Service Barrie Customer Service Representative
Top Benefits
About the role
Posting Number: CP-25-02
Job Type: Future Temporary Full-Time and Temporary Part-Time Vacancies
Salary Range: $31.75 to $38.03 per hour
Location: Barrie, ON - Onsite (see below for more details)
Application Deadline: Wednesday, August 13, 2025 at 11:59 pm
*The City of Barrie is currently accepting applications for future temporary full-time and temporary part-time Service Barrie Customer Service Representative vacancies. Applying to this candidate pool enables a candidate's application to be maintained on file for six (6) months so that they may be considered should a temporary vacancy become available.
The Opportunity
Under the general guidance and direction of the Supervisor, the Service Barrie Customer Service Representative position is responsible for providing frontline customer service regarding the City's services, procedures, practices, policies, and programs. Specifically, this position receives a high volume of inquiries, requests and/or complaints through various channels of communication, identifies customer needs, and responds using research and data gathered from the knowledge base and customer relationship management (CRM) software and/or transfers inquiries/requests requiring specialized or technical information to the applicable City subject matter expert(s) for action and response. Additionally, this position processes various transactions and payments for City services and programs. Overall, this position plays an integral role in providing centralized, consistent customer service to internal and external customers with respect to the wide range of City services and programs.
Our Culture and Qualifications of the Job
Corporate Culture: Your workplace values align with our corporate values of Strive, Share and Care and you want to join us in providing exceptional services and programs to build a prosperous, growing and sustainable community.
Equally important to what we do is how we do it - your actions reflect our core accountabilities of Personal Awareness, Teamwork and Collaboration, Respect and Inclusion, Innovation, and Service Excellence, which define how we work together to succeed.
Education (degree/diploma/certifications)
- Two (2) year College Diploma in Office Administration, Business or a related discipline
Experience
- Three (3) years of experience performing duties related to the major responsibilities of the position
- Demonstrated experience in an office work environment
- Demonstrated experience in a front facing Customer Service role
Other Important Information
Location: City Hall, 70 Collier Street, Barrie, Ontario
Hours: The normal part-time hours of work are up to and including 24 hours per week. The normal full-time hours of work are 35 hours per week in accordance with the Collective Agreement.
Wage: This full-time position is within the CUPE Local 2380 Bargaining Unit with the following pay level and 2025 pay range:
- Pay Level: Level 5
- Hourly Pay Rate: $31.75 to $38.03
What We Offer: This position includes optional enrollment in the OMERS Primary pension plan, access to the Employee and Family Assistance Program (EFAP), discounted rates for City Fitness Memberships and Transit Passes, and access to the Perkopolis Perks program, which provides exclusive access to discounts on a wide range of products and services available to all City employees.
* Depending on the duration of a temporary full-time contract, there may also be coverage under the extended healthcare and dental benefit plans, as well as prorated sick and vacation time.
For full position details, and to apply, visit: https://barrie.hiringplatform.ca/processes/e3c5e6a6-16bc-4d19-b127-cd38d2c0ea4f?locale=en
About City of Barrie
The City of Barrie is a vibrant, progressive and growing community with deep connections to our heritage, to nature and to the opportunities surrounding us.
Our community values quality of life; the ability to play year-round with 300 hectares of park space, our beautiful waterfront, our lively downtown core and the nearby hills, wetlands and forests. We also value connections; to our neighbours and the community, to our road and rail network, and to the opportunity Barrie provides to enjoy life.
Everything Barrie has to offer, from the water we drink to the roads we travel on, has one thing in common - municipal workers. Joining a municipality is one of the most rewarding, engaging and exciting careers you could choose. It is a career you can take pride in knowing that every day you make a positive impact on an entire community. We are one team, with one goal and we all work together to continue making our community great.
Service Barrie Customer Service Representative
Top Benefits
About the role
Posting Number: CP-25-02
Job Type: Future Temporary Full-Time and Temporary Part-Time Vacancies
Salary Range: $31.75 to $38.03 per hour
Location: Barrie, ON - Onsite (see below for more details)
Application Deadline: Wednesday, August 13, 2025 at 11:59 pm
*The City of Barrie is currently accepting applications for future temporary full-time and temporary part-time Service Barrie Customer Service Representative vacancies. Applying to this candidate pool enables a candidate's application to be maintained on file for six (6) months so that they may be considered should a temporary vacancy become available.
The Opportunity
Under the general guidance and direction of the Supervisor, the Service Barrie Customer Service Representative position is responsible for providing frontline customer service regarding the City's services, procedures, practices, policies, and programs. Specifically, this position receives a high volume of inquiries, requests and/or complaints through various channels of communication, identifies customer needs, and responds using research and data gathered from the knowledge base and customer relationship management (CRM) software and/or transfers inquiries/requests requiring specialized or technical information to the applicable City subject matter expert(s) for action and response. Additionally, this position processes various transactions and payments for City services and programs. Overall, this position plays an integral role in providing centralized, consistent customer service to internal and external customers with respect to the wide range of City services and programs.
Our Culture and Qualifications of the Job
Corporate Culture: Your workplace values align with our corporate values of Strive, Share and Care and you want to join us in providing exceptional services and programs to build a prosperous, growing and sustainable community.
Equally important to what we do is how we do it - your actions reflect our core accountabilities of Personal Awareness, Teamwork and Collaboration, Respect and Inclusion, Innovation, and Service Excellence, which define how we work together to succeed.
Education (degree/diploma/certifications)
- Two (2) year College Diploma in Office Administration, Business or a related discipline
Experience
- Three (3) years of experience performing duties related to the major responsibilities of the position
- Demonstrated experience in an office work environment
- Demonstrated experience in a front facing Customer Service role
Other Important Information
Location: City Hall, 70 Collier Street, Barrie, Ontario
Hours: The normal part-time hours of work are up to and including 24 hours per week. The normal full-time hours of work are 35 hours per week in accordance with the Collective Agreement.
Wage: This full-time position is within the CUPE Local 2380 Bargaining Unit with the following pay level and 2025 pay range:
- Pay Level: Level 5
- Hourly Pay Rate: $31.75 to $38.03
What We Offer: This position includes optional enrollment in the OMERS Primary pension plan, access to the Employee and Family Assistance Program (EFAP), discounted rates for City Fitness Memberships and Transit Passes, and access to the Perkopolis Perks program, which provides exclusive access to discounts on a wide range of products and services available to all City employees.
* Depending on the duration of a temporary full-time contract, there may also be coverage under the extended healthcare and dental benefit plans, as well as prorated sick and vacation time.
For full position details, and to apply, visit: https://barrie.hiringplatform.ca/processes/e3c5e6a6-16bc-4d19-b127-cd38d2c0ea4f?locale=en
About City of Barrie
The City of Barrie is a vibrant, progressive and growing community with deep connections to our heritage, to nature and to the opportunities surrounding us.
Our community values quality of life; the ability to play year-round with 300 hectares of park space, our beautiful waterfront, our lively downtown core and the nearby hills, wetlands and forests. We also value connections; to our neighbours and the community, to our road and rail network, and to the opportunity Barrie provides to enjoy life.
Everything Barrie has to offer, from the water we drink to the roads we travel on, has one thing in common - municipal workers. Joining a municipality is one of the most rewarding, engaging and exciting careers you could choose. It is a career you can take pride in knowing that every day you make a positive impact on an entire community. We are one team, with one goal and we all work together to continue making our community great.