Attendance Support and Abilities Consultant
About the role
Position Summary Quinte Health is looking for an Attendance Support and Abilities Consultant to work in our Occupational Health & Safety department. This person will support the portfolio in its mandate to provide occupational health and safety services, attendance support and abilities services and healthy workplace programming services for all staff, physicians and volunteers.
Required
- Undergraduate degree in a health related field required
- Certified Disability Management Professional (CDMP) specialist required or willing to obtain
- National Institute of Disability Management and Research (NIDMAR) or equivalent membership in good standing preferred
- Regulated health professional association (e.g. Nursing, Kinesiology, Physiotherapy) membership in good standing required
- Minimum of 5 years of Short Term Disability experience preferred
- Experience in a healthcare unionized environment preferred
- Excellent knowledge of MS Office (e.g. Outlook, Word, Excel, PowerPoint, etc.) and Parklane software required
Duties
- Provide support, guidance and timely information relating to the attendance support and abilities program to all applicable stakeholders
- Administration and delivery of attendance support and abilities program including information gathering, adjudication of short term disability cases, timely communication, efficient file management, and flexibility in decision making
- Responsible for administering all Short Term Disability (STD) claims
- Refer cases for LTD benefit consideration and coordinate/assist with occupational and non occupational return to work cases, WSIB case management, and related communication
- Assesses functional abilities in conjunction with applicable treating healthcare practitioner(s), employee, manager, Occupational Health & Safety and Human Resources as applicable
- Plan, develop and facilitate return to work programs and processes
- Utilizes the existing claims documentation system (Parklane) to track claims management activities, identify required follow up and communication and generate statistical information to assist in identifying trends and support opportunities
- Assist in the development and delivery of education for managers, employees and any other identified stakeholders
- Work in conjunction with identified stakeholders (e.g. managers, HR) on attendance support program matters
- Provide feedback regarding case workload, process efficiency and customer service
- Decide on STD/LTD/WSIB case actions in collaboration with identified stakeholders including employees, managers, other Occupational Health and Safety team members, HR, unions, insurers and any other applicable stakeholder
- Escalate complex or contentious cases to Occupational Health Nurse Lead or Manager
- Recommendations and review of third party independent medical assessment services and reporting processes
- Gives input to Manager on program quality improvements based on gap analysis and trending information
- Other duties as assigned
At Quinte Health, our four hospitals unite under the core values of Imagine It’s You, Value Everyone, We All Make a Difference , and Stronger Together . We work as one team to enhance lives, improve access to high-quality care, and build healthier communities—right where people need it most.
Quinte Health’s four hospitals are the heart of our communities, delivering exceptional care close to home. As one unified team, we’re passionate about improving lives and expanding access to high-quality healthcare. Our staff, physicians, and volunteers don’t just work here—we live, grow, and thrive here. If you’re compassionate and driven, we have exciting opportunities across our hospitals. Join us and make a real impact!
Physical Demands Analysis Strength
- Required Rarely – lifting average 5-10 pounds’ maximum 15 pounds, carrying, pushing/pulling.
Mobility
- Required Often – prolonged sitting, and
- Required Occasionally – standing and walking on hard surfaces, bending/stooping.
Dexterity
- Required Often – prolonged fine finger movements,
- Required Frequently – gripping/grasping, eye/hand coordination, and
- Required Briefly – reaching with both hands.
Equal Opportunity We thank all interested candidates for their response, however, only those chosen for an interview will be contacted. Quinte Health is an equal opportunity employer committed to meeting needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code. Our Recruitment process follows the Accessibility for Ontarians with Disabilities Act in order to provide a fair and equitable process for all candidates. Applicants requiring accommodation through the recruitment/interview process are encouraged to contact the Human Resources Department at 613-969-7400 x2577 or
About Quinte Health
Quinte Health provides a wide range of high quality health care services to 160,000 people living in the 7000 square kilometre region of Prince Edward and Hastings Counties and the southeast portion of Northumberland County.
Care is provided through four hospitals - Belleville General Hospital, North Hastings Hospital, Prince Edward County Memorial Hospital and Trenton Memorial Hospital - and includes four emergency departments, operating rooms at three sites, a rehabilitation day hospital, children's treatment centre, ambulatory care clinics, community mental health programs and a range of diagnostic services. There are inpatient beds for acute medical patients, intensive care, obstetrics, paediatrics, mental health, complex continuing care, rehabilitation and surgery.
Our 1700 staff members, along with 364 professional staff with privileges including doctors, nurse practitioners and mid-wives, provide primary and secondary patient care. Through partnership and innovation, the teams at the four hospitals of Quinte Health provide exceptional health care services to the residents of the area, close to home.
Our vision over the next five years is to foster healthier, more connected people and communities. We will achieve this by working even more closely between our teams, hospitals and partners to provide care as close to home as possible and to help build a stronger health care system for the future. The pandemic has reinforced the value of teamwork and collaboration, and that we are indeed stronger together. Many of the challenges facing hospitals today can only be solved in true partnership.
Our Values: Imagine it's you, Value everyone, Stronger Together, and We all make a difference.
Attendance Support and Abilities Consultant
About the role
Position Summary Quinte Health is looking for an Attendance Support and Abilities Consultant to work in our Occupational Health & Safety department. This person will support the portfolio in its mandate to provide occupational health and safety services, attendance support and abilities services and healthy workplace programming services for all staff, physicians and volunteers.
Required
- Undergraduate degree in a health related field required
- Certified Disability Management Professional (CDMP) specialist required or willing to obtain
- National Institute of Disability Management and Research (NIDMAR) or equivalent membership in good standing preferred
- Regulated health professional association (e.g. Nursing, Kinesiology, Physiotherapy) membership in good standing required
- Minimum of 5 years of Short Term Disability experience preferred
- Experience in a healthcare unionized environment preferred
- Excellent knowledge of MS Office (e.g. Outlook, Word, Excel, PowerPoint, etc.) and Parklane software required
Duties
- Provide support, guidance and timely information relating to the attendance support and abilities program to all applicable stakeholders
- Administration and delivery of attendance support and abilities program including information gathering, adjudication of short term disability cases, timely communication, efficient file management, and flexibility in decision making
- Responsible for administering all Short Term Disability (STD) claims
- Refer cases for LTD benefit consideration and coordinate/assist with occupational and non occupational return to work cases, WSIB case management, and related communication
- Assesses functional abilities in conjunction with applicable treating healthcare practitioner(s), employee, manager, Occupational Health & Safety and Human Resources as applicable
- Plan, develop and facilitate return to work programs and processes
- Utilizes the existing claims documentation system (Parklane) to track claims management activities, identify required follow up and communication and generate statistical information to assist in identifying trends and support opportunities
- Assist in the development and delivery of education for managers, employees and any other identified stakeholders
- Work in conjunction with identified stakeholders (e.g. managers, HR) on attendance support program matters
- Provide feedback regarding case workload, process efficiency and customer service
- Decide on STD/LTD/WSIB case actions in collaboration with identified stakeholders including employees, managers, other Occupational Health and Safety team members, HR, unions, insurers and any other applicable stakeholder
- Escalate complex or contentious cases to Occupational Health Nurse Lead or Manager
- Recommendations and review of third party independent medical assessment services and reporting processes
- Gives input to Manager on program quality improvements based on gap analysis and trending information
- Other duties as assigned
At Quinte Health, our four hospitals unite under the core values of Imagine It’s You, Value Everyone, We All Make a Difference , and Stronger Together . We work as one team to enhance lives, improve access to high-quality care, and build healthier communities—right where people need it most.
Quinte Health’s four hospitals are the heart of our communities, delivering exceptional care close to home. As one unified team, we’re passionate about improving lives and expanding access to high-quality healthcare. Our staff, physicians, and volunteers don’t just work here—we live, grow, and thrive here. If you’re compassionate and driven, we have exciting opportunities across our hospitals. Join us and make a real impact!
Physical Demands Analysis Strength
- Required Rarely – lifting average 5-10 pounds’ maximum 15 pounds, carrying, pushing/pulling.
Mobility
- Required Often – prolonged sitting, and
- Required Occasionally – standing and walking on hard surfaces, bending/stooping.
Dexterity
- Required Often – prolonged fine finger movements,
- Required Frequently – gripping/grasping, eye/hand coordination, and
- Required Briefly – reaching with both hands.
Equal Opportunity We thank all interested candidates for their response, however, only those chosen for an interview will be contacted. Quinte Health is an equal opportunity employer committed to meeting needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code. Our Recruitment process follows the Accessibility for Ontarians with Disabilities Act in order to provide a fair and equitable process for all candidates. Applicants requiring accommodation through the recruitment/interview process are encouraged to contact the Human Resources Department at 613-969-7400 x2577 or
About Quinte Health
Quinte Health provides a wide range of high quality health care services to 160,000 people living in the 7000 square kilometre region of Prince Edward and Hastings Counties and the southeast portion of Northumberland County.
Care is provided through four hospitals - Belleville General Hospital, North Hastings Hospital, Prince Edward County Memorial Hospital and Trenton Memorial Hospital - and includes four emergency departments, operating rooms at three sites, a rehabilitation day hospital, children's treatment centre, ambulatory care clinics, community mental health programs and a range of diagnostic services. There are inpatient beds for acute medical patients, intensive care, obstetrics, paediatrics, mental health, complex continuing care, rehabilitation and surgery.
Our 1700 staff members, along with 364 professional staff with privileges including doctors, nurse practitioners and mid-wives, provide primary and secondary patient care. Through partnership and innovation, the teams at the four hospitals of Quinte Health provide exceptional health care services to the residents of the area, close to home.
Our vision over the next five years is to foster healthier, more connected people and communities. We will achieve this by working even more closely between our teams, hospitals and partners to provide care as close to home as possible and to help build a stronger health care system for the future. The pandemic has reinforced the value of teamwork and collaboration, and that we are indeed stronger together. Many of the challenges facing hospitals today can only be solved in true partnership.
Our Values: Imagine it's you, Value everyone, Stronger Together, and We all make a difference.