If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. The City offers unique, diverse jobs and a variety of work locations. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As a Customer Service Representative, you will be responsible for providing excellent customer service to your clients and manage a range of transactions, while working in a fast-paced environment. Primary duties include:

• Customer Focus: Respond to customer inquiries, requests and complaints regarding recreation services both in person and over the telephone.
• Conduct facility tours for new and potential customers.
• Technical Knowledge and Skills: Accept various payment methods for admissions, program registrations, pass sales, bookings and rentals for the leisure centre using our software system.
• Process financial transactions, prepare bank deposits and complete cash reconciliation.
• Safety and Facility Work: Perform lifting and carrying demands for tasks such as setting up and taking down tables and chairs, storage of equipment for public use, parties, bookings and programs.
• Clean program rooms as required.
• Provide basic first aid as required and support emergency response.
• Monitor recreation services activity areas to ensure rules and regulations are followed and a safe environment is maintained.

Qualifications

• A High School diploma or equivalency (e.g. GED).
• At least 1 year of experience in a fast-paced customer service environment.
• Current Intermediate First Aid certification (equivalent to Standard First Aid, Cardiopulmonary Resuscitation (CPR) level "C", and Automated External Defibrillator (AED)) is required.
• Experience in cash handling is required.
• Workplace Hazardous Materials Information System (WHMIS) Training would be considered an asset.
• Possess excellent customer service skills which demonstrate tact and courtesy when dealing with the public.
• You have effective communication skills and well-developed decision-making skills.
• You are a proven team player and have the ability to work independently.

Pre-employment Requirements

• A security clearance will be conducted.
• Successful applicants must provide proof of qualifications.

Union: CUPE Local 38

Business Unit: Recreation and Social Programs

Position Type: 14 Temporary Part-Time (up to 15 months)

Location: Various

Compensation: Pay Grade 5 $31.27 - 41.80 per hour

Days of Work: Daytime, evening and weekend shifts.

Hours of work: up to 19-hours work week.

Audience: Internal/External

Apply By: September 24, 2025

Job ID #: 312603