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Caregiver Team Lead

Home Insteadabout 17 hours ago
Toronto, Ontario
Senior Level
full_time

Top Benefits

Company events
Dental care
Extended health care

About the role

Join Our Team as a Caregiver Team Lead - Make a Real Difference Every Day! Are you a compassionate, motivated Personal Support Worker (PSW) who loves supporting others and making a positive impact on people’s lives? Home Instead is looking for a Caregiver Team Lead to inspire and guide our caregivers while helping older adults and their families navigate the challenges of aging with dignity and care.

Why You’ll Love This Role

  • Empower caregivers with the guidance and support they need to succeed.
  • Work closely with clients and families to ensure the highest quality of care.
  • Play a key role in enriching the lives of older adults in our community.
  • Be part of a collaborative, supportive team that values your expertise.

What You’ll Do

  • Travel across our territory to coach and provide quality assurance to caregivers.
  • Support new caregiver onboarding, orientation, and client introductions.
  • Communicate clearly with caregivers, clients, families, and office teams.
  • Identify challenges before they become problems and recommend solutions.
  • Maintain accurate documentation and keep HR updated on caregiver performance.
  • Step in as a PSW in emergency situations when needed.
  • Contribute ideas for training and development opportunities for our team.

What We’re Looking For

  • 5 - 8 years experience as a PSW
  • Must understand the importance of household management and meal preparation & cooking as part of providing quality senior care.
  • Previous supervisory experience involving mentoring and coaching
  • Valid driver’s license, full-time access to a reliable car, and auto insurance.
  • Strong communication, patience, and mentoring skills.
  • Professionalism, discretion, and excellent judgment.
  • Strong organizational skills and ability to prioritize effectively.
  • Computer-savvy with a willingness to learn new systems.
  • Team-oriented mindset and ability to build positive relationships.

Work Schedule

  • Monday to Friday, 40 hours/week with flexible start and end times.
  • Occasional weekends as needed.

Education

  • Personal Support Worker Certificate
  • International nursing experience, combined with hands-on, professional caregiving, will be considered an asset.

License/Certifications

  • Current First Aid & CPR certification
  • Dementia care training and experience is a strong asset
  • Gentle Persuasive Approach (GPA) training is an asset
  • Food Handler certificate is an asset

Why Home Instead? At Home Instead, your work matters. You’ll play a critical role in supporting caregivers, empowering families, and enhancing the lives of older adults. If you thrive on making a difference and enjoy a dynamic, supportive work environment, this is the role for you!

Ready to Lead, Inspire, and Care? Apply now and join a team that values your skills, your heart, and your impact!

Job Type: Full-time

Benefits

  • Company events
  • Dental care
  • Extended health care
  • Flexible schedule
  • Mileage reimbursement
  • Paid time off
  • RRSP match

About Home Instead

Individual and Family Services
10,000+

The Home Instead® network is the world's leading provider of personalized in-home care services. We have over 1,100 independently owned and operated franchise offices worldwide that employ compassionate CAREGivers who share our dedication to enhancing the lives of aging adults and their families. Services span the care continuum, from companionship and personal care to specialized Alzheimer's care and hospice support.

Caring for others is part of our DNA, and that includes caring for your career. The Home Instead network provides best-in-class training, education, and opportunities for career advancement. It also offers you the opportunity to be part of a supportive family-like culture where you're encouraged to talk with your local office for support, share stories, and seek guidance. Learn more at HomeInstead.com/Careers.