About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Division of Housing and Ancillary Services is committed to providing a first-class experience in the areas of housing, hospitality services, and retail servicesfor undergraduate/graduate students and their families, staff and faculties at the Western communities, while supporting the academic mission of the University and ensuring profitability and cost effectiveness of the operation. https://has.uwo.ca/

Through an integrated effort focusing on honest, open and consistent communication, Marketing and Communications provides the leadership needed to help the Division of Housing and Ancillary Services create and maintain mutually beneficial relationships with students and other stakeholders vital to the Division’s growth and development. Marketing and Communications brings marketing perspectives and strategies into the Division’s decision-making and planning. It provides leadership, expertise and services that enhance the quality and effectiveness of the Division’s communications projects and programs.

Responsibilities

The Street Team plays an important role within the Division of Housing and Ancillary Services, providing support to the HAS Marketing and Communications Team.

Time Commitment

This role will require a commitment of 5-24 weekly hours from August to May.

Responsibilities

Reporting to HAS Marketing Administrative Coordinator, Street Team Leads will help to manage Street Team operations, coordinating and planning the promotion of various services offered by the Division, including but not limited to:

• Assist in planning and organizing team training, team building events, service development and improvement initiatives
• Assist in managing the Street Team’s day-to-day operation, including but not limited to inventory tracking, team performance management, scheduling, and filling shifts
• Conduct/organize residence tours
• Understand the set-up and work with Marketing team members and the Bookstore team to organize and decorate the Delaware Hall model suites, ensuring there will be enough marketing materials and Western merch in the tour room area and that all the posters are set up correctly
• Work with the Campus Tour guides and coordinate the tour group handover
• Provide visitors (incoming students, parents etc.) with a residence building tour and room tour during open house events and throughout the school year., explaining all specific details and answering questions as trained
• Organize the promotion of the services offered by the Division
• Work with the Marketing Administrative Coordinator to come up with strategies to promote upper-year residence and apartments, meal plan and campus eateries, bookstore sales promo, and other services as assigned
• Conduct reseach and surveys to support operational decision-making
• Manage inventory of the prizes and coupons that will be used to hand out and make sure the Hospitality Services unit managers are aware of the coupons handed out
• Support promotions including, but are not limited to, handing out flyers and coupons, promoting campus eatery offerings, spreading awareness on the Bookstore products, and educating students on leadership opportunities (paid and/or volunteer positions) within the Division
• Set up and maintain booths across campus
• Engage in conversation with students and provide information as trained
• Hand out promo coupons, flyers, and food sampling, etc.
• Collect survey responses and give out prizes
• Consolidate and analyze data to support team performance review and/or strategic recommendation
• Attend and support Marketing and Recruitment Events including, but not limited to, Fall Preview Day, Spring Open House, Lunar New Year Gala, KIOC Open House event, etc.
• Work with Marketing Administrative Coordinator to set up banners and all other required marketing materials for events
• Schedule Street Team members to work and support express tours or any other tasks as needed

This role requires participation in paid mandatory training sessions and monthly team meetings focused on team building and receiving training updates. Attendance at Fall Preview Day and Spring Open House—two key recruitment events—is mandatory. Exceptions may be granted on a case-by-case basis for mandatory academic commitments or other extenuating circumstances.

Through your work with the Street Team, you will acquire professional communication and presentation skills. You will also learn the basics of behind-the-scenes event planning and team management. You will have access to, and connect with, a variety of resources on campus. This program is an excellent way to get involved and show pride in Western and create long-lasting friendships with your teammates. If you are energetic, love to meet people, and are enthusiastic about Western, this is the job for you! We offer full training and work around your schedule.

Qualifications Education:

• Must be enrolled as a full-time Western student for the 2026–27 academic year

Experience:

• Minimum of 2 years experience in customer service or similar work experience is required
• Previous experience living in a Western residence is preferred
• Team supervision skills and previous Street Team experience are preferred

Skills, Abilities & Expertise:

• Reliable and dependable with the ability to work at various times throughout the week and weekend
• Strong verbal communication skills and ability to express ideas clearly
• Ability to maintain a positive, outgoing attitude with genuine customer service orientation
• Demonstrate integrity and work in accordance with Western's policies and procedures
• Personable and courteous in working relationships with colleagues, students and the general public
• Ability to prioritize and organize a fluctuating workload
• Ability to work independently and effectively as a member of the team to achieve department goals
• Ability to work in a manner that is compliant with confidentiality requirements as applicable
• Valid driver's license would be an asset

Why Western?

Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth. Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre. Apply for an opportunity to be part of the Western community and contribute to its success!

Applying at Western

To ensure that your application is given full consideration, please complete all relevant sections of the application. In addition, you can choose to suppliment your application with a cover letter and current resume.

Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

This position is an existing vacancy. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.