About the role
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description Under limited supervision, the Field Claim Specialist Auto is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual virtually or physically inspects damage to a vehicle (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, completes total loss valuation and negotiates complex settlements with repair facilities, tow yards, customers, and estimates repair times for rental/loss of use.
Key Responsibilities
- Documents a claim file with notes, evaluations, and decision-making process
- Summarizes documents and enters into claim system notes
- Evaluates diminished value in a complex claim
- Prepares damage estimates or valuation for complex claims and locates parts
- Investigates complex files, reviews damage, take photos, and determines reparability or total loss
- May work the Triage Tool and partners with the Good Hands Repair Network for vehicles that may be potential total losses, and determines repairability and if repairs can be settled rapidly
- Responds to complex arbitration contentions
- Negotiates and settles complex claims in accordance with business unit best practices
- Initiates payments (QCP, Fast Mobile Epay, etc.) and pays appropriate parties
- Experience with Mitchell, Claim Center, Progi and/or Guidewire
Education
- 4 year Bachelors Degree (Preferred)
Experience
- 2 or more years of experience (Preferred)
Supervisory Responsibilities
- This job does not have supervisory duties.
Education & Experience (in lieu)
- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
About Allstate Canada
Insurance plays an important role in Canada. We help customers protect the people and things that matter most in their lives. We pursue that by staying true to our values: integrity, inclusive diversity and equity, and collective success. We believe our employees are our greatest strength, so we strive to create an environment for people to flourish by focusing on wellness, work flexibility, collaboration, contribution and growth – both for the company and for careers. In fact, our corporate culture is one of our strongest assets and a key differentiator for us as an employer. Allstate Canada currently operates in five provinces – Alberta, Ontario, Quebec, New Brunswick and Nova Scotia. Our network of agents speak many different languages as they live and work in communities they share with customers. Check out our Jobs page for opportunities that match your experience and qualifications in your local community, or at our corporate office locations in Markham, Ontario and Anjou, Quebec.
To learn more about us, browse our company posts, testimonials and role-specific information, or visit allstate.ca
You can also find us on Facebook and Instagram @AllstateCanada.
About the role
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description Under limited supervision, the Field Claim Specialist Auto is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual virtually or physically inspects damage to a vehicle (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, completes total loss valuation and negotiates complex settlements with repair facilities, tow yards, customers, and estimates repair times for rental/loss of use.
Key Responsibilities
- Documents a claim file with notes, evaluations, and decision-making process
- Summarizes documents and enters into claim system notes
- Evaluates diminished value in a complex claim
- Prepares damage estimates or valuation for complex claims and locates parts
- Investigates complex files, reviews damage, take photos, and determines reparability or total loss
- May work the Triage Tool and partners with the Good Hands Repair Network for vehicles that may be potential total losses, and determines repairability and if repairs can be settled rapidly
- Responds to complex arbitration contentions
- Negotiates and settles complex claims in accordance with business unit best practices
- Initiates payments (QCP, Fast Mobile Epay, etc.) and pays appropriate parties
- Experience with Mitchell, Claim Center, Progi and/or Guidewire
Education
- 4 year Bachelors Degree (Preferred)
Experience
- 2 or more years of experience (Preferred)
Supervisory Responsibilities
- This job does not have supervisory duties.
Education & Experience (in lieu)
- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
About Allstate Canada
Insurance plays an important role in Canada. We help customers protect the people and things that matter most in their lives. We pursue that by staying true to our values: integrity, inclusive diversity and equity, and collective success. We believe our employees are our greatest strength, so we strive to create an environment for people to flourish by focusing on wellness, work flexibility, collaboration, contribution and growth – both for the company and for careers. In fact, our corporate culture is one of our strongest assets and a key differentiator for us as an employer. Allstate Canada currently operates in five provinces – Alberta, Ontario, Quebec, New Brunswick and Nova Scotia. Our network of agents speak many different languages as they live and work in communities they share with customers. Check out our Jobs page for opportunities that match your experience and qualifications in your local community, or at our corporate office locations in Markham, Ontario and Anjou, Quebec.
To learn more about us, browse our company posts, testimonials and role-specific information, or visit allstate.ca
You can also find us on Facebook and Instagram @AllstateCanada.