Department: Compliance

Location: Remote

Description The Compliance Analyst role is a key role on our Compliance team. The Compliance Analyst is primarily responsible for processing payments and performing due diligence investigations, compliance support and administration - they are the first line of defense for processing payments in a compliant manner and protecting Rivalry against fraudulent transactions from fraudsters, abusers and avoiding a breach of Rivalry’s regulatory obligations.

PLEASE NOTE: For all LATAM applicants there is a requirement to cover graveyard/overnight night shifts. Your Responsibilities Payments Processing & Player account verification:

• Process customer payouts while following all of the relevant Compliance controls

• Documenting customer incoming issues for further investigation; solving directly or escalating issues to corresponding teams.

• Keeping customers informed about the status of any open cases, communicating to them about resolved cases.

• Assisting with payment processing controls and follow-ups.

• Anti Money Laundering/Combating Terrorist Funding review;

• Anti-Fraud reviews;

• Money In Money Out reviews;

• Assistance with payment accounts funding visibility (EDD)

Customer Verification & Fraud prevention

• Resolve tickets escalated by the customer support team
• Review user information for accounts that have been suspended by SumSub
• Performing KYC verification including manual intervention and high risk verification
• Assist the Senior KYC analysts and the Compliance Team as needed
• Conducting account player verification including source of funds checks, player risk assessment, etc
• Assist the Payments and Customer Support team as needed
• Communicate with customers in multiple languages about issues regarding their account verification in a manner that aligns with our Customer support standards.
• Escalating issues to the Compliance leadership when needed

Casino Compliance Overview

• Monitor and process daily alerts, distributed via internal communication channels, related to new game releases.
• Collaborate with game providers and internal teams to review casino games compliance.
• Accurately input and maintain detailed compliance records of casino content into the central content database.
• Conduct routine, scheduled compliance health checks (monthly, quarterly, and ad-hoc) on the live casino environment to identify and remediate any discrepancies.

Your Stats

• Fluent in English (we provide financial assistance to help with this if English is not your first language!)
• Fluency in a 2nd or 3rd language is an asset. Preferred languages include Brazilian Portuguese, Tagalog, Spanish, and French.
• Ability to keep your cool with customers in a friendly and open manner, even when things get spicy.
• A high level of attention to detail and ability to execute on new processes and procedures as they arise.
• Excellent written and verbal communication skills in English and any other fluent language you have.
• Comfort with ambiguity and the willingness to do what’s right even if it’s outside the box.
• Comfort with modern online communication tools and systems, including slack.
• Ability to work with a decentralized team, located all around the world.
• Access to a fast and reliable internet connection.

Our Stats

• We offer a competitive salary and total rewards package including stock options (we believe it's important for our people to own a piece of the company and share in our success).
• A chance to work in one of the most exciting and rapidly growing industries.
• Work with an extremely talented team who share a love for video games and esports on truly innovative projects; we’re not your typical online sports betting site.
• See your performance in real time, be part of a supportive team with a focus on training, coaching and continual improvement, and benefit from yearly salary reviews.
• Work from almost anywhere in the world.
• Paid Vacation and Holidays.
• Benefits plan in Canada, Benefits Stipend outside of Canada.
• Transparent, candid, effective, driven colleagues.
• Career and personal growth prioritized by management.
• Every Rivalry employee gets a monthly “hobby” stipend, which includes Video Games!