About the role
Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
Job Description for UNA Support Services Employees
Classification:
COOK
Department/Program:
Food Services
Title of Supervisor:
Support Services Manager
Bargaining Unit:
UNA, Local 232
Date:
20 June 2012; Revised 19 June 2014,
Reviewed 14 March 2017; 2022.September.12
The Salvation Army Agapé Hospice is governed by the Salvation Army which is an international Christian Church. Its Message is based on the Bible, its ministry is motivated by love for God and the needs of humanity. The Mission of the Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Position Summary: Briefly describe why the position exists
Reporting to the Support Services Manager and working as a member of the interdisciplinary team, the Cook is responsible for the planning, coordinating and functioning of the dietary needs of the residents and families of Agapé Hospice in accordance with the Hospice mission and vision. The Cook will also ensure that safety is always considered first when performing the various performance requirements within this position description, including but not limited to reducing risks for self and others, and maintaining safety standards at an acceptable level.
In accordance with Alberta Occupational Health & Safety standards and regulations, health and safety is to be held as one of the highest care values at Agapé Hospice.
Safety is a shared responsibility of everyone in the organization as it is a key indicator of organizational excellence.
Key Responsibilities: List the duties/responsibilities that the position performs (include % of time)
Responsibilities:
Description:
% Time
- Cook
- Prepares sufficient amounts of food for residents, guests and for catered functions according to established menu rotation.
- Reviews menus and makes any suggestions for changes to the Food Services Coordinator, in consultation with caregiving staff.
- Coordinates food preparation and service in the kitchen.
- Stores perishable food and avoids waste as per established guidelines.
65%
- Service
- Maintains sanitary regulations in the work area.
- Advises the Food Services Coordinator regarding inventory of kitchen equipment & utensils and assists in the purchasing of items
as delegated.
20%
- Checks accuracy and presentation of served food
- Checks menu items and recommendations as required.
- Quality Improvement
- Participates in department and Quality Improvement activities
5%
- Communication
- Informs Food Services Coordinator of unsafe equipment or conditions and food supply concerns (e.g. Food shortages, food quality concerns, supply availability)
- Completes written report where required
5%
- Other
- Attends meetings and workshops/inservices. Performs other related duties as required
5%
- Education:
Journeyman cook certification preferred, completion of WHMIS, food handling and safety training
required, CPR, First Aid
- Experience:
Identify the minimum amount of experience this position requires to perform the duties of the job:
Elementary technical/professional experience (i.e. 1-3 years)
Rationale (must complete)
Is this experience identified above:
Required
Experience in institutional or health care food services required
- Ability to read, write, speak and comprehend English
- Ability to give clear direction
- Effective interpersonal and communication skills
- Ability to organize and prioritize tasks
- Knowledge of food service equipment
- Knowledge of safe food handling and routine sanitation procedures
- Must be able to apply logical thinking to a range of variable situations
- Must be reliable, cooperative, neat in appearance and work habits
- Organizational Impact/Outcomes: This section measures the impact of the position’s actions on the unit, department, or Agapé Hospice (as a whole) – both positive and negative.
Identify the area that the work performed by this role impacts.
Work unit
Own Department or Other(s)
Identify the impact or outcome of the work performed by the position in terms of the following:
Use of Resources
The Cook is responsible to be familiar with and utilize all policies,
procedures, guidelines and manuals that have been established within the
department and the facility.
Safety of others
The Cook is responsible to ensure that the food prepared and presented is
within health and safety guidelines.
Effect on service standards
The Cook is responsible to ensure the highest quality of service to residents,
family members, staff, and visitors
Incurring financial obligations
The Cook is responsible for monitoring and maintaining inventories and utilizing materials efficiently and effectively.
Damage or loss involving equipment, instruments, supplies or property
The Cook is responsible to ensure that all equipment is cleaned and maintained appropriately at all times.
Inaccuracy of reports/records
The Cook is responsible to ensure that reports/checklists are completed daily, in accordance with set standards.
Impact to the reputation of the organization
The quality of the food and service provided by this position has a significant impact on the reputation of the organization. This position is responsible to reflect the mission and vision of Agapé at all times by providing the highest standard of service to residents, family members, staff, and visitors..
Safeguarding of restricted information
This position is responsible to maintain the highest level of confidentiality regarding the residents, including but not limited to their status in the facility.
- Contacts: This section identifies who the position has regular contact with and the nature or purpose of the contact.
Position Title:
Dietary Aides
Colleagues, although in the absence of the Support Services Manager, is responsible for providing guidance to the Dietary Aides.
Support Services Manager
Receives direction to ensure the food service area operates in accordance with established standards and legislative (including public health) requirements.
Management, Hospice staff
Interacts with all levels of staff (employees and volunteers, physicians, contractors) and management regularly throughout the day.
6. Supervising/Directing Others: This section gathers information regarding who the position provides work direction/supervision to and the nature of the work direction/supervision.
Title of position(s) work leadership is provided to:
Not applicable
Title of position(s) work leadership is received from:
Support Services Manager
Does the position provide occasional orientation to others? Yes
- Physical/Sensory Demands: This section identifies the degree and severity of exertion associated with the position (both physical and mental).
- Frequency Definitions
Moderate - once in a while on a daily basis or several time daily, but not every day
Regular - several times daily, almost every day
Almost Continuous - except for breaks, the activity is continuous almost every day
Continuous - the activity is required typically over the full day
Physical Demands
Lifting
Regular
10-15 kg
and up to 25 kg
Regularly lifting pots and pans with food items. Occasionally required to lift
boxes, sacks, and other items up to 25 kg
Pushing/Pulling
Moderate
Up to 75 kg. on a dolly
On delivery day is responsible for stock rotation and moving items into storage.
Kneeling
Moderate
May be required during cleaning
Crouching
Moderate
May be required during cleaning
Standing
Continuous
Walking
Continuous
Crawling
N/A
Finger Dexterity
Almost Continuous
Reaching:
Above Shoulder
Moderate Regular
Below Shoulder
Almost Continuous
Other
Periodic bending, lifting, and twisting required within the role.
- Environment: This identifies the frequency of exposure to undesirable or disagreeable environmental conditions or hazards under which the work is performed.
- Frequency Definitions
Moderate - once in a while on a daily basis or several time daily, but not every day
Regular - several times daily, almost every day
Almost Continuous - except for breaks, the activity is continuous almost every day
Continuous - the activity is required typically over the full da
Extremes in Temperature
Almost Continuous
Working in the fridge and freezer throughout the day as well as in the kitchen with ovens, etc. operating.
Noise/Vibration
Continuous
Atmospheric Conditions
(e.g. Dust/Fumes)
Moderate Regular
Almost Continuous Continuous
Smell of natural gas initially when flames and oven are operating.
Hazards
Continuous
Burns, Cuts,
Stoves and hot pans, etc.
Sharp Tools or Instruments
Conditions of Work
Working Alone
Almost Continuous
Cook is responsible to be in the kitchen 3.5 hours before other staff and during break times.
Safety equipment
Continuous
Gloves, goggles, apron or chef’s coat
Changes since last submission
New format for position description.
Authorization/Acknowledgement:
Employees shall maintain confidentiality of all Agapé Hospice information in accordance with HIA, FOIPP, Protection for Person’s in Care Act and other privacy legislation in effect and shall comply at all times with the Salvation Army and Agapé Hospice Information Privacy and Information Security policies.
Employee Signature: Date:
Cook
Director Signature:
Date:
Compensation:
The target hiring range for this position is $21.81 to $22.87 with a maximum of $23.92.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email
Recruitment.Accommodations@salvationarmy.ca
if you have a need for any accommodation and we will be pleased to discuss this with you.
About The Salvation Army
The Salvation Army is the nation's largest direct provider of social services.
Annually, we help millions overcome poverty, addiction, and spiritual and economic hardships by preaching the gospel of Jesus Christ and meeting human needs in His name without discrimination in nearly every zip code.
By providing food, shelter, eviction prevention assistance, emergency disaster relief, rehabilitation, after-school and summer youth programs, spiritual enrichment, and more, The Salvation Army is doing the most good at nearly 7,000 centers of operation around the country.
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
About the role
Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
Job Description for UNA Support Services Employees
Classification:
COOK
Department/Program:
Food Services
Title of Supervisor:
Support Services Manager
Bargaining Unit:
UNA, Local 232
Date:
20 June 2012; Revised 19 June 2014,
Reviewed 14 March 2017; 2022.September.12
The Salvation Army Agapé Hospice is governed by the Salvation Army which is an international Christian Church. Its Message is based on the Bible, its ministry is motivated by love for God and the needs of humanity. The Mission of the Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Position Summary: Briefly describe why the position exists
Reporting to the Support Services Manager and working as a member of the interdisciplinary team, the Cook is responsible for the planning, coordinating and functioning of the dietary needs of the residents and families of Agapé Hospice in accordance with the Hospice mission and vision. The Cook will also ensure that safety is always considered first when performing the various performance requirements within this position description, including but not limited to reducing risks for self and others, and maintaining safety standards at an acceptable level.
In accordance with Alberta Occupational Health & Safety standards and regulations, health and safety is to be held as one of the highest care values at Agapé Hospice.
Safety is a shared responsibility of everyone in the organization as it is a key indicator of organizational excellence.
Key Responsibilities: List the duties/responsibilities that the position performs (include % of time)
Responsibilities:
Description:
% Time
- Cook
- Prepares sufficient amounts of food for residents, guests and for catered functions according to established menu rotation.
- Reviews menus and makes any suggestions for changes to the Food Services Coordinator, in consultation with caregiving staff.
- Coordinates food preparation and service in the kitchen.
- Stores perishable food and avoids waste as per established guidelines.
65%
- Service
- Maintains sanitary regulations in the work area.
- Advises the Food Services Coordinator regarding inventory of kitchen equipment & utensils and assists in the purchasing of items
as delegated.
20%
- Checks accuracy and presentation of served food
- Checks menu items and recommendations as required.
- Quality Improvement
- Participates in department and Quality Improvement activities
5%
- Communication
- Informs Food Services Coordinator of unsafe equipment or conditions and food supply concerns (e.g. Food shortages, food quality concerns, supply availability)
- Completes written report where required
5%
- Other
- Attends meetings and workshops/inservices. Performs other related duties as required
5%
- Education:
Journeyman cook certification preferred, completion of WHMIS, food handling and safety training
required, CPR, First Aid
- Experience:
Identify the minimum amount of experience this position requires to perform the duties of the job:
Elementary technical/professional experience (i.e. 1-3 years)
Rationale (must complete)
Is this experience identified above:
Required
Experience in institutional or health care food services required
- Ability to read, write, speak and comprehend English
- Ability to give clear direction
- Effective interpersonal and communication skills
- Ability to organize and prioritize tasks
- Knowledge of food service equipment
- Knowledge of safe food handling and routine sanitation procedures
- Must be able to apply logical thinking to a range of variable situations
- Must be reliable, cooperative, neat in appearance and work habits
- Organizational Impact/Outcomes: This section measures the impact of the position’s actions on the unit, department, or Agapé Hospice (as a whole) – both positive and negative.
Identify the area that the work performed by this role impacts.
Work unit
Own Department or Other(s)
Identify the impact or outcome of the work performed by the position in terms of the following:
Use of Resources
The Cook is responsible to be familiar with and utilize all policies,
procedures, guidelines and manuals that have been established within the
department and the facility.
Safety of others
The Cook is responsible to ensure that the food prepared and presented is
within health and safety guidelines.
Effect on service standards
The Cook is responsible to ensure the highest quality of service to residents,
family members, staff, and visitors
Incurring financial obligations
The Cook is responsible for monitoring and maintaining inventories and utilizing materials efficiently and effectively.
Damage or loss involving equipment, instruments, supplies or property
The Cook is responsible to ensure that all equipment is cleaned and maintained appropriately at all times.
Inaccuracy of reports/records
The Cook is responsible to ensure that reports/checklists are completed daily, in accordance with set standards.
Impact to the reputation of the organization
The quality of the food and service provided by this position has a significant impact on the reputation of the organization. This position is responsible to reflect the mission and vision of Agapé at all times by providing the highest standard of service to residents, family members, staff, and visitors..
Safeguarding of restricted information
This position is responsible to maintain the highest level of confidentiality regarding the residents, including but not limited to their status in the facility.
- Contacts: This section identifies who the position has regular contact with and the nature or purpose of the contact.
Position Title:
Dietary Aides
Colleagues, although in the absence of the Support Services Manager, is responsible for providing guidance to the Dietary Aides.
Support Services Manager
Receives direction to ensure the food service area operates in accordance with established standards and legislative (including public health) requirements.
Management, Hospice staff
Interacts with all levels of staff (employees and volunteers, physicians, contractors) and management regularly throughout the day.
6. Supervising/Directing Others: This section gathers information regarding who the position provides work direction/supervision to and the nature of the work direction/supervision.
Title of position(s) work leadership is provided to:
Not applicable
Title of position(s) work leadership is received from:
Support Services Manager
Does the position provide occasional orientation to others? Yes
- Physical/Sensory Demands: This section identifies the degree and severity of exertion associated with the position (both physical and mental).
- Frequency Definitions
Moderate - once in a while on a daily basis or several time daily, but not every day
Regular - several times daily, almost every day
Almost Continuous - except for breaks, the activity is continuous almost every day
Continuous - the activity is required typically over the full day
Physical Demands
Lifting
Regular
10-15 kg
and up to 25 kg
Regularly lifting pots and pans with food items. Occasionally required to lift
boxes, sacks, and other items up to 25 kg
Pushing/Pulling
Moderate
Up to 75 kg. on a dolly
On delivery day is responsible for stock rotation and moving items into storage.
Kneeling
Moderate
May be required during cleaning
Crouching
Moderate
May be required during cleaning
Standing
Continuous
Walking
Continuous
Crawling
N/A
Finger Dexterity
Almost Continuous
Reaching:
Above Shoulder
Moderate Regular
Below Shoulder
Almost Continuous
Other
Periodic bending, lifting, and twisting required within the role.
- Environment: This identifies the frequency of exposure to undesirable or disagreeable environmental conditions or hazards under which the work is performed.
- Frequency Definitions
Moderate - once in a while on a daily basis or several time daily, but not every day
Regular - several times daily, almost every day
Almost Continuous - except for breaks, the activity is continuous almost every day
Continuous - the activity is required typically over the full da
Extremes in Temperature
Almost Continuous
Working in the fridge and freezer throughout the day as well as in the kitchen with ovens, etc. operating.
Noise/Vibration
Continuous
Atmospheric Conditions
(e.g. Dust/Fumes)
Moderate Regular
Almost Continuous Continuous
Smell of natural gas initially when flames and oven are operating.
Hazards
Continuous
Burns, Cuts,
Stoves and hot pans, etc.
Sharp Tools or Instruments
Conditions of Work
Working Alone
Almost Continuous
Cook is responsible to be in the kitchen 3.5 hours before other staff and during break times.
Safety equipment
Continuous
Gloves, goggles, apron or chef’s coat
Changes since last submission
New format for position description.
Authorization/Acknowledgement:
Employees shall maintain confidentiality of all Agapé Hospice information in accordance with HIA, FOIPP, Protection for Person’s in Care Act and other privacy legislation in effect and shall comply at all times with the Salvation Army and Agapé Hospice Information Privacy and Information Security policies.
Employee Signature: Date:
Cook
Director Signature:
Date:
Compensation:
The target hiring range for this position is $21.81 to $22.87 with a maximum of $23.92.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email
Recruitment.Accommodations@salvationarmy.ca
if you have a need for any accommodation and we will be pleased to discuss this with you.
About The Salvation Army
The Salvation Army is the nation's largest direct provider of social services.
Annually, we help millions overcome poverty, addiction, and spiritual and economic hardships by preaching the gospel of Jesus Christ and meeting human needs in His name without discrimination in nearly every zip code.
By providing food, shelter, eviction prevention assistance, emergency disaster relief, rehabilitation, after-school and summer youth programs, spiritual enrichment, and more, The Salvation Army is doing the most good at nearly 7,000 centers of operation around the country.
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.