Individual accountabilities

• Supporting the Store Manager in hiring and building a strong and diverse team.
• Assisting the Store Manager in scheduling and workload planning to ensure efficient operations.
• Taking ownership of the results of loyalty programs and coaching and training team members on these programs.
• Run the Manager on Duty program where you will be the ultimate defender of the customer experience on the salesfloor
• Creating a positive culture within the store where associates are recognized for being fun, fast, and friendly.
• Unlocking the potential of associates through promoting and reinforcing core behaviours for exceptional service.
• Leading from the floor and actively building, managing, and developing team members.
• Ensuring that the team consistently delivers outstanding customer experiences in line with the company's mission and core values.
• Identifying areas for improvement in customer experience and implementing appropriate strategies to enhance it.
• Analyzing customer feedback and implementing improvements based on insights gathered.
• Collaborating with other departments to ensure a seamless customer experience across all touchpoints.
• Handling customer escalations and resolving any issues or complaints promptly and effectively.
• Connecting customers with products and services to keep the warmer, drier, safer and more comfortable through our innovations

Key shared accountabilities

• Leadership: Strong leadership abilities are essential to effectively guide and inspire your team members towards delivering exceptional customer experiences. Leading by example and setting clear expectations will be key.
• Communication: Excellent communication skills, both verbal and written, are necessary to effectively communicate with team members, customers, and other stakeholders. You should be able to convey information clearly and listen actively to understand and address any concerns.
• Problem-solving: A strong problem-solving ability is crucial for handling challenging situations that may arise during interactions with customers or within the team. Being resourceful and adaptable will help you find effective solutions.
• Interpersonal skills: Building positive relationships with team members and customers requires strong interpersonal skills. Empathy, patience, and the ability to connect with others will contribute to creating a welcoming and friendly environment.
• Customer-centric mindset: Having a deep understanding of customer needs and preferences is vital in delivering outstanding customer experiences. Being able to anticipate customer expectations and proactively meet their needs will set you apart.
• The ability to develop and mentor team members is essential for fostering a high-performing and motivated team. Providing constructive feedback, identifying growth opportunities, and nurturing a culture of continuous learning are important aspects of this role.
• Perform shift leadership/MOD activities as outlined by the leadership schedule
• Complete opening and closing duties as part of the keyholding responsibilities

Key Leadership Behaviours

• Exhibits the qualities of someone who is Humble, Hungry and People Smart
• Creative problem solver with an entrepreneurial spirit, bias for action, and desire to work collaboratively with key stakeholders
• Transparent with information – direct and ongoing communication, to build trust and credibility with co-workers, vendors, and customers
• Displays best practices - Consistently adheres to the organizations business principles and values
• Detail-oriented, agile, solution driven, and fast acting in a high pressured environment
• Supportive of an individual and team dynamic that continually strives to develop and improve its teams capabilities and talents

About Us

At Marks, we want you to experience an extraordinary career in helping to lead our brand's evolution to be Canada’s number one destination for industrial and casual apparel and footwear. As one of Canada’s leading apparel retailers, and a valued part of the Canadian Tire family of companies, Mark’s stands out for its commitment to comfort, quality and style. Mark’s is a leader in product development, innovation and quality through its assortment of industrial apparel, footwear and accessories, with strong private and exclusive brands. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.