Founded by the Ciancone family in 1936, Pearle Hospitality has built its reputation on creating meaningful connections through genuine, thoughtful hospitality. Today, Pearle's distinguished portfolio includes celebrated restaurants and event venues such as Ancaster Mill and Spencer's at the Waterfront, alongside luxury destinations including Elora Mill Hotel & Spa and The Pearle Hotel & Spa. With ten unique hospitality properties and landmark projects underway, including the restoration and revitalization of Toronto Power in Niagara Falls, Pearle continues to shape some of Ontario's most memorable guest experiences.

At the heart of Pearle Hospitality is a commitment to making every moment matter. Through thoughtful attention, authentic care, and a deep respect for both guests and team members, we create experiences that are warm, memorable, and distinctly Pearle. This unwavering focus on hospitality excellence has been a cornerstone of our success and continues to define who we are today.

The General Manager oversees and leads the exceptional operations of the full property, ensuring that the highest standards of hospitality and service consistently exceed guest expectations. This role is responsible for building and developing a high-performing team, optimizing resources, and fostering seamless collaboration between all departments to create an outstanding guest experience. The General Manager drives operational excellence, maintains budgetary control, and implements best practices to enhance efficiency, quality, and profitability. By upholding Pearle Hospitalities' reputation, they ensure it remains a premier destination for guests, contributing to long-term guest loyalty and business success.

Ideal Candidate

A dynamic and accomplished hospitality leader with a passion for delivering memorable guest and team member experiences. They have a proven ability to lead and support a high-performing team, ensuring operational efficiency and excellence at every level. With a sharp eye for detail and a deep understanding of guest expectations, they inspire their team through a hands-on leadership style while managing daily operations and long-term strategic initiatives. They are highly skilled in financial management, leveraging their expertise to drive revenue growth and cost control. Self-motivated and committed to talent development, they cultivate a culture of continuous improvement and hospitality excellence.

Qualifications

Bachelor's degree in business administration or Degree/Diploma in hotel/hospitality management considered an asset - WHMIS Certification (training provided)

Experience

6+ years of hospitality management and leadership experience, with a proven track record in upscale and luxury hospitality environments. Proven success in developing senior leadership team members, fostering talent growth, succession planning, and ensuring operational excellence. Proficient with restaurant operations software. Exceptional understanding of food and wine. Extensive understanding of the industry, current market trends, and competitive landscape. Strong background in strategic planning, budgeting, and driving profitability, ensuring long-term success and sustainability.

Skills & Competencies

Communication: Communicate effectively with team members, guests and management, delivering clear instructions, resolutions, information and feedback from company vision to day-to-day operations. Emotional Intelligence: Understand and manage emotions to foster a positive work environment and handle guest interactions gracefully. Decision-Making: Make informed decisions to enhance guest experiences and operational efficiency. Adaptability: Adjust strategies and operations to meet changing business needs and guest expectations. Team Building: Foster a collaborative and high-performing team environment. Problem-Solving: Identify root cause and resolve issues promptly to maintain high service standards by implementing practical solutions Financial Acumen: Understand and assists in managing departmental budgets, including labour and cost control. Guest Focus: Prioritize quality of ingredients and consistency of execution to ensure a high-quality guest experience. Leadership: Is present, inspires trust, ownership, and authenticity among team members.

Pearle's Commitment to You

Competitive wages Benefit eligibility for permanent team members after 3 months Employee Assistance Program Discounts at all Pearle Hospitality properties (restaurants, hotels, golf and spas) Training and Development to support personal & professional growth Career opportunities across all Pearle Hospitality properties

This position is open to candidates based in Canada. The salary range for this position is $110,000-$150,000 annually. This is the pay range for this position that the company reasonably expects to pay. This position also may be eligible for bonuses. Decisions regarding individual salaries will be based on several factors, such as experience, location, and education.

Pearle Hospitality and affiliated companies, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager.