Salesforce Prod Support Analyst
About the role
Salesforce Prod Support Analyst Toronto, ON - Hybrid (4 Days WFO) 12 months
Role Description s:Requirement:3+ years of experience with Salesforce administration and development including customizing Salesforce objects| workflows| and security models.2+ years of experience with nCino loan management system and basic understanding of Lending operations.Strong experience in integrating Salesforce with other platforms| systems| or applications using APIs and data connector s.Experience with Apex programming| Visualforce| Lightning components| and Salesforce REST APIs Proficiency in SQL and database management| particularly in relation to relational database s.Familiarity with data modeling concepts like normalization| denormalization| and entity-relationship modelin g.Experience in troubleshooting incident using Apex classes| Triggers| Apex Test Classes for SFDC testing and Batch Apex for complex data processin g.Experience in SFDC development using visual force pages| visual force components AJAX Tool kit| SOQL| and SOSL querie s.Experience with customizing various SFDC standard objects like Accounts| Contacts| Opportunities| Cases Entitlements| Service Contracts| Reports| and dashboard s.Created Page Layouts| search layouts to organize fields| custom links| related lists| and other components on a record detail and edit page s.Responsibilities :Handle production incidents end-to-end| including ticket triage| escalation| stakeholder communication| and maintaining runbooks| SOPs| and knowledge base articles for recurring issue s.Support deployment activities| production releases| hotfixes| and configuration changes. Validate post-deployment functionality and ensure system stability after every releas e.Administer and manage Salesforce environments| including users| permissions| and data model s.Customize Salesforce objects| fields| record types| page layouts| and workflows to meet business requirement s.Configure and manage Salesforce Lightning components| including custom pages| dashboards| and report s.Perform regular health checks and optimize Salesforce instance performance Troubleshoot and resolve technical issues related to Salesforce customizations| integrations| and workflow s.Collaborate with business stakeholders to understand functional requirements and translate them into Salesforce solutio nsManage SSL certificates| SAML certificates| and JWT signing certificates used in integrations (e.g.| Salesforce to external systems). Ensure timely renewal| rotation| and avoidance of authentication failure
s.
Not the right fit? Search for Salesforce Prod Support Analyst jobs in Toronto, Ontario, Canada
About Apptoza Inc.
Apptoza is a boutique IT service provider, offering a comprehensive range of IT services and solutions. We take pride in delivering excellence in IT consulting to businesses of all sizes, from large enterprises to mid-sized and small businesses.
Founded by a team of seasoned IT professionals, Apptoza provides the expertise and leadership necessary to drive successful IT projects and help companies achieve their strategic goals. Whether you require full-scale IT project execution, application management services, or short-term consulting, our solutions are designed to enhance efficiency across systems, processes, and teams.
As a one-stop IT solutions provider, we offer end-to-end expertise in IT applications. Our consultants have an average of 10+ years of experience, delivering IT implementations across North America, Europe, and Asia. With deep industry knowledge, strong business acumen, and exceptional communication skills, we ensure tailored solutions that align with your unique business needs.
With a global team based in the USA, Canada, and India, we provide flexible, high-quality, and cost-effective IT project implementations. Our customized delivery models—blending on-site, near-site, and off-site services—ensure optimal outcomes for our clients.
At Apptoza, our success is built on a client-first philosophy. We believe that delivering outstanding service and long-term collaboration sets us apart from the competition. Our commitment to excellence and innovation fosters strong, lasting partnerships with our clients.
At Apptoza, your success is our priority.
Similar Jobs
Salesforce Prod Support Analyst
About the role
Salesforce Prod Support Analyst Toronto, ON - Hybrid (4 Days WFO) 12 months
Role Description s:Requirement:3+ years of experience with Salesforce administration and development including customizing Salesforce objects| workflows| and security models.2+ years of experience with nCino loan management system and basic understanding of Lending operations.Strong experience in integrating Salesforce with other platforms| systems| or applications using APIs and data connector s.Experience with Apex programming| Visualforce| Lightning components| and Salesforce REST APIs Proficiency in SQL and database management| particularly in relation to relational database s.Familiarity with data modeling concepts like normalization| denormalization| and entity-relationship modelin g.Experience in troubleshooting incident using Apex classes| Triggers| Apex Test Classes for SFDC testing and Batch Apex for complex data processin g.Experience in SFDC development using visual force pages| visual force components AJAX Tool kit| SOQL| and SOSL querie s.Experience with customizing various SFDC standard objects like Accounts| Contacts| Opportunities| Cases Entitlements| Service Contracts| Reports| and dashboard s.Created Page Layouts| search layouts to organize fields| custom links| related lists| and other components on a record detail and edit page s.Responsibilities :Handle production incidents end-to-end| including ticket triage| escalation| stakeholder communication| and maintaining runbooks| SOPs| and knowledge base articles for recurring issue s.Support deployment activities| production releases| hotfixes| and configuration changes. Validate post-deployment functionality and ensure system stability after every releas e.Administer and manage Salesforce environments| including users| permissions| and data model s.Customize Salesforce objects| fields| record types| page layouts| and workflows to meet business requirement s.Configure and manage Salesforce Lightning components| including custom pages| dashboards| and report s.Perform regular health checks and optimize Salesforce instance performance Troubleshoot and resolve technical issues related to Salesforce customizations| integrations| and workflow s.Collaborate with business stakeholders to understand functional requirements and translate them into Salesforce solutio nsManage SSL certificates| SAML certificates| and JWT signing certificates used in integrations (e.g.| Salesforce to external systems). Ensure timely renewal| rotation| and avoidance of authentication failure
s.
Not the right fit? Search for Salesforce Prod Support Analyst jobs in Toronto, Ontario, Canada
About Apptoza Inc.
Apptoza is a boutique IT service provider, offering a comprehensive range of IT services and solutions. We take pride in delivering excellence in IT consulting to businesses of all sizes, from large enterprises to mid-sized and small businesses.
Founded by a team of seasoned IT professionals, Apptoza provides the expertise and leadership necessary to drive successful IT projects and help companies achieve their strategic goals. Whether you require full-scale IT project execution, application management services, or short-term consulting, our solutions are designed to enhance efficiency across systems, processes, and teams.
As a one-stop IT solutions provider, we offer end-to-end expertise in IT applications. Our consultants have an average of 10+ years of experience, delivering IT implementations across North America, Europe, and Asia. With deep industry knowledge, strong business acumen, and exceptional communication skills, we ensure tailored solutions that align with your unique business needs.
With a global team based in the USA, Canada, and India, we provide flexible, high-quality, and cost-effective IT project implementations. Our customized delivery models—blending on-site, near-site, and off-site services—ensure optimal outcomes for our clients.
At Apptoza, our success is built on a client-first philosophy. We believe that delivering outstanding service and long-term collaboration sets us apart from the competition. Our commitment to excellence and innovation fosters strong, lasting partnerships with our clients.
At Apptoza, your success is our priority.