Public Services Assistant, Technology Support
About the role
Job Description:
::
Note: There is a strong internal candidate for this position.
About the Library
Housed in the Riddell Library and Learning Centre, the University Library is an integral part of the MRU experience. The services, facilities, programming and expertise available in the Library support innovative teaching, learning, and scholarship across campus.
The Library includes the Archives and Special Collections, and specialized and technology-enriched teaching and learning spaces, including information literacy classrooms, a Maker Studio, audio production rooms, and a range of visualization, simulation, and immersive spaces. The Library team consists of approximately 60 employees. The Library values a healthy inclusive workplace, encourages a culture of innovation and teamwork, and provides support for professional development.
About the Role
The Public Services Assistant, Technology Support, will teach, train and assist Library users (students, staff, faculty and community members) with Library technologies and research-related tasks in support of their academic work and their information needs. Responsibilities include providing one-to-one instruction, assisting and teaching users how to access and use information in physical and online environments, and teaching and assisting users with equipment and learning technologies.
The position is responsible for providing troubleshooting and technical support as well as instruction and training to Library users and Library staff in using Library-specific technology. The position requires a user-centered public service focus with a high degree of creativity, problem-solving, and self-motivation. Expertise with teaching and learning technologies including software and equipment as well as excellent training, teamwork, and interpersonal skills. The incumbent works with colleagues across Library units to resolve technical problems, assess issues and user needs, and make recommendations around Library technology.
This position works a Sunday-to-Thursday schedule for the Fall and Winter semesters and transitions to a Monday-to-Friday schedule for the Spring and Summer semesters. This is a full-time position working 35 hours per week on campus.
Responsibilities
Provide Public Services to Library users:
- Perform reference interviews to respond to, identify, assess, and clarify information needs of Library users.
- Provide one-to-one instruction and assistance to Library users, in virtual and physical environments, to help them effectively access and use print and electronic resources to meet their information needs.
- Maintain expertise in a range of information resources, databases, subject areas, and in searching and evaluation skills.
- Provide referrals to other University services, staff, or faculty as appropriate.
- Assists users with current and emerging Library learning technologies and equipment (including computers, media equipment, printers, audio production equipment and software; and the technologies available in the Library spaces).
- Works as part of a team to provide efficient, timely information and referrals to Library users.
- Process, inventory and describe technologies, materials, and equipment, including Course Reserve materials, to make items available to Library users.
Library Technology Support:
- Facilitate the use of Library-specific technology, for teaching, learning, and scholarship by offering training sessions, project consultations, classroom visits, and workshops.
- Develop user support materials related to the use of Library-specific technology.
- Provide Library-specific technology training and support for onsite events and programs.
- Provide on-demand technology support and technical troubleshooting of Library-specific technology.
- Perform regular assessment, verification, identification, and reporting of damaged loanable technology, and make recommendations for replacement.
Qualifications
-
Bachelor’s degree
-
2 to 3 years of relevant experience in an educational environment
-
Library and Information Technology (LIT) diploma or equivalent is an asset
-
Experience working with undergraduate students in academic libraries is an asset
Salary: $55,982.00 - $70,841.00 per annum
Closing Date: September 12, 2025
A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).
About Mount Royal University
Welcome to Mount Royal University, where we foster a work environment of mutual respect, transparency and inclusiveness, and where talented and committed employees are the driving force behind student success. We believe we are stronger as a university when employees collaborate and bring diverse perspectives together.
We invest in the wellness and development of our employees, knowing that it benefits both the individual and the university as a whole. Our culture, along with many services, resources and programs, encourages a healthy, productive workplace.
As we strive to enhance our culture of innovation and excellence, we support faculty, staff and management to be innovative in their work -- in our classrooms and across our campus.
This is a place where employees feel a sense of community and belonging. Where people feel supported in their work and enjoy the friendliness and familiarity that only a small campus can provide.
Public Services Assistant, Technology Support
About the role
Job Description:
::
Note: There is a strong internal candidate for this position.
About the Library
Housed in the Riddell Library and Learning Centre, the University Library is an integral part of the MRU experience. The services, facilities, programming and expertise available in the Library support innovative teaching, learning, and scholarship across campus.
The Library includes the Archives and Special Collections, and specialized and technology-enriched teaching and learning spaces, including information literacy classrooms, a Maker Studio, audio production rooms, and a range of visualization, simulation, and immersive spaces. The Library team consists of approximately 60 employees. The Library values a healthy inclusive workplace, encourages a culture of innovation and teamwork, and provides support for professional development.
About the Role
The Public Services Assistant, Technology Support, will teach, train and assist Library users (students, staff, faculty and community members) with Library technologies and research-related tasks in support of their academic work and their information needs. Responsibilities include providing one-to-one instruction, assisting and teaching users how to access and use information in physical and online environments, and teaching and assisting users with equipment and learning technologies.
The position is responsible for providing troubleshooting and technical support as well as instruction and training to Library users and Library staff in using Library-specific technology. The position requires a user-centered public service focus with a high degree of creativity, problem-solving, and self-motivation. Expertise with teaching and learning technologies including software and equipment as well as excellent training, teamwork, and interpersonal skills. The incumbent works with colleagues across Library units to resolve technical problems, assess issues and user needs, and make recommendations around Library technology.
This position works a Sunday-to-Thursday schedule for the Fall and Winter semesters and transitions to a Monday-to-Friday schedule for the Spring and Summer semesters. This is a full-time position working 35 hours per week on campus.
Responsibilities
Provide Public Services to Library users:
- Perform reference interviews to respond to, identify, assess, and clarify information needs of Library users.
- Provide one-to-one instruction and assistance to Library users, in virtual and physical environments, to help them effectively access and use print and electronic resources to meet their information needs.
- Maintain expertise in a range of information resources, databases, subject areas, and in searching and evaluation skills.
- Provide referrals to other University services, staff, or faculty as appropriate.
- Assists users with current and emerging Library learning technologies and equipment (including computers, media equipment, printers, audio production equipment and software; and the technologies available in the Library spaces).
- Works as part of a team to provide efficient, timely information and referrals to Library users.
- Process, inventory and describe technologies, materials, and equipment, including Course Reserve materials, to make items available to Library users.
Library Technology Support:
- Facilitate the use of Library-specific technology, for teaching, learning, and scholarship by offering training sessions, project consultations, classroom visits, and workshops.
- Develop user support materials related to the use of Library-specific technology.
- Provide Library-specific technology training and support for onsite events and programs.
- Provide on-demand technology support and technical troubleshooting of Library-specific technology.
- Perform regular assessment, verification, identification, and reporting of damaged loanable technology, and make recommendations for replacement.
Qualifications
-
Bachelor’s degree
-
2 to 3 years of relevant experience in an educational environment
-
Library and Information Technology (LIT) diploma or equivalent is an asset
-
Experience working with undergraduate students in academic libraries is an asset
Salary: $55,982.00 - $70,841.00 per annum
Closing Date: September 12, 2025
A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).
About Mount Royal University
Welcome to Mount Royal University, where we foster a work environment of mutual respect, transparency and inclusiveness, and where talented and committed employees are the driving force behind student success. We believe we are stronger as a university when employees collaborate and bring diverse perspectives together.
We invest in the wellness and development of our employees, knowing that it benefits both the individual and the university as a whole. Our culture, along with many services, resources and programs, encourages a healthy, productive workplace.
As we strive to enhance our culture of innovation and excellence, we support faculty, staff and management to be innovative in their work -- in our classrooms and across our campus.
This is a place where employees feel a sense of community and belonging. Where people feel supported in their work and enjoy the friendliness and familiarity that only a small campus can provide.