Regional Service Administrator (Temporary 12-18 Month Term)
Top Benefits
About the role
SMS Equipment is seeking a Regional Service Administrator for a temporary, full-time parental leave coverage term of 12-18 months.
The Regional Service Administrator plays a key role in keeping branch operations running smoothly. This position provides support across multiple branches with tasks including purchasing, documentation, asset tracking, onboarding, and service-related workflows. You’ll help ensure processes are organized, accurate, and efficient, making a real difference in the day-to-day operations of the team.
Location: Calgary, AB
Work Arrangement: Fixed on site – 5 days per week in the office
Salary Range: $50,000 - $55,000 per year. This temporary position is eligible for extended health benefits.
Schedule: Monday to Friday, 8 hours per day
What You’ll Do
- Answer and direct incoming calls and relay messages appropriately.
- Request and collect required information to set up new vendors and contractors.
- Process and follow up on purchase orders and source supplies and materials for assigned branches.
- Complete credit card reconciliations and ensure accurate reporting.
- Book travel accommodations and coordinate meeting spaces for staff.
- Track and schedule safety training sessions; maintain accurate training records.
- Support employee onboarding by preparing documentation and coordinating setup.
- Manage and track electronic assets (laptops, phones) with IT support.
- Digitize, store, and organize operational and safety documentation.
- Manage work orders and process and invoice preventative maintenance services.
- Provide administrative support to regional service coordinators.
- Complete service and warranty reporting.
What You Bring
Prior relevant experience is an asset. Additional qualifications include:
- Strong organizational skills with attention to detail and ability to multitask effectively across multiple priorities.
- Excellent written and verbal communication skills.
- Proficiency with digital tools and collaboration platforms, including the Microsoft Office Suite (Outlook, Excel, Word, Teams).
- Ability to work both independently and collaboratively in a fast-paced environment.
- Professional, solutions-focused approach to customer service and internal communications.
This position is classified as an Individual Contributor role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise).
At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks.
This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.
We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.
At SMS Equipment, the right partnership makes everything possible*. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values* safety, authenticity, innovation, performance, and respect.
SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service.
Regional Service Administrator (Temporary 12-18 Month Term)
Top Benefits
About the role
SMS Equipment is seeking a Regional Service Administrator for a temporary, full-time parental leave coverage term of 12-18 months.
The Regional Service Administrator plays a key role in keeping branch operations running smoothly. This position provides support across multiple branches with tasks including purchasing, documentation, asset tracking, onboarding, and service-related workflows. You’ll help ensure processes are organized, accurate, and efficient, making a real difference in the day-to-day operations of the team.
Location: Calgary, AB
Work Arrangement: Fixed on site – 5 days per week in the office
Salary Range: $50,000 - $55,000 per year. This temporary position is eligible for extended health benefits.
Schedule: Monday to Friday, 8 hours per day
What You’ll Do
- Answer and direct incoming calls and relay messages appropriately.
- Request and collect required information to set up new vendors and contractors.
- Process and follow up on purchase orders and source supplies and materials for assigned branches.
- Complete credit card reconciliations and ensure accurate reporting.
- Book travel accommodations and coordinate meeting spaces for staff.
- Track and schedule safety training sessions; maintain accurate training records.
- Support employee onboarding by preparing documentation and coordinating setup.
- Manage and track electronic assets (laptops, phones) with IT support.
- Digitize, store, and organize operational and safety documentation.
- Manage work orders and process and invoice preventative maintenance services.
- Provide administrative support to regional service coordinators.
- Complete service and warranty reporting.
What You Bring
Prior relevant experience is an asset. Additional qualifications include:
- Strong organizational skills with attention to detail and ability to multitask effectively across multiple priorities.
- Excellent written and verbal communication skills.
- Proficiency with digital tools and collaboration platforms, including the Microsoft Office Suite (Outlook, Excel, Word, Teams).
- Ability to work both independently and collaboratively in a fast-paced environment.
- Professional, solutions-focused approach to customer service and internal communications.
This position is classified as an Individual Contributor role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise).
At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks.
This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.
We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.
At SMS Equipment, the right partnership makes everything possible*. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values* safety, authenticity, innovation, performance, and respect.
SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service.