Hospitality and Services Manager

Location: Moutcha Bay Resort

Start Date: Mid-March

End Date: Mid-October

Where Work Meets the Wild West Coast

At Nootka Marine Adventures, we take pride in providing exceptional service and unforgettable experiences for our guests. We operate three premier resorts on Vancouver Island’s rugged west coast: Moutcha Bay Resort, Nootka Sound Resort, and Newton Cove Resort

We are dedicated to preserving the timeless art of sport fishing while nurturing the next generation of anglers. Our mission is to provide an unparalleled luxury fishing experience that not only immerses our guests in the natural beauty of our surroundings but also instills a deep appreciation for fishing and the environment.

About the Role

The Hospitality and Services Manager oversees all guest-facing service departments including lodging, guest services, housekeeping, front-of-house restaurant service, and employee housing at Moutcha Bay Resort. The role ensures exceptional guest experiences, leads frontline supervisors, maintains high standards of service and safety, and supports smooth daily operations.

Key Responsibilities

• Ensure all guest-facing departments deliver consistent, high-quality service aligned with resort standards.
• Oversee daily operations across guest services, housekeeping, FOH dining, and employee housing.
• Address escalated guest concerns and maintain strong on-floor presence to identify needs and service opportunities.
• Lead, mentor, and support supervisors and frontline staff; facilitate onboarding, training, and performance management.
• Manage departmental scheduling, staffing, inventory, and supply procurement.
• Support financial management through budgeting, payroll accuracy, cost control, and inventory tracking.
• Conduct routine audits of guest rooms, staff housing, and public areas for cleanliness, safety, and readiness.
• Ensure compliance with safety, food safety, OH&S, and resort policies; support emergency preparedness and incident response.
• Collaborate with the Executive Chef, Staff Chef, and other managers to align guest experience with operational needs.
• Maintain strong administrative oversight, including SOP updates, communication materials, reporting, and use of Maestro.

Qualifications

Required

• 3–5 years of experience in hospitality, lodging, or guest service leadership
• Supervisory experience with housekeeping, guest services, or food and beverage teams
• Strong communication, organizational, leadership, and customer service skills
• Ability to work in a fast-paced, guest focused environment with fluctuating demands
• Proficient with scheduling, payroll systems, and administrative workflows
• Proficiency in Microsoft Office and resort management software (Maestro preferred)

Preferred

• Experience managing remote fishing or wilderness lodges
• Knowledge of west coast saltwater fishing operations

What We Expect From You

Every employee plays a key role in creating a professional, welcoming, and solution-focused environment for our guests. Working with us is an opportunity to be part of a respectful, hard-working, and supportive community in one of the most stunning locations and renowned fishing grounds in British Columbia.

We believe in teamwork, so you may occasionally be asked to support another resort or department, giving you the opportunity to grow, share your strengths, and contribute to our collective success.

We are seeking individuals who:

• Work well with others. You value teamwork and contribute to a positive, respectful workplace.
• Follow direction and take initiative. You can listen, learn, and deliver your best every day.
• Solve problems calmly and effectively. You focus on finding solutions.
• Show professionalism and pride. You arrive fit for duty, on time, and ready to represent Nootka Marine Adventures with integrity.

If you enjoy connecting with people, learning new skills, and being part of a team that feels like family, you’ll thrive here!

What You Can Expect From Us

• Comfortable staff accommodation and meals during the operating season.
• A positive, safe, and respectful work environment where teamwork and communication come first.
• Opportunities for personal and professional growth with supportive leaders and mentors.
• Access to authentic west coast adventures, from fishing and kayaking to exploring breathtaking wilderness.
• A supportive and collaborative work culture rooted in respect, professionalism, and fun.

Apply today!

We welcome all qualified applicants as we are an equal opportunity employer who celebrates diversity and strives to create an inclusive environment for all employees.