Top Benefits
About the role
We have beedn pioneers & leaders in the Player Support field for over 15 years. We are one of the premier international providers of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content.
We also provide services for online payment and virtual goods providers.
Responsibilities:
- Reviewing all incoming community interactions on different social media platforms.
- Moderating any prohibited and/or inappropiate content found therein.
- Reviewing in-game chats and user-generated content for any prohibited and/or inappropiate content.
- Escalating Real-Life Threats as needed.
- Ability to make justificable judgment calls in regards to dabatable content and edge case scenarios.
Requirements
- Passion for video gaming and customer service.
- Comfortable with using VR devices.
- Excellent communication and writting skills.
- Fluent in English.
- Ability to juggle multiple tasks while managing your time efficiently.
- Good attendance rate and attention to details.
- Being fast, albeit thorough, reading skills.
- Experience in a relevant, similar, or related field (an asset).
- Be up-to-date with the latest trends within the online community.
- Schedule: 1pm to 9pm - Tuesday to Saturday
- Training schedule: 9am to 5pm - Monday to Friday
- This is an on-site position at 1751 Rue Richardson #7300, Montreal, Quebec H3K 1G6, Canadá
Benefits
- Full-time schedule, plus employee benefits, including health and dental care when eligible.
- CAD $19.95 per hour
- Partnerships with STM, Telus, and BIXI (among others).
- Employee Assitance Program.
We look forward to hearing from you!
Privacy Notice
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.
Role Information: EN
Studio: Keywords Studios
Location: Americas, Canada
Area of Work: Business Development, Player Engagement
Service: Engage
Employment Type: Permanent
Working Pattern: Full Time, On-site
About Keywords Studios
We provide creative services to the global video games industry and beyond through our end-to-end platform, supercharged by our own technology. Our goal is to help you imagine more for your IP, bringing to life digital content that entertains, connects, and educates people worldwide. Established in 1998, we are a team of over 13,000 based across more than 70 studios in 25+ countries. We provide game-ready art, marketing services, game development, functional and localization testing, text and audio localization, everything from casting to audio post production, community management, player support, content moderation, and everything else you need across your game's entire lifecycle.
Talk to us about your external game development needs, no matter where you're at with your project. We have the experts to provide you with a bespoke solution tailored to your needs and budget.
Top Benefits
About the role
We have beedn pioneers & leaders in the Player Support field for over 15 years. We are one of the premier international providers of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content.
We also provide services for online payment and virtual goods providers.
Responsibilities:
- Reviewing all incoming community interactions on different social media platforms.
- Moderating any prohibited and/or inappropiate content found therein.
- Reviewing in-game chats and user-generated content for any prohibited and/or inappropiate content.
- Escalating Real-Life Threats as needed.
- Ability to make justificable judgment calls in regards to dabatable content and edge case scenarios.
Requirements
- Passion for video gaming and customer service.
- Comfortable with using VR devices.
- Excellent communication and writting skills.
- Fluent in English.
- Ability to juggle multiple tasks while managing your time efficiently.
- Good attendance rate and attention to details.
- Being fast, albeit thorough, reading skills.
- Experience in a relevant, similar, or related field (an asset).
- Be up-to-date with the latest trends within the online community.
- Schedule: 1pm to 9pm - Tuesday to Saturday
- Training schedule: 9am to 5pm - Monday to Friday
- This is an on-site position at 1751 Rue Richardson #7300, Montreal, Quebec H3K 1G6, Canadá
Benefits
- Full-time schedule, plus employee benefits, including health and dental care when eligible.
- CAD $19.95 per hour
- Partnerships with STM, Telus, and BIXI (among others).
- Employee Assitance Program.
We look forward to hearing from you!
Privacy Notice
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.
Role Information: EN
Studio: Keywords Studios
Location: Americas, Canada
Area of Work: Business Development, Player Engagement
Service: Engage
Employment Type: Permanent
Working Pattern: Full Time, On-site
About Keywords Studios
We provide creative services to the global video games industry and beyond through our end-to-end platform, supercharged by our own technology. Our goal is to help you imagine more for your IP, bringing to life digital content that entertains, connects, and educates people worldwide. Established in 1998, we are a team of over 13,000 based across more than 70 studios in 25+ countries. We provide game-ready art, marketing services, game development, functional and localization testing, text and audio localization, everything from casting to audio post production, community management, player support, content moderation, and everything else you need across your game's entire lifecycle.
Talk to us about your external game development needs, no matter where you're at with your project. We have the experts to provide you with a bespoke solution tailored to your needs and budget.