Job #:

10498

Division:

Legal

Affiliation:

Non-Union: Management & Exempt

Vacancy Type:

Full-time Temporary

Grade:

08

Contract Length:

Approximately 11 months

Salary/Hourly Range:

$120,878.50 - $145,054.20

Work Details (Days/hours):

36.25 hours per week, Monday to Friday

Hiring range/wage:

$120,878.50 - $132,966.35

Existing/New Job:

Existing

Vacancy Status:

Existing Vacancy

of Vacancies:

1

Posted Date:

4/10/26

Deadline to Apply:

4/24/26

Hybrid Eligible:

Yes

What we offer

In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Minimum four (4) weeks of paid annual vacation days, increasing with years of service
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year;
• Fitness membership discount.

Hybrid Job: This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.

Make a difference

Are you passionate about Risk Operations and Enterprise Risk Management and looking for an opportunity to work with an organization that is dedicated to improving the lives of residents from diverse backgrounds? Do you want to use your leadership experiences to influence community growth? If this sounds like your ideal career, then Toronto Community Housing is the place for you! We are searching for a collaborative and strategic leader who enjoys working in a dynamic and energetic environment. In this role, you will exude your executive presence and exercise a superior level of tact, diplomacy, and critical thinking in delivering a client-centric service model for the liability insurance and claims management, as well as the enterprise risk management program in a manner that aligns with TCHC's tenant focused culture. You will act as the domain expert and will function with a high level of autonomy to provide leadership to the Liability Insurance & Claims Management and Enterprise Risk Management programs.

What you’ll do

Risk Advisory Services

• Adopt a client-centric risk advisory services model to support business functions and projects to identify risk exposures and generate risk control solutions
• Ensure delivery of risk management training and capacity building activities to business functions and projects to advance broader understanding of risk management principles

Claims Management – Liability

• Strategic and operational leadership and decision making for liability claims management
• Identify and implement loss/damage control matters and develop risk mitigation plans
• Co-lead the claims review committee to review liability claims over $50K
• Participates in mediations, both private and mandatory and claim settlement
• Develop and maintain claims management policies and procedures
• Develop and implement standardized risk and claims management advisory services
• Develop and implement standardized risk and claims management training program
• Develop and maintain integrated claims dashboard reports for executive leadership and the Board

Insurance Management – Liability

• Co-leads the negotiation and administration of TCHC annual insurance review and renewal
• Develop the annual cost of risk and ensures it is controlled within approved budget
• Strategic and operational leadership and decision making for liability insurance management
• Develop and maintain insurance management policies and procedures
• Develop and implement standardized risk and insurance management advisory services
• Develop and implement standardized risk and insurance management training program
• Develop and maintain integrated insurance dashboard reports for executive leadership and the Board
• Foster strategic and operational partnership with HSC, Marsh, and vendors

Enterprise Risk Management

• Support implementation and operation of the Enterprise Risk Management (ERM) program
• Support enhancement and sustainability of ERM program in alignment with industry best practices
• Develop and maintain ERM management policies and procedures
• Conduct business and/or enterprise-wide risk assessments as required
• Foster strategic and operational partnership with business functions and/or units
• Develop and maintain centralized risk registry system
• Develop and maintain integrated ERM dashboard reports, which include key and emerging risks

Performance & Fiscal Management

• Fiscal accountability for claims, insurance, and emergency management functions
• Daily leadership, coaching, and mentoring up to three (3) direct reports: Program Supervisors
• Complete performance management plans along with annual and mid-year reviews

What you’ll need

• Bachelor’s Degree required; Candidates with Master’s Degree will be given preference
• Completion of one (1) of the following programs required: Canadian Risk Management (CRM); or Chartered Insurance Professional (CIP)
• Minimum three (3) years in enterprise risk management, claims management, insurance management;
• Minimum three (3) years in a large and/or complex public sector organization serving a diverse client population required;
• Minimum three (3) years in a risk advisory role requiring partnership with internal (e.g. business units, legal counsels, leadership) and external (e.g. municipal/provincial agencies, legal counsels, insurers, vendors) partners.
• Advanced knowledge of techniques, concepts, methodologies, and/or practice in the areas of enterprise risk management, claims management, & insurance management principles;
• Demonstrated success to exude executive presence and exercise a superior level of tact, diplomacy, and critical thinking while working with all levels of the organization, specifically the executive/senior leadership team;
• Demonstrated success to lead business and/or enterprise-wide risk assessments; including development of the client-centric engagement and risk based plan, while utilizing industry best practices;
• Demonstrated success to lead department change initiatives, including implementation of process redesign, enabling electronic systems, and integrated dashboard reports;
  Demonstrated success to develop key department enablers to support efficient, consistent, and effective services, including but not limited to policies and procedures, electronic information databases;
• Demonstrated success to lead enterprise change initiatives, including development of change management framework with the appropriate engagement, communication, and implementation plan;
• Demonstrated success to lead enterprise-wide capacity building initiatives, including the development of client-centric activities that aim to advance a proactive risk management culture;
• Demonstrated success to foster strategic partnerships with internal (e.g. business units, legal counsels, leadership) and external (e.g. municipal/provincial agencies, legal counsels, insurers, vendors) partners;
• Demonstrated success to review and recommend appropriate insurance, hold harmless, and indemnification clauses in contracts and agreements to ensure appropriate insulation from potential and actual risk exposures;

What’s next

Once you apply, we’ll review your resume and contact you if we believe your skills and experience will make you successful in the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.