About the role
Position Summary
Seeking an experienced Operations Support Analyst to provide production support for mission-critical enterprise applications hosted on Red Hat OpenShift and Linux platforms. The role is responsible for ensuring application stability, resolving incidents, implementing changes, providing automation support, and continuously improving operational processes. The successful candidate will play a key role in maintaining high availability environments while collaborating with development, infrastructure, and business teams.
Key Responsibilities
Provide Level 2/Level 3 production support for business-critical applications in Linux and OpenShift environments. Monitor application health, system performance, scheduled jobs, and integration processes using operational monitoring tools. Support and troubleshoot Feed Hub integration services, data feeds, and related middleware components. Manage and monitor AutoSys jobs, investigate failures, and coordinate recovery activities. Perform certificate lifecycle management, including renewal, installation, validation, and troubleshooting SSL/TLS-related issues. Participate in application deployment activities using CI/CD pipelines and DevOps tools such as Jenkins, Azure DevOps, UDeploy (UCD), UCV, and iDeploy. Collaborate with development teams to identify causes and implement permanent fixes for recurring incidents. Execute application releases and production changes while adhering to ITIL-based change management processes. Analyse production incidents, perform impact assessments, and ensure timely resolution within SLA requirements. Support platform stability, reliability, and operational readiness during maintenance activities and releases. Create and maintain operational documentation, support procedures, and knowledge base articles. Participate in on-call rotation for after-hours production support, incident management, and emergency change implementations. Work closely with infrastructure, security, database, and networking teams to resolve complex technical issues. Contribute to automation initiatives that improve operational efficiency and reduce manual intervention.
Required Technical Skills
Platform & Operating Systems Red Hat OpenShift Linux Administration (RHEL preferred) Shell Scripting (Bash) Application & Operations Support Production Application Support Incident Management Problem Management Change Management Root Cause Analysis (RCA) Service Availability Monitoring Scheduling & Integration AutoSys Job Scheduling FeedHub Support and Monitoring Batch Processing Support Security & Certificate Management SSL/TLS Certificate Management Certificate Installation and Renewal Security Compliance Support CI/CD & DevOps Tools Jenkins Azure DevOps UrbanCode Deploy (UCD) UrbanCode Velocity (UCV) iDeploy CI/CD Release Management
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field. 3+ years of experience in application production support or operations support roles. Hands-on experience supporting applications running on Red Hat OpenShift and Linux environments. Strong understanding of incidents, problems, and change management processes. Experience with enterprise scheduling tools such as AutoSys. Knowledge of SSL certificates and application security fundamentals. Experience supporting CI/CD deployment pipelines. Strong troubleshooting and analytical skills. Excellent communication and stakeholder management abilities.
Key Competencies
Production Support Excellence Critical Incident Management Change & Release Management Problem Solving and Root Cause Analysis Collaboration and Teamwork Customer Focus Operational Risk Awareness Ability to work effectively in an on-call support model
Not the right fit? Search for Operation Support Analyst jobs in Toronto, Ontario, Canada
About Kumaran Systems
Kumaran Systems is an IT Services Company with imprints in three countries. The past two decades has seen us provide our global clientele with high-end IT services that include migration support, system integration and infrastructure management solutions, providing one-stop-solution to all your IT demands.
Our expertise and in-depth knowledge of businesses help us cater to a variety of industries. Our team strives to know your industry better, by observing current trends and the way it works, to tailor-make our solutions to your needs.With over 20 years of customer orientation, over 2000 engagements across Telecom, Education and Banking & Financial services spread across the globe, Kumaran stands as a key advisor to some of the largest Fortune 500 companies in their business driven technology enablement drive. Kumaran System's Customer Orientation is driven by a global delivery business model giving its customers to choose between an Onshore-Offshore mix. The delivery models enable multilevel touch points between the client, partner networks and Kumaran thereby enabling business driven customer sensitivity and agility.
ENGAGE, EMERGE AND EXCEL
Involving ourselves in a purposeful action, using our abilities to its maximum, helps us feel positive about ourselves. Such positivity gives raise to positive thinking and positive ideas. Ideas evolve into vision and set our aim! Our aspirations engage us with the incentive of sweet success!
Every endeavor has its own pitfalls. Perseverance helps us emerge a successful entrepreneur after any deterrent. In our attempt to achieve our aim, we keep upgrading our knowledge and skill, to surface successful!
A genius mind does not work to excel, but excels in work! We challenge ourselves with every next step! We change every deterrent to a stepping stone to success.
We essentially, engage, emerge and excel!
Similar Jobs
About the role
Position Summary
Seeking an experienced Operations Support Analyst to provide production support for mission-critical enterprise applications hosted on Red Hat OpenShift and Linux platforms. The role is responsible for ensuring application stability, resolving incidents, implementing changes, providing automation support, and continuously improving operational processes. The successful candidate will play a key role in maintaining high availability environments while collaborating with development, infrastructure, and business teams.
Key Responsibilities
Provide Level 2/Level 3 production support for business-critical applications in Linux and OpenShift environments. Monitor application health, system performance, scheduled jobs, and integration processes using operational monitoring tools. Support and troubleshoot Feed Hub integration services, data feeds, and related middleware components. Manage and monitor AutoSys jobs, investigate failures, and coordinate recovery activities. Perform certificate lifecycle management, including renewal, installation, validation, and troubleshooting SSL/TLS-related issues. Participate in application deployment activities using CI/CD pipelines and DevOps tools such as Jenkins, Azure DevOps, UDeploy (UCD), UCV, and iDeploy. Collaborate with development teams to identify causes and implement permanent fixes for recurring incidents. Execute application releases and production changes while adhering to ITIL-based change management processes. Analyse production incidents, perform impact assessments, and ensure timely resolution within SLA requirements. Support platform stability, reliability, and operational readiness during maintenance activities and releases. Create and maintain operational documentation, support procedures, and knowledge base articles. Participate in on-call rotation for after-hours production support, incident management, and emergency change implementations. Work closely with infrastructure, security, database, and networking teams to resolve complex technical issues. Contribute to automation initiatives that improve operational efficiency and reduce manual intervention.
Required Technical Skills
Platform & Operating Systems Red Hat OpenShift Linux Administration (RHEL preferred) Shell Scripting (Bash) Application & Operations Support Production Application Support Incident Management Problem Management Change Management Root Cause Analysis (RCA) Service Availability Monitoring Scheduling & Integration AutoSys Job Scheduling FeedHub Support and Monitoring Batch Processing Support Security & Certificate Management SSL/TLS Certificate Management Certificate Installation and Renewal Security Compliance Support CI/CD & DevOps Tools Jenkins Azure DevOps UrbanCode Deploy (UCD) UrbanCode Velocity (UCV) iDeploy CI/CD Release Management
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field. 3+ years of experience in application production support or operations support roles. Hands-on experience supporting applications running on Red Hat OpenShift and Linux environments. Strong understanding of incidents, problems, and change management processes. Experience with enterprise scheduling tools such as AutoSys. Knowledge of SSL certificates and application security fundamentals. Experience supporting CI/CD deployment pipelines. Strong troubleshooting and analytical skills. Excellent communication and stakeholder management abilities.
Key Competencies
Production Support Excellence Critical Incident Management Change & Release Management Problem Solving and Root Cause Analysis Collaboration and Teamwork Customer Focus Operational Risk Awareness Ability to work effectively in an on-call support model
Not the right fit? Search for Operation Support Analyst jobs in Toronto, Ontario, Canada
About Kumaran Systems
Kumaran Systems is an IT Services Company with imprints in three countries. The past two decades has seen us provide our global clientele with high-end IT services that include migration support, system integration and infrastructure management solutions, providing one-stop-solution to all your IT demands.
Our expertise and in-depth knowledge of businesses help us cater to a variety of industries. Our team strives to know your industry better, by observing current trends and the way it works, to tailor-make our solutions to your needs.With over 20 years of customer orientation, over 2000 engagements across Telecom, Education and Banking & Financial services spread across the globe, Kumaran stands as a key advisor to some of the largest Fortune 500 companies in their business driven technology enablement drive. Kumaran System's Customer Orientation is driven by a global delivery business model giving its customers to choose between an Onshore-Offshore mix. The delivery models enable multilevel touch points between the client, partner networks and Kumaran thereby enabling business driven customer sensitivity and agility.
ENGAGE, EMERGE AND EXCEL
Involving ourselves in a purposeful action, using our abilities to its maximum, helps us feel positive about ourselves. Such positivity gives raise to positive thinking and positive ideas. Ideas evolve into vision and set our aim! Our aspirations engage us with the incentive of sweet success!
Every endeavor has its own pitfalls. Perseverance helps us emerge a successful entrepreneur after any deterrent. In our attempt to achieve our aim, we keep upgrading our knowledge and skill, to surface successful!
A genius mind does not work to excel, but excels in work! We challenge ourselves with every next step! We change every deterrent to a stepping stone to success.
We essentially, engage, emerge and excel!