Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values: Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

We have everything we need to inspire our customers. Except you. Reporting to the Parts & Service Supervisor, you will manage service orders, coordinate technician schedules, and oversee parts ordering and customer invoicing for both customer-owned and company-stock appliances. You will also ensure clear communication with suppliers, customers, and internal teams, while striving to maintain operational efficiency and support the overall goals of the service department.

Compensation: $23.10 per hour

As a Parts & Service Administrator, you will

• Create and manage work orders for service repairs, updating and tracking them with various statuses.
• Collect and post invoices to various customers.
• Submit warranty claims and post payments from manufacturers and customers.
• Manage the Damage Allowance hotline and provide allowances to customers.
• Access customer requests and order parts as required.
• Follow up with suppliers on parts orders and update customers accordingly.
• Schedule in-house technicians for repairs and shop work.
• Calculate technician metrics and KPIs.
• Submit claims for parking and technician reimbursements.
• Communicate with builder sites via email or phone.
• Book and arrange courier shipments.
• Manage and maintain the ticketing queue.
• Maintain a clutter-free workspace.
• Perform additional duties as assigned

To be successful in this role, you should have

• Administrative and Customer Service experience.
• Parts ordering is an assert.
• Scheduling & coordination.
• Excellent computer skills, including working knowledge of Microsoft Office Suite.
• Fast and accurate data entry skills.
• Experience using Syspro and Zendesk is an asset.
• Excellent verbal and written communication skills.
• Adaptability, able to work in a dynamic and fast-paced environment.
• Solution oriented mindset.
• Good judgment and decision-making skills, using data and an understanding of business objectives

Work Environment

• Office at the Annacis Island Distribution Centre
• Tight-knit team
• No Travel is required
• Schedule : Full-time Permanent 40 hour per week
• Monday to Friday (with flexibility to work on Saturdays, when needed)

Why join Trail

• Extended Health Benefits
• Merit Performance
• PPE Allowance
• Generous employee discounts
• Career Development Programs
• Employee Recognition Program
• Company events
• Paid Volunteer
• Fun and dynamic work environment where your strengths and personality shine

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.