Supervisor, Employer Services
Top Benefits
About the role
Supervisor, Employer Services
Who We Are
At Disability Management Institute (DMI) , we deliver innovative, end-to-end disability and absence management solutions that transform how employers support their teams. Since 2002, our experienced team of dedicated professionals have combined deep expertise with genuine care to create partnerships that benefit employees, employers, and stakeholders alike.
Our culture thrives on connection, collaboration, and respect. Open communication, team bonding, and a spirit of appreciation create an environment where you feel supported, valued, and empowered to bring your authentic self to work every day.
The Opportunity
As Supervisor, Employer Services , you will lead the daily operations of the Employer Services team, ensuring exceptional service delivery and efficient workflow management. You will support team development, oversee performance, and serve as a key point of contact for internal stakeholders and clients, helping to drive continuous improvement and client satisfaction.
This role is preferably based in a hybrid arrangement out of our offices in Surrey, BC or Barrie, ON ; However, we remain open to remote candidates located elsewhere in Canada.
What You’ll Be Doing
- Oversee the daily operations of the Employer Services team, including workflow management, workload allocation, scheduling, vacation approvals, and monthly billing processes.
- Act as a communication bridge between team members and senior leadership, ensuring alignment and transparency across the department.
- Provide coaching, mentorship, and ongoing support to team members while setting development goals and supporting professional growth.
- Participate in the annual performance review process and address employee performance concerns in collaboration with the Manager.
- Monitor team performance, identify challenges, and provide timely feedback, mentorship, and disciplinary action when necessary.
- Identify quality assurance and risk management issues and escalate concerns to the appropriate leadership teams.
- Serve as the subject matter expert for departmental services and processes, including Advice to Pay and Requests for Accommodation, providing guidance to internal teams and external stakeholders.
- Analyze performance metrics, client feedback, and file reviews to assess team effectiveness and identify opportunities for improvement.
- Participate in recruitment efforts and coordinate onboarding and training for new employees and consultants.
- Act as an Account Manager for departmental clients by supporting onboarding, policy development, and maintaining client action plans.
- Collaborate with the Growth & Experience team on annual renewals and pricing activities.
- Represent the Employer Services team in client meetings, addressing questions or concerns and ensuring a high level of client satisfaction.
- Work cross-functionally with other departments to ensure consistent processes and resolve operational challenges that impact service delivery.
- Provide operational coverage and leadership support in the Manager’s absence.
What You Bring to the Team
- 5–7 years of progressive experience in disability management, including experience in claims adjudication and a strong understanding of disability policy language.
- Post-secondary education in human resources, psychology, social work, kinesiology, or a related discipline preferred.
- Previous leadership or supervisory experience is considered an asset.
- Strong client relationship management and stakeholder communication skills.
- Experience analyzing performance metrics and using insights to improve service delivery.
Critical Competencies
You will succeed in this role if you are:
-A Collaborative Leader – You build trust within your team and across departments while fostering open communication and strong working relationships. -A Strategic Problem Solver – You proactively identify operational challenges and implement practical solutions that improve processes and service delivery. -Client-Focused – You understand the importance of exceptional client service and ensure every interaction reflects professionalism, responsiveness, and care. -A Coach and Mentor – You are passionate about developing others, providing constructive feedback, and helping your team members grow in their careers.
Compensation
At the time of this posting, the estimated annual base salary for this position is $80,000–$95,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not encompass the comprehensive total rewards package that we proudly offer.
Why DMI is the Place for You
- Beyond salary, we offer generous paid time off including 3 weeks minimum vacation, plus 26 long weekends a year through our much-loved Happy Friday program to help you balance life and work on your terms.
- We provide flexible work options including remote and hybrid schedules, extended health and dental benefits, RRSP matching, and wellness support, including comprehensive mental health resources.
- You’ll also benefit from clear career paths, personalized learning opportunities, and leadership committed to investing in your development.
Belonging Starts Here
Diversity, inclusion, and belonging aren’t just programs at DMI; they are our foundation. We foster a safe, respectful, and inclusive workplace where everyone belongs and can thrive.
If you need accommodation during any stage of the hiring process, please let us know — we’re here to help.
If you’re ready to do meaningful work and grow your career with DMI, we’d love to hear from you. Click Apply to submit your application.
About Disability Management Institute
Since 2002, Disability Management Institute has been providing comprehensive claims management and claims review services to clients throughout Canada in both the public and private sector and to national insurance companies.
No matter your location, industry, or needs, DMI has the experience and dedication you need. We provide immediate and professional service and help you manage claims to get back to a healthy, productive workplace as quickly and efficiently as possible. By handling disability claims from start to finish, 91% of our direct clients have received savings that exceeded the cost of our services.
Our specialties:
- Stay At Work Services
- Claim Review Services for Self-Insured Plans
- Early Intervention Programs
- WCB Claims Management Services
- Adjudication on Disability and Specialty Group Insurance Claims
- Rehabilitation and Assessment Services
Call our Sales Team at 1-866-963-9995 to discover how you can save on our services too or visit: https://www.disabilityinstitute.com/ for more information.
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Supervisor, Employer Services
Top Benefits
About the role
Supervisor, Employer Services
Who We Are
At Disability Management Institute (DMI) , we deliver innovative, end-to-end disability and absence management solutions that transform how employers support their teams. Since 2002, our experienced team of dedicated professionals have combined deep expertise with genuine care to create partnerships that benefit employees, employers, and stakeholders alike.
Our culture thrives on connection, collaboration, and respect. Open communication, team bonding, and a spirit of appreciation create an environment where you feel supported, valued, and empowered to bring your authentic self to work every day.
The Opportunity
As Supervisor, Employer Services , you will lead the daily operations of the Employer Services team, ensuring exceptional service delivery and efficient workflow management. You will support team development, oversee performance, and serve as a key point of contact for internal stakeholders and clients, helping to drive continuous improvement and client satisfaction.
This role is preferably based in a hybrid arrangement out of our offices in Surrey, BC or Barrie, ON ; However, we remain open to remote candidates located elsewhere in Canada.
What You’ll Be Doing
- Oversee the daily operations of the Employer Services team, including workflow management, workload allocation, scheduling, vacation approvals, and monthly billing processes.
- Act as a communication bridge between team members and senior leadership, ensuring alignment and transparency across the department.
- Provide coaching, mentorship, and ongoing support to team members while setting development goals and supporting professional growth.
- Participate in the annual performance review process and address employee performance concerns in collaboration with the Manager.
- Monitor team performance, identify challenges, and provide timely feedback, mentorship, and disciplinary action when necessary.
- Identify quality assurance and risk management issues and escalate concerns to the appropriate leadership teams.
- Serve as the subject matter expert for departmental services and processes, including Advice to Pay and Requests for Accommodation, providing guidance to internal teams and external stakeholders.
- Analyze performance metrics, client feedback, and file reviews to assess team effectiveness and identify opportunities for improvement.
- Participate in recruitment efforts and coordinate onboarding and training for new employees and consultants.
- Act as an Account Manager for departmental clients by supporting onboarding, policy development, and maintaining client action plans.
- Collaborate with the Growth & Experience team on annual renewals and pricing activities.
- Represent the Employer Services team in client meetings, addressing questions or concerns and ensuring a high level of client satisfaction.
- Work cross-functionally with other departments to ensure consistent processes and resolve operational challenges that impact service delivery.
- Provide operational coverage and leadership support in the Manager’s absence.
What You Bring to the Team
- 5–7 years of progressive experience in disability management, including experience in claims adjudication and a strong understanding of disability policy language.
- Post-secondary education in human resources, psychology, social work, kinesiology, or a related discipline preferred.
- Previous leadership or supervisory experience is considered an asset.
- Strong client relationship management and stakeholder communication skills.
- Experience analyzing performance metrics and using insights to improve service delivery.
Critical Competencies
You will succeed in this role if you are:
-A Collaborative Leader – You build trust within your team and across departments while fostering open communication and strong working relationships. -A Strategic Problem Solver – You proactively identify operational challenges and implement practical solutions that improve processes and service delivery. -Client-Focused – You understand the importance of exceptional client service and ensure every interaction reflects professionalism, responsiveness, and care. -A Coach and Mentor – You are passionate about developing others, providing constructive feedback, and helping your team members grow in their careers.
Compensation
At the time of this posting, the estimated annual base salary for this position is $80,000–$95,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not encompass the comprehensive total rewards package that we proudly offer.
Why DMI is the Place for You
- Beyond salary, we offer generous paid time off including 3 weeks minimum vacation, plus 26 long weekends a year through our much-loved Happy Friday program to help you balance life and work on your terms.
- We provide flexible work options including remote and hybrid schedules, extended health and dental benefits, RRSP matching, and wellness support, including comprehensive mental health resources.
- You’ll also benefit from clear career paths, personalized learning opportunities, and leadership committed to investing in your development.
Belonging Starts Here
Diversity, inclusion, and belonging aren’t just programs at DMI; they are our foundation. We foster a safe, respectful, and inclusive workplace where everyone belongs and can thrive.
If you need accommodation during any stage of the hiring process, please let us know — we’re here to help.
If you’re ready to do meaningful work and grow your career with DMI, we’d love to hear from you. Click Apply to submit your application.
About Disability Management Institute
Since 2002, Disability Management Institute has been providing comprehensive claims management and claims review services to clients throughout Canada in both the public and private sector and to national insurance companies.
No matter your location, industry, or needs, DMI has the experience and dedication you need. We provide immediate and professional service and help you manage claims to get back to a healthy, productive workplace as quickly and efficiently as possible. By handling disability claims from start to finish, 91% of our direct clients have received savings that exceeded the cost of our services.
Our specialties:
- Stay At Work Services
- Claim Review Services for Self-Insured Plans
- Early Intervention Programs
- WCB Claims Management Services
- Adjudication on Disability and Specialty Group Insurance Claims
- Rehabilitation and Assessment Services
Call our Sales Team at 1-866-963-9995 to discover how you can save on our services too or visit: https://www.disabilityinstitute.com/ for more information.