HubSpot Revenue Operations Specialist

Transform how Vancouver’s premier security company delivers excellence

For 29 years, we’ve protected Vancouver’s most discerning homeowners with custom residential security solutions that go far beyond traditional services. Now, as we scale our innovative approach, we need a HubSpot Revenue Operations Specialist to take full ownership of our HubSpot Enterprise ecosystem and transform how we deliver operational excellence across every client touchpoint.

This is a hands-on, strategic operations role. You’ll partner with leadership on revenue strategy, then dive into HubSpot to build ticketing pipelines, service workflows, and executive dashboards. Your work will directly improve how our Operations Centre, Service Technicians, and Sales team serve Vancouver’s most discerning homeowners.

What makes this role unique

First ever dedicated RevOps hire - you will shape the role and how it functions from day one

Sophisticated HubSpot environment - enterprise instance with custom objects managing actual service delivery

Critical and hyper local impact role - your work directly shapes how we protect Vancouver families and deliver peace of mind at scale

Innovation focus - join a 29-year company that continuously pushes industry boundaries

Your mission

Maximize our HubSpot Enterprise investment by identifying gaps, building solutions, and ensuring perfect data flows across all revenue operations. You’ll audit existing processes, build new workflows and ticketing systems, train internal teams, and execute implementations that transform how we deliver security services. Integration with external data sources through Zapier and API collaboration will expand operational capabilities.

Key responsibilities:

• Audit and optimize revenue and service processes across the full client lifecycle

• Build and maintain HubSpot workflows, custom objects, ticketing pipelines, and reporting structures

• Create and manage service delivery playbooks and knowledge base frameworks

• Develop executive dashboards and KPI tracking for leadership decision-making

• Train Sales and Service teams on HubSpot features and process improvements

• Collaborate with technical teams on data integrations and external system connections

• Identify process gaps and implement scalable solutions that grow with the business

• Identify opportunities to implement AI-driven automation across revenue process

• Partner with service delivery teams to ensure seamless operational data flow

• Create comprehensive documentation for all HubSpot optimizations and workflows

What we’re looking for

Essential qualifications:

• 3-5+ years of revenue operations, sales operations, or HubSpot administration experience

• Advanced HubSpot Enterprise expertise (certifications preferred, custom objects experience required)

• Strong analytical mindset with proven ability building executive-level reporting and dashboards

• Experience with Zapier integrations and comfort collaborating on API/data flows with technical teams

• Proven track record optimizing complex service delivery and client lifecycle processes

• Project management skills with ability to drive cross-functional process improvements

Technical expectations:

• Hands-on HubSpot configuration and workflow building (coding experience not required)

• Data integration experience through Zapier or similar platforms

• Comfortable training teams and creating process documentation

Ideal background:

• Previous experience with custom/luxury service industries or complex service delivery operations

• Understanding of high-touch client lifecycle management and service excellence

• Experience implementing HubSpot custom objects and advanced workflows for service businesses

• Background in process optimization and change management across multiple departments

Why you’ll thrive here

Immediate impact - your optimizations directly improve client experience and company efficiency

Executive partnership - work directly with leadership on strategic initiatives

Innovation environment - established company culture with startup-level innovation appetite

Professional development - budget for certifications, training, and industry conferences

Hybrid flexibility - Vancouver-based preferred with remote options for the right fit

Market leadership - optimize operations for Vancouver’s leading residential security innovator

Compensation & benefits

Salary: $110,000 - $125,000 based on experience

Professional development budget for certifications and training

Comprehensive benefits package including extended health and dental

Flexible work arrangement with Vancouver Westside office

Ready to optimize excellence?

Join a company where your revenue operations expertise protects what matters most to Vancouver families. Send your resume and a brief note about your most impactful HubSpot optimization project.

Location: Vancouver, BC preferred | Remote considered for exceptional Canadian candidates | Open to international talent for the right fit

Employment type: Full-time, Permanent

Start date: Flexible for the right candidate