
Overview The Shipper Experience Manager is responsible to the drive operational execution of existing brokerage customers. This position reports to Customer Operations Manager or a Director of Business Development.
Responsibilities
- Effectively Manage Customer Operations and Communications.
- Skilled Management of Rates & Services with clients for FTL, LTL, and Intermodal services.
- Supporting dedicated sales resources that are pushing business to the operations team.
- Develop, implement, and manage an SOP for each account managed by operations group and maintain customer service concepts and rates implemented by the overriding salesperson.
- Proper positioning of brokerage services within NFI network.
- Response to sales inquiries and providing pricing on transactional based business as well as pricing proposals where applicable.
- Ensuring proper follow up and management of all loads.
- Breaking through internal obstacles that limit growth/service consistent with NFI deliverables.
- A detail orientated mindset associated with managing 1 or multiple NFI customer accounts.
- Using available internal and industry tools to identify potential improvements and best practices for customers operations
- Clear communication of service expectations.
- Foster speed, efficiency and effectiveness in brokerage operations through collaboration with all NFI Departments and willingness to do “Whatever it takes” to ensure customers’ needs are met.
Qualifications
- BA or BS Degree preferred
- 3-5 years Brokerage experience preferred working with domestic truckload, LTL, and intermodal shipments.
- Familiarity with DOT trucking regulations (Hours of Service, Claims etc)
- Proficient in using MS Office Applications (Word, Excel, PowerPoint)
- Ability to work in fast paced environment that involves learning and using multiple applications and handling a high volume of phone calls
- Excellent oral and written communication skills
- Rudimentary knowledge of TMS programs used for brokerage services
- Familiarity with External and Internal NFI pricing tools
- Individual commitment towards sharpening existing or acquiring new skills as required by demands of the business or customers.
Other
- Ability to work a flexible schedule based on shipment volume.
The base hourly pay rate for this posting is $33.00 . The base hourly pay range is a guideline to provide our employees with market competitive pay, while allowing for flexibility to recognize and reward various levels of expertise, performance and tenure. The range listed is just one component of NF's total compensation package for employees.
Canada Equal Opportunity/Disability Statement NFI is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.
In compliance with Ontario and British Columbia’s pay transparency laws, and in an effort to promote transparency and equal pay for equal work, NFI provides salary/wage range and other information in job postings across all Canadian provinces and territories.
Profit Center
PC-64
About NFI
NFI is a fully integrated North American supply chain solutions provider headquartered in Camden, N.J. Privately held by the Brown family since its inception in 1932, NFI generates more than $3.5 billion in annual revenue and employs over 18,000 associates. NFI owns facilities globally and operates more than 70 million square feet of warehouse and distribution space. Its dedicated fleet consists of over 4,900 tractors and 13,700 trailers operated by more than 4,300 company drivers and leveraging partnerships with 300 independent contractors. NFI has a significant drayage presence at nearly every major U.S. port, leveraging the services of an additional 1,000 independent contractors. The company’s business lines include dedicated transportation, distribution, ecommerce fulfillment, brokerage, transportation management, port drayage, intermodal, global logistics, and real estate.
Learn more about our social media community guidelines: https://bit.ly/3JCGypI