Why SoftwareOne?

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The role

Join our team! We’re excited to learn more about you and explore how, by working together, we can build an exceptional team.

ServiceNow Architect
Model: Remote | Location: Canada

The ServiceNow Architect is a key member of the ServiceNow delivery team and is responsible for the overall platform design and for mapping client business requirements to system/technical requirements. This role is accountable for the architecture, design, implementation, and overall integrity of the ServiceNow platform within the organization.

Your main responsibilities will include:

• Lead the implementation of Discovery, Service Mapping, and Event Management, as well as serve as the primary technical resource for requirements related to all other processes on the ServiceNow platform.

• Responsible for the design, development, configuration, and implementation of the ServiceNow platform.

• Code and develop custom patterns, probes, and sensors for Discovery and Service Mapping.

• Conduct technical workshops with clients on ITOM areas: Event Management, Discovery, CMDB, Orchestration, Service Mapping, and Cloud Management.

• Build manual business service maps with relationships and dependencies.

• Write Orchestration/Integration Hub workflows.

• Provide mentorship, leadership, and project oversight for the ITOM practice.

• Be responsible for internal artifacts and deliverables, ensuring they meet solution requirements.

• Work directly with product owners, scrum masters, and client solution architects, including presenting design and development work to the broader project team.

• Collaborate closely with development teams; participate in and lead design and architecture reviews.

• Build integrations using infrastructure platform APIs via SOAP and/or REST APIs.

• Approve technical specifications, documents, architecture diagrams, documentation, and system manuals.

• Approve update set promotions to production.

• Participate in pre-sales activities related to the ITOM practice, including estimating and scoping projects.

What we need to see from you

What we expect from you:

• Bachelor’s or postgraduate degree in an IT-related field OR a minimum of 7 years of equivalent/relevant professional experience.
• 5+ years of experience as a lead developer/technical architect in ServiceNow consulting and ITOM.
• Experience with end-to-end implementations of Discovery, Event Management, and Service Mapping.
• Experience conducting assessments of Discovery, Event Management, and Service Mapping, with the ability to share best practices with clients.
• Experience with identification and reconciliation mechanisms.
• Understanding of Discovery scheduling and its potential network impacts.
• Experience creating Configuration Item (CI) blueprints.
• Experience configuring the CMDB Health Dashboard, performing CMDB remediation, including handling duplicate or obsolete items.
• Understanding of platform security and integration best practices.
• Advanced knowledge of import sets and transform maps, working with external data sources and data mapping in ServiceNow.
• Knowledge of the ServiceNow CMDB class hierarchy, including its relationship to Asset and Configuration Management.
• Experience with JavaScript, Angular, HTML/CSS, and Jelly.
• Foundational knowledge of the Common Services Data Model (CSDM).
• A positive promoter of workplace culture with a “can-do” attitude.
• Willingness to learn and grow.
• Availability to travel (up to 15%) and adapt to different office environments.

Preferred Qualifications:

• Experience with additional ServiceNow platform products (one or more among ITSM, ITBM, and/or ITAM).
• Preferred certifications: CMA, CTA, CIS-Discovery, CIS-Service Mapping, CIS-Event Management.

Behavioral Skills:

• Critical Thinking.
• Proactivity: Initiative and Foresight.
• Teamwork and Willingness to Seek Guidance.
• Independence.
• Execution ability and results orientation.
• Readiness: Speed and Efficiency.
• Interpersonal Communication with Clients.

Why should you join our team?

• A unique culture with lived corporate values that foster an appreciative and supportive work environment.
• Employee recognition programs.
• A variety of training and development opportunities.
• Work-life balance.
• Employee referral bonus program.
• Multicultural interaction.
• Contribution to society – employee-led initiatives.
• Corporate events.
• Access to the latest technologies for our clients and colleagues.
• …and much more!

At SoftwareOne, we are committed to providing an environment of mutual respect, where equal employment opportunities are available to all applicants and colleagues, regardless of race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic.

Job Function

Software & Cloud