Senior Client Services Specialist
Top Benefits
About the role
Position Closing Date: September 15, 2025
Number of Positions: One (1)
Type of Position: Full time Permanent
Who is Redstone, and What’s Our Mission?
Redstone is a leading Association Management Company (AMC) in Canada. Our vibrant team provides administrative, financial, marketing, and event services for not-for-profit associations and corporate clients all over the world.
As a rapidly growing agency, we’re big on career growth and development, investing in our team to help them thrive. Here, you’ll take on real responsibility, tackle exciting challenges, and have the freedom to make a meaningful impact on our clients’ organizations. The scale and scope of what we do might just surprise you, and with the dynamic pace of change, we stay sharp, agile, and always open to new ideas. Sound like your kind of place? Keep reading…
Your Role in Our Journey
As our Senior Client Services Specialist, you’ll manage complex portfolios that include board and committee governance, certification and accreditation programs, membership growth strategies, and high-level client project – even stepping into Executive Director responsibilities. Reporting to the Team Lead, Client Services, your work will directly shape client success, strengthen community connections, and support the long-term impact of the organizations we serve. If you’re passionate about client service, strategic problem-solving, and guiding volunteer leadership, we can’t wait to meet you!
Your Role in Action:
- Client Relationships: Collaborate with Redstone teams to ensure client projects run smoothly. Build strong, trusting relationships with volunteer committees and Boards of Directors, ensuring satisfaction with every interaction;
- Board & Committee Support: Provide comprehensive support including scheduling meetings, preparing agendas, taking minutes, and following up on action items. Support boards in the strategic planning process;
- Membership Services: Oversee membership renewals, registrations, and certification programs. Manage exams, including proctoring, scoring, and delivering results;
- Member Engagement: Lead communications such as announcements, newsletters, email campaigns, and website updates. Deliver regular reporting on membership and engagement trends;
- Administration: Manage daily client inquiries across inboxes, phone lines, and meetings. Maintain accurate databases (membership, sponsorship, attendee, etc.) and process client mail in a timely manner;
- Event Support: Assist the events team with onsite execution and logistics during high-volume periods; and
- Executive Director Services: Act as Executive Director on assigned accounts, providing advisory services and leadership. Manage complex boards and sophisticated project portfolios with confidence and professionalism.
You’ll Thrive in this Role if:
- You’re comfortable working in a dynamic agency environment where you’ll manage multiple clients and priorities at the same time;
- You have a Bachelor’s degree or diploma in Business Administration, Business, Communications, Not-for-Profit Management, or a related field;
- You have 3-5+ years of experience in a client-facing role with a strong background in project coordination, administration, volunteer services etc.; and
- You have experience working with Boards of Directors, committees, and/or in the not-for-profit sector, and understand board governance and how volunteer leadership operates.
Serious Bonus Points if:
- You have experience working with association management companies, or agencies; and/or
- You are bilingual in English / French (an asset), with strong verbal and written communication skills in both languages.
Compensation Expectations for the Role:
We believe in fair, transparent, and growth-focused compensation. Our salary bands are designed to ensure equity across roles (and internally), with most new hires starting at the lower end to allow room for development and progression. That said, we recognize and reward experience – strong, seasoned candidates may start higher within the band.
Starting salary: $70,000 (Full salary band: $70,000 - $84,000).
Health, drug, dental, and vision benefits.
️ Employer paid life insurance.
Paid sick days, personal days, and wellness days.
Paid time off between Christmas and New Years.
Redstone Life and Culture:
At Redstone, our culture is built on trust, growth, and connection. We empower our team to take ownership of their work, make meaningful contributions, and push the boundaries of their skill sets – all while providing the support needed to thrive. We believe every challenge is an opportunity to learn, excel, and create impact.
We’re also a people-first company. We foster a positive, inclusive, and sociable environment where every voice is heard, and genuine connections are built; whether through collaboration, intentional events, or just having fun together.
Everything we do is guided by our “Core Four” values: People, Trust, Impact, and Extra Mile – the foundation of how we work, grow, and support our clients across diverse industries.
Why choose us?
We provide each employee the freedom to work when they are most productive and we understand the need to have a work-life blend, because we have that need too. Here are just a few more reasons to work at Redstone:
Flexible working hours.
Hybrid work environment.
Work from anywhere for up to 45 days.
Opportunities to attend in-person and virtual conferences, workshops, industry accreditation and certifications for personal and professional growth through the company.
️ Travel opportunities to work at our events alongside our talented event staff.
Company events and team initiatives: team lunches, activity challenges, book club, happy hours, game nights, holiday and summer parties, charity participation, and more!
Be yourself. We like it that way:
At Redstone, we are committed to fostering an inclusive, accessible, and equitable workplace where everyone feels valued and supported. We believe that embracing diversity, equity, inclusion, and belonging (DEIB) not only strengthens our team but also enhances the services we provide to our clients. We strive to create a workplace that reflects the communities we serve by building a team with diverse backgrounds, skills, and perspectives. If you require accommodations at any stage of the hiring process, please let us know – we are happy to support your needs.
About Redstone Agency
At Redstone Agency Inc. we manage events and associations, professionally, strategically, and globally. Our mission is to drive growth in our clients' organizations and make a positive impact in the communities they serve. How?
We identify and address areas of untapped potential in operations and management practices. We develop strong partnerships and integrate seamlessly with your team to set the strategic direction of your organization. We combine industry-leading methods and processes with an unparalleled team of professionals so your organization can thrive.
Your success is critical to ours.
Everything we do stems from our ‘core four' values; they provide the foundation for what we do, how we do it, and most importantly, why we do it.
IMPACT - Producing results that make a positive IMPACT on our team, for our clients, and in their communities is what drives us everyday.
TRUST - Establishing and maintaining TRUST between our team members, our clients, and our partners allows us to work together efficiently to achieve big goals.
EXTRA MILE - Going the EXTRA MILE means we always surpass expectations – anticipating needs in advance, rejecting what is ‘simply acceptable', and striving for ‘the best possible'.
PEOPLE - Being appreciative and respectful of all the PEOPLE we work with makes for stronger relationships and better results.
We're establishing The Redstone Way within the industry and believe that we are on to something really great. If you embody our ‘core four' values and want to get in on the ground floor to contribute to truly meaningful work, we want to hear from you.
Follow us on Twitter and Instagram: @RedstoneAgency Send us an email at hello[at]redstoneagency.ca
Senior Client Services Specialist
Top Benefits
About the role
Position Closing Date: September 15, 2025
Number of Positions: One (1)
Type of Position: Full time Permanent
Who is Redstone, and What’s Our Mission?
Redstone is a leading Association Management Company (AMC) in Canada. Our vibrant team provides administrative, financial, marketing, and event services for not-for-profit associations and corporate clients all over the world.
As a rapidly growing agency, we’re big on career growth and development, investing in our team to help them thrive. Here, you’ll take on real responsibility, tackle exciting challenges, and have the freedom to make a meaningful impact on our clients’ organizations. The scale and scope of what we do might just surprise you, and with the dynamic pace of change, we stay sharp, agile, and always open to new ideas. Sound like your kind of place? Keep reading…
Your Role in Our Journey
As our Senior Client Services Specialist, you’ll manage complex portfolios that include board and committee governance, certification and accreditation programs, membership growth strategies, and high-level client project – even stepping into Executive Director responsibilities. Reporting to the Team Lead, Client Services, your work will directly shape client success, strengthen community connections, and support the long-term impact of the organizations we serve. If you’re passionate about client service, strategic problem-solving, and guiding volunteer leadership, we can’t wait to meet you!
Your Role in Action:
- Client Relationships: Collaborate with Redstone teams to ensure client projects run smoothly. Build strong, trusting relationships with volunteer committees and Boards of Directors, ensuring satisfaction with every interaction;
- Board & Committee Support: Provide comprehensive support including scheduling meetings, preparing agendas, taking minutes, and following up on action items. Support boards in the strategic planning process;
- Membership Services: Oversee membership renewals, registrations, and certification programs. Manage exams, including proctoring, scoring, and delivering results;
- Member Engagement: Lead communications such as announcements, newsletters, email campaigns, and website updates. Deliver regular reporting on membership and engagement trends;
- Administration: Manage daily client inquiries across inboxes, phone lines, and meetings. Maintain accurate databases (membership, sponsorship, attendee, etc.) and process client mail in a timely manner;
- Event Support: Assist the events team with onsite execution and logistics during high-volume periods; and
- Executive Director Services: Act as Executive Director on assigned accounts, providing advisory services and leadership. Manage complex boards and sophisticated project portfolios with confidence and professionalism.
You’ll Thrive in this Role if:
- You’re comfortable working in a dynamic agency environment where you’ll manage multiple clients and priorities at the same time;
- You have a Bachelor’s degree or diploma in Business Administration, Business, Communications, Not-for-Profit Management, or a related field;
- You have 3-5+ years of experience in a client-facing role with a strong background in project coordination, administration, volunteer services etc.; and
- You have experience working with Boards of Directors, committees, and/or in the not-for-profit sector, and understand board governance and how volunteer leadership operates.
Serious Bonus Points if:
- You have experience working with association management companies, or agencies; and/or
- You are bilingual in English / French (an asset), with strong verbal and written communication skills in both languages.
Compensation Expectations for the Role:
We believe in fair, transparent, and growth-focused compensation. Our salary bands are designed to ensure equity across roles (and internally), with most new hires starting at the lower end to allow room for development and progression. That said, we recognize and reward experience – strong, seasoned candidates may start higher within the band.
Starting salary: $70,000 (Full salary band: $70,000 - $84,000).
Health, drug, dental, and vision benefits.
️ Employer paid life insurance.
Paid sick days, personal days, and wellness days.
Paid time off between Christmas and New Years.
Redstone Life and Culture:
At Redstone, our culture is built on trust, growth, and connection. We empower our team to take ownership of their work, make meaningful contributions, and push the boundaries of their skill sets – all while providing the support needed to thrive. We believe every challenge is an opportunity to learn, excel, and create impact.
We’re also a people-first company. We foster a positive, inclusive, and sociable environment where every voice is heard, and genuine connections are built; whether through collaboration, intentional events, or just having fun together.
Everything we do is guided by our “Core Four” values: People, Trust, Impact, and Extra Mile – the foundation of how we work, grow, and support our clients across diverse industries.
Why choose us?
We provide each employee the freedom to work when they are most productive and we understand the need to have a work-life blend, because we have that need too. Here are just a few more reasons to work at Redstone:
Flexible working hours.
Hybrid work environment.
Work from anywhere for up to 45 days.
Opportunities to attend in-person and virtual conferences, workshops, industry accreditation and certifications for personal and professional growth through the company.
️ Travel opportunities to work at our events alongside our talented event staff.
Company events and team initiatives: team lunches, activity challenges, book club, happy hours, game nights, holiday and summer parties, charity participation, and more!
Be yourself. We like it that way:
At Redstone, we are committed to fostering an inclusive, accessible, and equitable workplace where everyone feels valued and supported. We believe that embracing diversity, equity, inclusion, and belonging (DEIB) not only strengthens our team but also enhances the services we provide to our clients. We strive to create a workplace that reflects the communities we serve by building a team with diverse backgrounds, skills, and perspectives. If you require accommodations at any stage of the hiring process, please let us know – we are happy to support your needs.
About Redstone Agency
At Redstone Agency Inc. we manage events and associations, professionally, strategically, and globally. Our mission is to drive growth in our clients' organizations and make a positive impact in the communities they serve. How?
We identify and address areas of untapped potential in operations and management practices. We develop strong partnerships and integrate seamlessly with your team to set the strategic direction of your organization. We combine industry-leading methods and processes with an unparalleled team of professionals so your organization can thrive.
Your success is critical to ours.
Everything we do stems from our ‘core four' values; they provide the foundation for what we do, how we do it, and most importantly, why we do it.
IMPACT - Producing results that make a positive IMPACT on our team, for our clients, and in their communities is what drives us everyday.
TRUST - Establishing and maintaining TRUST between our team members, our clients, and our partners allows us to work together efficiently to achieve big goals.
EXTRA MILE - Going the EXTRA MILE means we always surpass expectations – anticipating needs in advance, rejecting what is ‘simply acceptable', and striving for ‘the best possible'.
PEOPLE - Being appreciative and respectful of all the PEOPLE we work with makes for stronger relationships and better results.
We're establishing The Redstone Way within the industry and believe that we are on to something really great. If you embody our ‘core four' values and want to get in on the ground floor to contribute to truly meaningful work, we want to hear from you.
Follow us on Twitter and Instagram: @RedstoneAgency Send us an email at hello[at]redstoneagency.ca