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Brand Ambassador - Vancouver

Vancouver, British Columbia, Canada
Entry Level
Full-Time

About the role

About us:

"Those who work with us take part in the company’s life. Everybody knows that their work is an indispensable contribution to our shared growth " – Brunello Cucinelli

Brunello Cucinelli, founded in 1978 by the eponymous designer and entrepreneur, is an Italian house operating in the absolute luxury sector, specializing in cashmere and the international informal luxury ready-to-wear sector. As a perfect blend of industry and craftsmanship, our products are designed to stand the test of time. The whole world is fascinated by the products of our country, by the careful selection of raw materials, and the search for the highest quality and creativity in every step of the production chain. Today, the Brunello Cucinelli company finds its true meaning and aesthetic pursuit in manual skills, craftsmanship and the exclusivity of its collections. They are the truest expression of humanity and of creativity and, as such, are fundamental to us.

Who You Are: Brand Ambassadors at Brunello Cucinelli are responsible for delivering a memorable experience to all guests and prospective customers. This role is vital to our brand and supports the Store Manager in achieving sales goals and operational objectives. Brand Ambassadors are responsible for being the guardians of the brand and furthering the Humanistic philosophy of Solomeo.

Role responsibilities: Provide industry leading customer service building guest loyalty through in-store experience. Maximize all selling opportunities to achieve (and exceed) individual sales goals while driving repeat business by utilizing clientele books and continuously looking for opportunities to convert one-time shoppers to long-term clients. Proactively avoid customer service issues by finding meaningful resolutions for customers and using best-in-class customer service. Continuously demonstrate product knowledge to enhance sales, use company-provided resources to deepen understanding of product assortment. Maintains awareness of all current marketing and promotional activity. Act as a brand ambassador emulating the brand aesthetic and embodying a strong sense of brand philosophy and lifestyle. Under the guidance and direction of Store Manager and/or other Store Leadership complete operational objectives including opening and closing the store, cash handling, inventory, and other tasks as assigned and demonstrates flexibility and adaptability when workload or tasks are changed as necessitated by business. Support and partner with the store manager in maintaining consistent inventory levels to prevent shrink and loss. Ensure visual merchandising standards are maintained throughout the day, assist with floor sets, and moves as needed. Utilizes business acumen (both written and verbal) in relation to store business, product assortment and business opportunities. Build effective working relationships with colleagues in our other stores and Corporate Partners. Demonstrates reliability and trustworthiness by acting with integrity in all interactions and following company Policy and guidelines. Promotes cooperation and commitment within the team to achieve goals and celebrates team accomplishments and shares credit with others. Proactively seeks feedback for performance and opportunities for growth.

Qualifications: Strong affinity for Brunello Cucinelli brand and philosophy High School Diploma required 1-3 years’ experience working in an elevated retail or hospitality environment Exceptional customer service and networking skills, with the ability to network and develop clients Strong verbal and written communication skills Proficient with POS systems and Microsoft Office Suite; Outlook and Excel Ability to stand for multiple hours and lift up to 40 pounds without assistance Able to work a varied schedule each week including nights and weekends.

EEOC

Brunello Cucinelli is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

About Brunello Cucinelli

Retail Luxury Goods and Jewelry
1,001-5,000 employees

The Brunello Cucinelli story started in 1978 in Solomeo, a small historical hamlet in Italy that has always been the beating heart of the company. We strive to follow the rhythms of the land we live in and to cherish its rich traditions, drawing inspiration from the natural and artistic beauties that surround us. The desire to put human beings at the center of everything guides every action and inspires an adventure that has lasted for over forty years now: today, we are a large community that knows no boundaries and the encounter with many different countries has given us the opportunity to make our dreams even bigger.

Since the very beginning, our goal has been to make high-quality creations to last and to be passed down to future generations. We were born from an intuition: to dye cashmere knitwear. We have developed, at the right pace, a personal vision of total looks, which is reflected in our ready-to-wear collections for Women, Men and Kids, as well as in our Lifestyle accessories line, all of which are proudly Made in Italy. We try to infuse every collection with the values, beauty and ideals that we breathe here in Solomeo and that we wish to spread around the world. The most authentic meaning of our identity and our continuous aesthetic research are built on manual skills and craftsmanship: lovingly cherished ancient knowledge and symbols of vital human creativity.

We are committed to passing on the legacy of our land to younger generations, and we work every day to build and support trust-based relationships with all our collaborators, aiming to promote the individual talent that is indispensable for balanced, respectful and lasting growth.

Protecting Beauty in all its forms, respecting human dignity and preserving the Universe are the ethical principles that guide us, helping us look to the future with faith and accept the challenges of today with enthusiasm, wishing to create something beautiful that stands the test of time.

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