Position Summary:

This position is responsible to provide detailed clerical work of an analytical and customer service nature and to ensure accurate and timely processing of client’s data.

Primary Accountabilities:

Major Responsibilities/Essential Functions:

• Perform detailed, routine clerical work of an analytical and customer service nature to ensure accurate, timely processing of client’s data
• Build relationships with B2B clients and cross collaboration with other departments supporting Fulfillment programs
• Handling inbound and outbound client requests and inquiries via phone and email
• Resolving Client Issues
• Prepare Setup Sheets for all rebate/contest promotions and send to applicable contacts
• Revise all documents & email templates to be used for the annual contest and send to client for approval
• Request translations for documents
• Monitor FS Programs on Hold, reach out to client to resolve
• Prize Dollars Management
• Obtain PO Box / Project Numbers for FS Programs
• Assist clients with access to Promo Trak site and password resets
• Implement and maintain standard operating procedures.
• Coordinate with other departments as required.
• Perform other tasks as assigned

Minimum Requirements:

• High School or College diploma or equivalent
• Excellent time management skills and ability to problem solve
• Intermediate level proficiency using computer systems (G suite, Excel, and Word)
• Excellent communication skills (Verbal and written)
• Positive, energetic person with experience working in the Customer Service or administration industry would be an asset
• Comfortable working in a group environment and independently under deadline pressure
• Exceptional organizational and analytical skills to ensure timely completion of all projects
• Professionally handles difficult situations in a manner that maintains good business relations
• Perform detailed alpha/numeric data entry rapidly and accurately. Minimum 40 WPM.

Individual Competencies:

• Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually-beneficial partnerships, leverage information and achieve results.
• Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.
• Integrity: Gains the trust of others by taking responsibility for own actions and telling the truth.
• Self-Awareness: Possesses an honest understanding of own values, desires, thought patterns, motivations, goals and ambitions, emotional responses, strengths and weaknesses, and effect on others.
• Adaptable: Responds to change with a willingness to learn new ways to accomplish work objectives with a positive attitudes.
• Accountability: Sets clear goals, objectives, expectations, and responsibilities and monitors the process, progress and results to hold self and others accountable for measurable actions and results.
• Business Acumen: Understands and is aware of how to think about and successfully make the right decisions through utilization of industry-specific knowledge and skills and strategic thinking tools and skills.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is:

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
• Occasionally required to stand, kneel or stoop, and lift and/or move up to 5 pounds.
• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

Safety:

• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually-beneficial partnerships, leverage information and achieve results.
• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
• Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.

At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.

Eligible associates have access to:

-Medical, Dental, and Vision insurance -Basic and Supplemental Life Insurance options -401(k) retirement plans with company match -Health Spending Accounts (HSA/FSA)

We also offer:

-Flexible time off and 11 paid holidays -Family-building benefits, including Maternity, Adoption, and Parental Leave -Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning -Wellness and Mental Health counseling services -Concierge and work/life support resources -Adoption Assistance Reimbursement -Perks and discount programs

Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.

We are an Equal Opportunity Employer, including disability/vets.

**Recruitment Fraud Notice:**Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our

full notice

.

This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.