Please note this role will work in a hybrid environment. The successful candidate will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence at 1800 Alta Vista Drive, Ottawa, Ontario for at least 40% of their work time. This requirement may vary depending upon circumstances.

Job category: Administrative

Job posting ID: 8444

Employment status: Temporary full-time

Position's anticipated start date: 2026-04-20

Position's anticipated end date: 2028-03-17

Classification: ASO

Salary/Rate of pay: $23.8446 - $27.2887

Application deadline: 2026-03-25

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page. Together, the work we do connects people and changes lives — including your own. Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you’re looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and discover a role where your work is meaningful, your purpose is clear, and your impact is felt every day.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play. About The Role Canadian Blood Services is looking for a Temporary full-time Program Assistant to join our dynamic Enterprise Facilities team.

In this role, you will provide both system administrative and customer service support, with a focus on excelling in one or more specialized areas. These include supporting internal technology systems, managing user access and data entry, contributing to the upkeep of infrastructure support for knowledge management tools, and ensuring project documentation is organized and up to date. This position is ideal for someone who enjoys both technical work and collaborative support.

Formula for success

• Drawing on your organizational, time management and interpersonal skills, you will play a key role in providing system administrative and customer service support to the Enterprise Facilities department and its stakeholders. Your work will be essential in keeping operations running smoothly and efficiently in a fast paced, dynamic environment, helping the team deliver high quality service and meet organizational goals.
• As requested, you will provide vital support to projects and programs by creating reports, presentations, and meeting documentation, while also responding to inquiries and concerns in alignment with established scripts, procedures and processes. Your contribution in this area will play an important role in ensuring that key initiatives stay on track, are well-documented and communicated effectively.
• Focusing on your analytical skills, you will carefully review documentation including but not limited to records, data, forms, policies, and departmental manuals. This work is crucial to ensure accuracy, compliance and that the team has the information needed to operate effectively.
• Utilizing your attention to detail, you will maintain documents, records, and data in a controlled manner to ensure accessibility to information using established knowledge management principles.

Desired Education And Skills

• Completion of post-secondary administrative training from an accredited community college or academic institution.
• You will have a minimum of three (3) years' related experience including knowledge of good record keeping practices.
• Preferably, you will have previous experience/exposure working within an GMP environment.
• Ability to work effectively in a national virtual team environment, demonstrating maturity to work independently with minimal supervision. Strong teamwork, conflict management and collaboration skills including experience working with cross-functional teams and providing national support.
• Proficiency in the use of personal computers within a Windows operating system using Microsoft Word, Excel, and Outlook software.
• Preferably you will have experience with Teams, SharePoint, SAP, Documentum, and Forms.
• You will need a demonstrated commitment to excellent customer service paired with strong oral and written communication skills in English.

What We Offer You

• Payment in lieu of vacation and statutory holidays.
• Annual performance award up to 5%.
• Defined benefit pension plan.
• Employee discounts, wellness program, professional resources.

What You Can Expect

• This role will work in a hybrid environment with requirements to be onsite at Canadian Blood Services location 40% of the time/days of the week.
• Shift/hours - Monday to Friday, 37.5 hours a week/7.5 hours a day.
• Travel requirements - you may be required to travel to any of our sites, for team building meetings 1-2 times a year when required.

This position must meet the Trustworthiness and Reliability Verification requirements of the Canadian Nuclear Safety Commission and is subject to criminal records and employment verification checks.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives. We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list.

Applicants who require accommodation should discuss their needs with us.