Term: Permanent, Full-Time

Division/Branch: Operations Division / Operational Planning, Priorities and Performance Branch

Application Deadline: September 10, 2025

Pay Level: 8

Pay Range: $77,234 to $90,867

Position Location: Head Office, Toronto, ON; Hybrid

The Alcohol and Gaming Commission of Ontario (AGCO) is an agency where innovation thrives, ideas flourish, and passion drives us to new heights of excellence. Reporting to the Ministry of the Attorney General, the AGCO is responsible for regulating Ontario’s vibrant alcohol, gaming, horse racing, and private retail cannabis sectors in accordance with the principles of honesty and integrity, and in the public interest. Come join our growing team!

The Alcohol and Gaming Commission of Ontario (AGCO) is seeking a detail-oriented and inquisitive Operational Performance Analyst (‘Analyst’) to join our Operational Planning, Priorities and Performance Branch (OPB). The successful candidate will bring strong analytical skills and a natural drive to investigate complex data environments, ask thoughtful questions, and uncover meaningful insights. With a solid understanding of data structures and programming, the Analyst will play a key role in identifying opportunities, mitigating risks, and supporting continuous improvement initiatives across the organization. Working closely with the Senior Operational Performance Analyst, this role will contribute to impactful projects that enhance decision-making, strengthen operational efficiency, and advance the AGCO’s commitment to effective, modern, and responsive regulation.

In this role, the successful candidate will:

• Analyze operational, compliance, and retailer data to identify trends, issues, and indicators of regulatory concern, and to inform risk assessments and operational decisions.
• Develop and modify queries to extract data from new and legacy systems, ensuring accurate and actionable performance measurement and reporting.
• Contribute to process optimization by applying data-driven solutions and defining metrics to measure and evaluate performance outcomes.
• Draw conclusions from data analysis and develop solutions for implementation, including technical improvements, software/system enhancements, dashboards, and key performance indicators.
• Engage stakeholders to address issues, implement corrective actions, and support effective collaboration across teams.
• Identify gaps and propose improvements that enhance the branch’s and agency’s assessment of compliance performance and operational effectiveness.
• Lead reporting efforts and support team members in applying a continuous improvement mindset and process improvement framework.

The ideal candidate will have:

• Demonstrated expertise in data reporting within a regulatory environment through a combination of education and/or work experience.
• Foundational knowledge of performance-measurement and evaluation techniques and methodologies.
• Experience with business intelligence and data analytics solutions (e.g., Power BI, Tableau, SQL), including working with complex datasets, data visualization, and creating dashboards and scorecards
• Understanding of systems (e.g., files, data fields, business rules) to assess impacts of new initiatives and determine information availability for performance measurement and reporting purposes.
• Strong analytical and statistical capabilities.
• Knowledge of Acts, Regulations, and policies related to licenses, registrations, permits, and authorizations.
• General understanding of the Freedom of Information and Protection of Privacy Act (FOI) to ensure reporting complies with legislation and protects the AGCO.
• Excellent communication and interpersonal skills to convey technical information clearly and prepare analysis reports.
• The successful candidate must be eligible to work in Canada and will be subject to a criminal background check.

About the AGCO

The Alcohol and Gaming Commission of Ontario (AGCO) is an Ontario provincial regulatory agency that reports to the Ministry of the Attorney General. We are responsible for regulating the alcohol, gaming, horse racing and cannabis retail sectors in accordance with the principles of honesty and integrity, and in the public interest.

The AGCO is proud to be recognized as one of Greater Toronto’s Top Employers for the second year in a row. This annual distinction reflects our commitment to cultivating a workplace environment that prioritizes employee well-being, emphasizing work-life balance, mental health resources, and opportunities for professional growth. We remain committed to fostering a supportive and rewarding work environment for our employees.

What we offer

The AGCO provides a comprehensive range of benefits and programs (subject to eligibility), including:

• Generous time-off policy, including 2 volunteer days to contribute to causes that matter to you.
• Defined benefit pension plans to secure your financial future.
• Comprehensive health, dental, and vision plans, with 100% employer-paid premiums.
• Well-being credits to support gym memberships, therapy, financial planning, and more.
• Employer-paid parental leave top-up.
• Professional development opportunities with access to training programs, leadership resources, and reimbursement for professional memberships.
• 24/7 confidential support through our Employee Assistance Program.
• Convenient, central location near the subway line for easy access when working in the office. Paid onsite parking is also available.
• The AGCO is currently operating in a hybrid setting requiring a minimum of 3 days in office (as defined by the AGCO's Hybrid Work Policy). Terms of the AGCO's Hybrid Work Policy are subject to change a any time at the AGCO's discretion, including the removal of the Hybrid Work Policy and a return to full-time in-office work.

The AGCO is an inclusive and equal opportunity employer.

The AGCO has the responsibility to lead by example in advancing racial equity and to build a diverse, inclusive, accessible and respectful workplace where every employee has a voice and the opportunity to fully contribute. To this effect, you are encouraged to reflect upon the diversity you would bring to the role within your application including, but not limited to, individuals identifying with one or more of the under-represented groups identified within Ontario’s Human Rights Code.

Disability related accommodation during the recruitment process is available upon request.