Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description Position Purpose summary The Community Services Program Coordinator is responsible for creating and delivering a broad range of relevant transformative programming and special events that reflects The Salvation Army’s mission and meets the evolving needs of the community. This role fosters meaningful relationships, supports client engagement, develops volunteer involvement, and strengthens holistic service delivery. Key areas include program development, client and volunteer engagement, team collaboration, and outreach initiatives and leadership of the annual Christmas Hamper Program.

The work of this position supports the organizational desire to move from transactional distribution services toward relational and transformational ministry. Working collaboratively with the Community Services Manager and leadership of Peterborough Temple, they will focus on identifying and creating programs where a spiritual focus can be applied, and The Salvation Army mission and vision can truly come to life.

Accountabilities General

• Ensure the ministry objectives are consistently accomplished and that a spiritual focus is applied to all program initiatives.
• Ensure that all duties are completed in accordance with the principles, standards, policies, and procedures of The Salvation Army.
• Assist the Community Services Manager with ongoing strategic planning to ensure programming reflects client needs as these may evolve; monitor and evaluate program delivery and outcomes; assess community needs and review client feedback to determine potential alternate programing and develop a strategy for the implementation of such programs.
• Work with the Community Services Manager to ensure that programs (including program reviews, inspections, and audits) meet contractual, legal, and internal requirements.
• Ensure compliance with policies and procedures as it relates to external funders.

Program Delivery, Development and Supports

• With the Community Services Manager, oversee, research, plan, develop, prepare, and deliver creative and innovative responsive programming designed to address community needs and strengths.
• Conduct a needs assessment to collect information regarding gaps in outreach program services in Peterborough and the surrounding area.
• All programming is to be relationally focused, support transformational change, and support the social, emotion, and spiritual needs of participants. i.e., may include, Red Cap, Anger Management, ESL (Love New Canadians), Alpha, Life Skills classes, etc.
• Provides oversight of both transformational programs and essential transactional services such as food support and basic needs assistance.
• Create a safe space for clients and their families where they can explore their practical, social, emotional, and spiritual needs.
• Through conversation and prayer, shares the hope and love of Jesus in a manner that supports and respects the faith journey of our clients and their families.
• Ensure a spiritual dynamic and focus in all programming including facilitated access for clients to pastoral services and other church-based programs.
• Work with other CS staff to maintain, promote, and improve the profile of TSA Peterborough Temple and CS programs within the community; actively promoting the Peterborough Temple and CS programs to clients.
• Help strengthen integration between the Corps and Community Services by identifying and coordinating shared program opportunities that meet both church and community needs.
• Cultivate a community of practice with internal staff and external partners.
• Network with referral agencies and/or other community sources as required. Refer clients to other community resources where appropriate.
• Actively promote a positive environment across all programs, ensuring all individuals (volunteers and participants) are treated with dignity, courtesy, and respect.
• Collaborate with Community Services Manager and staff to implement programs.

Seasonal / Special & Food Bank Programs

• In consultation with the Community Services Manager, organize, plan, and assist in the delivery of special programs such as Christmas Assistance, Food Drives, summer camps, Backpack, and other Community Services programs as required.
• Assist with the collection, transport, unloading, organizing, and movement of food donations or supplies.
• Participate in community partnerships to enhance food security and access for clients.
• Participate in planning and evaluation of food-related programs to align with client and community needs.
• Communicate with suppliers to coordinate food donations, deliveries, and special requests.
• With the support of the Community Services Manager, lead the planning, preparation, and execution of the client intake/registration; volunteer scheduling, logistics, and distribution of the annual Christmas Hamper Program.
• Liaise with donors and community partners; maintain confidentiality and client care.
• Track program data and contribute to future planning.
• Assist with the collection, transport, unloading, unpacking, moving, lifting, organizing, setting up, and organizing of program and food donations or supplies.
• Participate in community partnerships to enhance food security and access for clients.
• Participate in planning and evaluation of food-related programs to align with client and community needs.
• Communicate with suppliers to coordinate food donations, deliveries, and special requests.

Volunteers

• In consultation with the Community Services Manager, recruit, orientate, support, assist, and train CS program volunteers.
• Oversee day-to-day volunteer scheduling, coordination, and support to ensure adequate staffing for operations and events.
• Demonstrate work methods, provide supervision and logistical guidance, and ensure that they work together to achieve the purpose of the organization and enhance the ministries of The Salvation Army.
• Monitor the performance of all volunteers to ensure high quality services are provided to our clients and other departments.
• Facilitate communication between volunteers and staff, particularly during shift or personnel changes from day to day.

Administration

• Create and assist in presentations promoting volunteer opportunities to businesses, schools, church congregations (within and outside of TSA) and the general public as required.
• Maintain accurate data in a timely manner such as written records, logs/reports of activities, operational reports, statistical reports, incident reports in an organized manner; client information on The Salvation Army’s computer system while maintaining confidentiality and providing statistical reports.
• Develop volunteer pamphlets and poster to distribute throughout the community.
• Maintain the volunteer database for all Peterborough CS MU volunteers, as well as any required paperwork in keeping with Salvation Army policies and procedures; ensure that background checks, drivers’ abstracts, and the required organizational training are up to date.
• Ensure confidentiality is maintained in accordance with Operating Policy and applicable legislation.

Health and Safety

• Monitor safety practices in compliance with health and safety standards, and prepare, submit, and act on incident reports; provide calm intervention as required ensuring the safety of everyone.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Identify and report promptly on any safety hazards, property, vehicle and facility maintenance needs/problems, equipment, or supply issues/needs to the Community Services Manager.

Facilities Support

• Assist with the physical upkeep, organization, and basic maintenance of Community Services facilities as part of daily operations.
• Identify and promptly report facility maintenance needs, safety hazards, or supply issues to the Community Services Manager.
• Support the cleanliness and readiness of service areas to ensure a safe and welcoming environment for clients, staff, and volunteers.

Managerial/Technical Leadership Responsibility Perform other related duties as required.

• This position reports directly to the Community Services Manager.
• There are no direct reports for his position.
• This role is that of an independent worker and part of a team; generally, works alongside those supervised.
• The incumbent provides in-scope supervision, direction and advice to volunteers which may fluctuate from day to day and week to week within established guidelines and operational needs. The number of volunteers on any given day would not exceed 20.
• Coordinate internal program volunteer meetings as required.

Financial And Materials Management

• Has responsibility for the wise use of his/her own resources; oversees materials management such as donations/product flow and distribution of same.
• The incumbent may provide input into the program portion of the annual budget.

Working Conditions

• This is a regular full-time position based on 35 hours per week.
• The performance of this job requires the ability to lift/move 40 lbs. with no assistance from others, reach, bend, twist, and stoop frequently, work in a standing or sitting position for long periods, and computer keyboarding.
• May be exposed to disagreeable people including the occasional angry and/or abusive client/public, working with people from all walks of life and backgrounds.
• Some local travel up to 10% of the time is associated with this position for meetings etc.

Normal hours of work : The supervisor will set the hours of work and work schedule as per operational requirements Monday to Friday. Flexibility in scheduling is required; some weekend and evening work may be required.

PLEASE NOTE: it will require greater scheduling flexibility during the months of November and December due to seasonal programming.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision, and Values, in a professional manner, upholding our code of conduct. Education And Experience Qualifications Education, Qualifications and Certifications:

• Completion of a formal post-secondary/college diploma program of 2 academic years, preferably in a human services field, i.e., Social Services Worker.
• Completion of a Volunteer Management Certificate would be an asset.
• Ability and/or willingness to provide or obtain Safe Food Handlers Certification.
• Valid Ontario Class G driver’s license, own vehicle and insurance are required.
• Certificate in areas regarding Conflict Resolution, such as Critical Incident Debriefing and Non-Violent Crisis Intervention or equivalent, would be an asset.
• Ability and/or willingness to provide or obtain First Aid, CPR, and Mental Health First Aid Certification would be preferred.

Experience And Skilled Knowledge Requirements

• A minimum of three (3) years of prior related experience in a wide range of social service programs, i.e., community outreach and missions.
• At least one (1) year of previous experience with broader community engagement (such as events and communications.)
• Demonstrated experience in designing and delivering community-based programs that respond to the needs of marginalized and vulnerable populations, with an emphasis on empowerment, inclusion, and long-term impact.
• Proficient in a computerized environment; must have strong skills using Microsoft Office Suite, Canva and various social media platforms.
• Experience in volunteer supervision/coordination.
• Experience in planning and managing successful community program initiatives and events in the non-profit sector is preferred.
• Have a keen interest in the social services sector and a desire to see lives transformed.
• Possesses a genuine concern for and interest in the marginalization of society.
• Well-developed interpersonal and relationship-building skills; ability to establish rapport and excellent communication with church members and volunteers from diverse backgrounds.
• Hands-on experience and human services experience working with marginalized individuals is required, a working knowledge of mental health and addiction issues.
• Strong knowledge of community-based resources is required and experience networking with government and social service agencies.

Skills And Capabilities Alternative combination of education and experience may be considered.

• Ability and willingness to support the mission, vision, and core values of The Salvation Army in Canada and its implications as it relates to position responsibilities.
• Ability to develop and maintain positive, productive, and supportive relationships with participants, colleagues, volunteers, students, corps members, and community partners.
• Maintain and promote a positive image of The Salvation Army by providing a high caliber of services and dealing with others in a courteous and professional manner.
• Represent The Salvation Army in a professional, positive, and engaging manner.
• Sensitivity to cultural and socioeconomic characteristics of populations served, awareness, and understanding of client’s needs, problems, interests, skills, deficiencies, and idiosyncrasies. Respect and work effectively with individuals of diverse cultures, socioeconomic, and ethnic backgrounds.
• Ability to deal effectively with the public, government, business leaders and professionals.
• Attention to detail, problem solving and analytical skills.
• Ability to work independently and participate as an active and responsible team member in a cooperative team environment.
• Demonstrated ability to take initiative, be reliable and operate in an environment of accountability.
• Treat the property of The Salvation Army with due care and caution.
• High standards of integrity and confidentiality with professional ethics; the ability to use sound judgment when making decisions and the ability to model the values of The Salvation Army.
• Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible.
• Exhibit empathetic listening skills, have excellent oral/written communication and interpersonal skills Strong organizational skills with the ability to complete assignments and meet deadlines with minimal supervision.
• A strong understanding of professional boundaries and the ability to establish/set appropriate boundaries when working with a vulnerable population.
• Excellent interpersonal and customer service skills and adaptability.
• Patience and ability to deescalate situations.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Compensation The target hiring range for this position is $39,739.02 to $49,673.78 with a maximum of $59,608.54.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.