When it comes to baking, BakeMark has its own secret ingredient: a team of passionate talented employees. For over 100 years, BakeMark has stood for excellence in quality and service, for our customers, our stakeholders and our colleagues. We attribute our success to our colleagues and their contributions towards meeting the needs of our customers and stakeholders. We shall share our values and ways of working. We are passionate about the baking industry. We excel at creating strong partnerships within the company and with our loyal customers. We love to innovate and thrive to manufacture and deliver performing bakery products and world-class customer service.

With over 100 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and service. BakeMark is a manufacturer and distributor with over 30 branches conveniently-located across the U.S. and Canada.

Job Title: Collection Agent

Department: Finance

Direct Report: Accounts Receivable Supervisor

Location: Laval

SUMMARY

The Collection Agent functions will be to follow up with clients by phone and email on past due accounts ensuring that all conversations and email communications are documented, responsible for account reconciliation, order release and credit card payments.

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent
• A minimum of two years of relevant experience and/or training, or equivalent combination of education and professional experience.

SKILLS:

• Proficiency in computerized accounts receivable programs.
• Intermediate to advanced skills in Microsoft Office Suite, with particular emphasis on Excel.
• Exceptional communication skills, with the ability to interpret and process both written and oral instructions effectively.
• Ability to independently define problems, collect data, establish facts and present practical solutions.
• Bilingual (English & French)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Post daily credit card deposits in the accounting system.
• Maintain customer accounts in the accounting system and related files in accordance with company practices and regulatory requirements.
• Issue and dispatch monthly account statements to customers within established time frames.
• Contact customers via phone and email to collect overdue payments
• Negotiate payment plans in accordance with company policies
• Maintain accurate records of customer interactions and payment arrangements
• Follow up on agreed payment commitments and escalate when necessary
• Recommend accounts for further action (e.g., legal collections) if necessary
• Perform other tasks as directed by the Accounts Payable/Receivable Supervisor or Senior Management.

CORE VALUES:

• Teamwork - Contributes positively to team dynamics; prioritize team success over personal interest.
• Ethics - Treats individuals with respect; Upholds commitments; Inspires trust; Operates with integrity and ethically; Upholds organizational values.
• Professionalism – Interacts with others in a tactful and professional manner.
• Critical Thinking – Identifies and proposes viable solutions.
• Professional Courage – has the courage to bring potential issues to management’s attention

ENVIRONMENT:

• Fast paced environment, adaptability to changing operational circumstances, ability to manage multiple tasks and meet deadlines.

BakeMark is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BakeMark via-email, the Internet or in any form and/or method without a valid written agreement in place for this position from BakeMark HR/Recruitment will be deemed the sole property of BakeMark. No fee will be paid in the event the candidate is hired by BakeMark as a result of the referral or through other means.

BakeMark is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable state and federal laws, on the basis of race, color, religion, gender, sexual orientation, marital status, national origin, ancestry, disability, medical condition, age or any other basis prohibited by law.