Top Benefits
About the role
At Arbor Memorial, you will be surrounded by caring colleagues and hands-on, experienced leaders with a well-established Canadian company. Your skills and knowledge will ultimately contribute to meaningful experiences for the families we serve. That’s incredibly fulfilling. Truly making a difference is a rare thing and at Arbor, our team members have this opportunity every single day.
Working with Arbor means more than a competitive compensation package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a robust pension plan to support your long-term financial planning and stability.
About This Location:
Our Home Office is located in the heart of Bloor West Village in Toronto, just steps away from Jane Subway station. This role is in person only, with a requirement to attend the office 5 days a week, in a schedule of Monday to Friday, 9AM – 5PM.
**Job Type:**Full Time, Permanent
**Vacancy Status:**This is a current vacancy and we are actively seeking to fill this position.
About This Role:
Reporting to the Manager of Support Operations, The Application Support Analyst’s role is to deliver functional and technical support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers, such as operations, development, and other business units. The Application Support Analyst is also responsible for assisting in the design, delivery, and improvement of SharePoint, Power Platform Applications and in-house software applications training programs and related courseware.
Key Qualifications and Demonstrated Abilities:
- College diploma or university degree in the field of computer science, information systems, and/or 3 years equivalent work experience.
- Microsoft Certified: Power Platform Functional Consultant (PL-200) certification considered an asset.
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
- In-depth, hands-on knowledge of and experience with enterprise and desktop applications, including SharePoint, Microsoft Power Platform (Power Automate, Power Apps – Canvas Apps and Model-driven, Power BI) and internal business application
- Able to develop and interpret technical documentation for training and end user procedures.
- Knowledge of trends in technology relating to software applications.
- Good understanding of the organization’s goals and objectives.
- Highly self-motivated and directed.
- Ability to absorb new ideas and concepts quickly.
- Good analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Ability to conduct research into software development and delivery concepts, as well as technical application issues.
- Ability to present ideas in business-friendly and user-friendly language.
- Very strong customer service orientation.
- Excellent written, oral, interpersonal, and presentational skills.
- Experience working in a team-oriented, collaborative environment.
- Occasional travel between training locations required.
Responsibilities:
- Conduct research into software application products and services in support of development and purchasing efforts.
- Provide support for the testing of new and existing software applications under development or consideration for purchase.
- Field, prioritize, track, and document application support tickets through to resolution, including all diagnostic steps, actions taken, and outcomes.
- Troubleshoot application failures, connectivity issues, and workflow breakdowns by analyzing application logs, identifying root causes, and implementing corrective solutions to prevent recurrence.
- Test fixes and perform post-incident validation to confirm issues are fully resolved and systems are functioning as expected.
- Monitor performance and availability of all new and existing supported applications to proactively identify and address potential issues.
- Perform preventive maintenance activities including platform updates, security patches, performance monitoring, and health checks to maintain system stability.
- Coordinate with the Learning Management team and department heads to assess departmental application training needs and objectives.
- Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution.
- Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, and so on.
- Apply diagnostic utilities to aid in troubleshooting.
- Manage and/or provide guidance to junior members of the team.
- Design, implement, and support custom Power Apps canvas applications integrated with SharePoint Online, Dataverse, and external systems to streamline data collection and reduce manual processing.
- Build and maintain model-driven Power Apps using Dataverse, including custom tables, relationships, forms, views, and business process flows aligned with business requirements.
- Develop and configure Power Automate cloud flows supporting complex business processes such as multi-stage approvals, data synchronization, and system integrations.
- Coordinate platform escalations with Microsoft and third-party vendors, managing SLA adherence and resolution timelines.
About Us:
At Arbor Memorial, your career can mean more. As compassionate partners in each experience of remembrance and celebration, our team is a community focused on families and loved ones. It's rewarding work that directly impacts the lives of others. Our caring approach carries through in the way we treat one another as teammates.
Challenge yourself to grow in new directions and make your unique difference in ways that truly matter – join Arbor Memorial.
To learn more about our benefits please visit Total Rewards (arbormemorial.ca)
Arbor Memorial is an equal opportunity employer, dedicated to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members.
We are committed to providing accessible and barrier-free employment practices and encourage all qualified candidates to apply.
If you are contacted for a job opportunity and require accommodation at any stage of the hiring process, please contact the Human Resources Department. Any information received relating to accommodation will be addressed confidentially.
Artificial intelligence (AI) tools are used to support the screening and evaluation of applicants for this position.
Not the right fit? Search for Application Support Analyst jobs in Toronto, ON
About Arbor Memorial Inc.
Arbor Memorial Inc. is a Canadian company engaged in providing interment rights, cremations, funerals and associated merchandise and services to thousands of families each year across Canada.
First established in 1947, the Company is now comprised of 41 cemeteries, 27 crematoria and 92 funeral homes. Our cemetery properties range in size from approximately 25 to 200 acres and are staffed by permanent maintenance, administrative and sales personnel. The highly trained professionals at our funeral homes supply personalized support and customized services for small and large gatherings.
The funeral homes and cemeteries of Arbor Memorial Services Inc. have been developed to provide for the specific needs of many ethnic and religious groups in Canada and are recognized as important contributing members within their respective communities.
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Top Benefits
About the role
At Arbor Memorial, you will be surrounded by caring colleagues and hands-on, experienced leaders with a well-established Canadian company. Your skills and knowledge will ultimately contribute to meaningful experiences for the families we serve. That’s incredibly fulfilling. Truly making a difference is a rare thing and at Arbor, our team members have this opportunity every single day.
Working with Arbor means more than a competitive compensation package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a robust pension plan to support your long-term financial planning and stability.
About This Location:
Our Home Office is located in the heart of Bloor West Village in Toronto, just steps away from Jane Subway station. This role is in person only, with a requirement to attend the office 5 days a week, in a schedule of Monday to Friday, 9AM – 5PM.
**Job Type:**Full Time, Permanent
**Vacancy Status:**This is a current vacancy and we are actively seeking to fill this position.
About This Role:
Reporting to the Manager of Support Operations, The Application Support Analyst’s role is to deliver functional and technical support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers, such as operations, development, and other business units. The Application Support Analyst is also responsible for assisting in the design, delivery, and improvement of SharePoint, Power Platform Applications and in-house software applications training programs and related courseware.
Key Qualifications and Demonstrated Abilities:
- College diploma or university degree in the field of computer science, information systems, and/or 3 years equivalent work experience.
- Microsoft Certified: Power Platform Functional Consultant (PL-200) certification considered an asset.
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
- In-depth, hands-on knowledge of and experience with enterprise and desktop applications, including SharePoint, Microsoft Power Platform (Power Automate, Power Apps – Canvas Apps and Model-driven, Power BI) and internal business application
- Able to develop and interpret technical documentation for training and end user procedures.
- Knowledge of trends in technology relating to software applications.
- Good understanding of the organization’s goals and objectives.
- Highly self-motivated and directed.
- Ability to absorb new ideas and concepts quickly.
- Good analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Ability to conduct research into software development and delivery concepts, as well as technical application issues.
- Ability to present ideas in business-friendly and user-friendly language.
- Very strong customer service orientation.
- Excellent written, oral, interpersonal, and presentational skills.
- Experience working in a team-oriented, collaborative environment.
- Occasional travel between training locations required.
Responsibilities:
- Conduct research into software application products and services in support of development and purchasing efforts.
- Provide support for the testing of new and existing software applications under development or consideration for purchase.
- Field, prioritize, track, and document application support tickets through to resolution, including all diagnostic steps, actions taken, and outcomes.
- Troubleshoot application failures, connectivity issues, and workflow breakdowns by analyzing application logs, identifying root causes, and implementing corrective solutions to prevent recurrence.
- Test fixes and perform post-incident validation to confirm issues are fully resolved and systems are functioning as expected.
- Monitor performance and availability of all new and existing supported applications to proactively identify and address potential issues.
- Perform preventive maintenance activities including platform updates, security patches, performance monitoring, and health checks to maintain system stability.
- Coordinate with the Learning Management team and department heads to assess departmental application training needs and objectives.
- Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution.
- Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, and so on.
- Apply diagnostic utilities to aid in troubleshooting.
- Manage and/or provide guidance to junior members of the team.
- Design, implement, and support custom Power Apps canvas applications integrated with SharePoint Online, Dataverse, and external systems to streamline data collection and reduce manual processing.
- Build and maintain model-driven Power Apps using Dataverse, including custom tables, relationships, forms, views, and business process flows aligned with business requirements.
- Develop and configure Power Automate cloud flows supporting complex business processes such as multi-stage approvals, data synchronization, and system integrations.
- Coordinate platform escalations with Microsoft and third-party vendors, managing SLA adherence and resolution timelines.
About Us:
At Arbor Memorial, your career can mean more. As compassionate partners in each experience of remembrance and celebration, our team is a community focused on families and loved ones. It's rewarding work that directly impacts the lives of others. Our caring approach carries through in the way we treat one another as teammates.
Challenge yourself to grow in new directions and make your unique difference in ways that truly matter – join Arbor Memorial.
To learn more about our benefits please visit Total Rewards (arbormemorial.ca)
Arbor Memorial is an equal opportunity employer, dedicated to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members.
We are committed to providing accessible and barrier-free employment practices and encourage all qualified candidates to apply.
If you are contacted for a job opportunity and require accommodation at any stage of the hiring process, please contact the Human Resources Department. Any information received relating to accommodation will be addressed confidentially.
Artificial intelligence (AI) tools are used to support the screening and evaluation of applicants for this position.
Not the right fit? Search for Application Support Analyst jobs in Toronto, ON
About Arbor Memorial Inc.
Arbor Memorial Inc. is a Canadian company engaged in providing interment rights, cremations, funerals and associated merchandise and services to thousands of families each year across Canada.
First established in 1947, the Company is now comprised of 41 cemeteries, 27 crematoria and 92 funeral homes. Our cemetery properties range in size from approximately 25 to 200 acres and are staffed by permanent maintenance, administrative and sales personnel. The highly trained professionals at our funeral homes supply personalized support and customized services for small and large gatherings.
The funeral homes and cemeteries of Arbor Memorial Services Inc. have been developed to provide for the specific needs of many ethnic and religious groups in Canada and are recognized as important contributing members within their respective communities.