About the role
Position Overview The IT Support Analyst is responsible for providing efficient user support and customer service by troubleshooting problems on company supported computer applications and platforms.
This is an existing vacancy. Duties And Responsibilities
- Respond to requests for technical assistance in person, phone and electronically (VNC Remote Connection)
- Diagnose and resolve technical hardware and software issues
- Research questions using available information resources
- Advise user on appropriate action
- Follow standard help desk procedures
- Log all help desk interactions via the ticket management system
- Administer help desk and corporate software
- Escalate problems to appropriate resources where necessary
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Prepare activity reports
- Stay current with system information, changes and updates
- Exchange server, Active directory, SharePoint, Cisco Call manager
Qualifications
- Oral and written communication skills; fully bilingual (French) would be an asset
- Ability to learn new skills
- Customer service oriented
- Problem analysis and solving
- Adaptable and great attention to detail
- Ability to prioritize the incoming tickets and calls from users
- Attention to detail
- Thrives in a fast paced environment
- Working knowledge of fundamental operations of relevant software, hardware and other equipment. Microsoft Office Suite, Microsoft Exchange, Active Directory, SharePoint, Cisco Call manager
- Knowledge of relevant call tracking applications Like ManageEngine Service Desk
- Knowledge and experience of customer service practices
Education
- Knowledge of SharePoint, Active Directory, Exchange, ManageEngine Service Desk and Cisco Telephony
- Relevant certifications such as MCSA, MCSE, MCITP, MCP or A+
- 3 to 5 years experience working on a Help Desk
About Richardson Wealth
Richardson Wealth is one of the leading independent wealth management firms in Canada. We offer the personal touch of a boutique firm while simplifying the complexity of your wealth and delivering results in every part of your life, now and for the long term.
Operating under the Richardson Wealth brand is RF Capital Group Inc., a TSX-listed (TSX: RCG) wealth management-focused company.
We empower our advisory teams across the country to help you build your future. Working with a Richardson Wealth advisor isn’t just about getting financial and investing guidance. It’s about building relationships.
We are proudly Canadian and committed to providing you with the highest standards of client care as we work together to grow, protect, and enhance your financial wellbeing.
Patrimoine Richardson est l'une des principales sociétés indépendantes de gestion de patrimoine au Canada. Nous offrons la touche personnelle d'une société boutique tout en simplifiant la complexité de votre patrimoine et en produisant des résultats dans chaque partie de votre vie, maintenant et à long terme.
Le Groupe Capital RF inc. exerce ses activités sous la marque Patrimoine Richardson, une société de gestion de patrimoine cotée à la Bourse de Toronto (TSX : RCG).
Nous habilitons nos équipes de conseillers à travers le pays à vous aider à bâtir votre avenir. Travailler avec un conseiller Patrimoine Richardson ne consiste pas seulement à obtenir des conseils en matière de finances et de placements. Il s'agit aussi d'établir des relations.
Nous sommes fiers d'être Canadiens et nous nous engageons à vous offrir les normes les plus élevées en matière de service à la clientèle alors que nous travaillons ensemble pour faire croître, protéger et améliorer votre bien-être financier.
About the role
Position Overview The IT Support Analyst is responsible for providing efficient user support and customer service by troubleshooting problems on company supported computer applications and platforms.
This is an existing vacancy. Duties And Responsibilities
- Respond to requests for technical assistance in person, phone and electronically (VNC Remote Connection)
- Diagnose and resolve technical hardware and software issues
- Research questions using available information resources
- Advise user on appropriate action
- Follow standard help desk procedures
- Log all help desk interactions via the ticket management system
- Administer help desk and corporate software
- Escalate problems to appropriate resources where necessary
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Prepare activity reports
- Stay current with system information, changes and updates
- Exchange server, Active directory, SharePoint, Cisco Call manager
Qualifications
- Oral and written communication skills; fully bilingual (French) would be an asset
- Ability to learn new skills
- Customer service oriented
- Problem analysis and solving
- Adaptable and great attention to detail
- Ability to prioritize the incoming tickets and calls from users
- Attention to detail
- Thrives in a fast paced environment
- Working knowledge of fundamental operations of relevant software, hardware and other equipment. Microsoft Office Suite, Microsoft Exchange, Active Directory, SharePoint, Cisco Call manager
- Knowledge of relevant call tracking applications Like ManageEngine Service Desk
- Knowledge and experience of customer service practices
Education
- Knowledge of SharePoint, Active Directory, Exchange, ManageEngine Service Desk and Cisco Telephony
- Relevant certifications such as MCSA, MCSE, MCITP, MCP or A+
- 3 to 5 years experience working on a Help Desk
About Richardson Wealth
Richardson Wealth is one of the leading independent wealth management firms in Canada. We offer the personal touch of a boutique firm while simplifying the complexity of your wealth and delivering results in every part of your life, now and for the long term.
Operating under the Richardson Wealth brand is RF Capital Group Inc., a TSX-listed (TSX: RCG) wealth management-focused company.
We empower our advisory teams across the country to help you build your future. Working with a Richardson Wealth advisor isn’t just about getting financial and investing guidance. It’s about building relationships.
We are proudly Canadian and committed to providing you with the highest standards of client care as we work together to grow, protect, and enhance your financial wellbeing.
Patrimoine Richardson est l'une des principales sociétés indépendantes de gestion de patrimoine au Canada. Nous offrons la touche personnelle d'une société boutique tout en simplifiant la complexité de votre patrimoine et en produisant des résultats dans chaque partie de votre vie, maintenant et à long terme.
Le Groupe Capital RF inc. exerce ses activités sous la marque Patrimoine Richardson, une société de gestion de patrimoine cotée à la Bourse de Toronto (TSX : RCG).
Nous habilitons nos équipes de conseillers à travers le pays à vous aider à bâtir votre avenir. Travailler avec un conseiller Patrimoine Richardson ne consiste pas seulement à obtenir des conseils en matière de finances et de placements. Il s'agit aussi d'établir des relations.
Nous sommes fiers d'être Canadiens et nous nous engageons à vous offrir les normes les plus élevées en matière de service à la clientèle alors que nous travaillons ensemble pour faire croître, protéger et améliorer votre bien-être financier.