Highlights of the job

 

Are you passionate about supporting employee well-being and making a meaningful impact in the workplace?

 

EPCOR’s Benefits, Abilities & Wellness team is

hiring

one

(1)

Advisor, Abilities & Wellness

[Full Time, Permanent]

position working out of Edmonton, AB.

 

This is a specialized role ideal for professionals with direct

and demonstrable

experience in disability case

management,

leave administration,

and

wellness program delivery

coupled with

an understanding of

disability

management frameworks

within regulated or complex environments.

 

As an

Abilities & Wellness

Advisor,

y

ou

are

primarily responsible for

a

dministering employee leaves of

absence

(maternity/parental/compassionate) and

administering

l

ow

-complexity

personal illness or injury

cases

.

You’ll provide thoughtful advice, support, and solutions to employees and leaders, ensuring a smooth and supportive experience during times of leave or transition.

Additionally,

you’ll support the Abilities Management and Benefits teams by delivering a wide range of administrative and advisory services related to employee leaves,

benefits, savings plans

, and wellness programs across EPCOR Canada.

 

This opportunity is

open to internal

and external

candidates

. Current EPCOR employees, please apply using your “

@epcor.com

” email address.

This position is eligible for EPCOR’s

 

Where We Work

 

hybrid program, based on business needs and eligibility.

 

What you’d be responsible for

 

Reporting to the

Senior Manager, Benefits, Abilities & Wellness

, you will

have the following key accountabilities

(but are not limited to these):

 

Leave

Administration:

• Administering and coordinating employee leaves of absence in alignment with eligibility criteria and contractual terms.

• Reviewing, analyzing, and investigating claims from various sources to determine adjudication and intervention actions.

• Determining adjudication, assessment and intervention actions affecting leaves claims management & top-up payments.

• Interpret

  ing

  and apply

  ing

  contract wording, medical documentation, policies, procedures, and statutory requirements.

• Coordinat

  ing

  time coding and leave implications with Payroll, Benefits, Pension, and Abilities Management.

 

Disability

Case

Management

&

Accommodations

:

• Managing

  and overseeing

  low-complexity

  personal illness / injury

  cases and subrogation files.

• Educating and advising managers and employees on disability-related processes and expectations, while delivering timely, service-oriented communication and developing supporting materials to reflect evolving practices.

• Maintaining

  employee

  case files,

  filing medical reports,

  ensuring accurate documentation

  and secure storage

  to support the Abilities Management team

  .

• Advising on and coordinating return-to-work, stay-at-work, and accommodation programs

  including those related to long-term disability and drug & alcohol cases

  while ensuring

  process

  clarity, compliance and

  accurate documentation.

• Uploading and managing invoices

  .

 

Wellness Program

& Advisory Services

:

• Participating in projects and initiatives, including scheduling training

  and

  seminars for

  mental health and wellness initiatives

  .

• F

  acilitating debrief conversations with various work groups

  following wellness-related events or interventions.

• Respond

  ing

  to inquiries from managers and employees via shared inboxes.

• Administer

  ing

  and educat

  ing employees

  on

  Employee & Family Assistance Program (

  EFAP

  )

  ,

  W

  ellness, and

  H

  ealth prevention programs.

• Applying

  subject matter expert

  ise

  for EPCOR’s attendance management system (

  Absence Connect

  ),

  while

  collaborating with

  information Technology (

  IT

  )

  and Payroll to troubleshoot and

  update as needed.

• Addressing inquiries and providing research-based recommendations to enhance administrative practices.

• Collaborat

  ing

  on process improvements and ensure compliance with policies and regulations

  that affect

  Abilit

  ies

  Management and Wellness.

 

Administrative

&

Proces

s Support

:

• Coordinating logistics and internal workflows related to in-house STD case management

  such as

  processing medical bills

  and compiling invoices for the Accounts Payable team

  .

• Reconciling time cards and benefits-related payments to ensure payroll and timekeeping accuracy, while auditing absence data to support metrics, benchmarking, and budget planning

• Receiv

  ing, compiling

  and complet

  ing

  legal/file requests within required timelines.

• Coordinating team meetings

  and

  logistics a

  s well as

  capturing

  meeting discussions,

  key decisions and action items

  .

• Maintain

  ing

  p

  rocess maps and documentation standards

  for Abilities and Wellness.

• Run

  ning reconciliation

  reports and maintain

  ing

  evaluation processes using

  d

  isability

  m

  anagement tools

  to create claims, identify timecard discrepancies, upload documents with appropriate naming convention

  .

• Managing transactional requirements such as buy-back options and applying strong administrative and interpersonal skills to support these processes.

• Crosstrain

  with the benefits team to learn and back-up the savings plan and

  annual re-enrollment processes.

 

What’s required to be successful

 

The successful candidate

will possess

the following

q

ualifications, experience and behaviours:

 

Qualifications & Experience:

• P

  ost-secondary degree

  in Human Resources, Human or Health Services (or related discipline) is required

  .

• 2+ years of experience

  in Disability Management, Health Services, or Human Resources is required, with demonstrated exposure to leave administration, disability case management, and wellness program support.

• Solid understanding of

  disability management frameworks, HR programs, and employee wellness initiatives

  is required.

• Familiarity with

  psychologically safe workplace standards

  and recent occupational health changes.

• Proficiency with

  HR systems and tools

  (e.g., AbsenceConnect, timecard systems)

  , Microsoft Office Suite and SharePoint

 

Behaviours

:

• T

  rusted

  A

  dvisor

  mindset

  with a proactive approach to supporting leaders and employees

  .

• Well-developed

  consultation, coaching and education delivery

  skills.

• Ability to

  manage multiple and competing priorities

  with a

  high degree of discretion or confidentiality.

• Strong

  communication (verbal and written), organization, time management and problem-solving

  skills

• Agile learner

  with a commitment to continuous development.

 

Other important facts about this job

 

Jurisdiction

: PROF

Hours of work

: 80 hours biweekly

 

Learn more about

Working at EPCOR

!

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Please note the following information:

 

• A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
• If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
• A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.

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