Who you are

• You’re passionate about Conversational Commerce & you envision a world where you can shop by talking to brands online, instead of just always browsing
• You care deeply about product: in another life you could have been a Product Manager
• You’re both strategic and hands-on. That’s core to how we operate
• You’re an enthusiastic AI adopter. We believe AI is reshaping both commerce and the marketing profession
• If you’re ready to lead this transformation, this is your chance to own a defining success and make a career-defining impact

What the job involves

• The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood
• Join us to make Conversational Commerce real
• Successful ecommerce AI company seeks fearless Product Marketing leader to elevate our story and transform the industry
• We’ve built an exceptional product. Now we want to tell its story with the same excellence
• You’ll deeply understand the product, how it works, how to set it up, and how it delivers value
• This will put you in a unique position to educate merchants on why customers want to shop through conversations, and how they can make it happen with Gorgias
• Our customers and team span the globe, so you’ll need to be collaborative, curious, and empathetic
• Own the narrative and positioning of Gorgias’ Conversational Commerce platform
• Translate product innovation into market impact. Your mission: make Gorgias synonymous with AI-driven customer and sales conversations by defining the category, crafting the story, and driving adoption across all segments
• Product marketing
• Define clear, differentiated positioning and messaging across the Gorgias product portfolio
• Educate merchants on why they should invest on Conversational Commerce now, and how to do it
• Partner with Product and Sales to launch new products and capabilities
• Build our content engine to power enablement, storytelling, and thought leadership
• GTM acceleration
• Distribute our product narrative through the 100+ events we organize each year, including our customer conference in LA
• Partner with Demand Gen and Sales to develop targeted plays for each segment
• Drive adoption and expansion in mid-market and enterprise
• Define metrics and frameworks to track awareness, consideration, and adoption across the funnel
• The role reports to Co-founder & CEO, Romain Lapeyre
• Our Marketing Team: 19 people, 4 direct reports
• Maxime Sutra (Director, Demand Generation)
• Matilda Lee (Manager, Product Marketing)
• Guillaume Aubert (Sr. Manager, Marketing Ops)
• Diana Buccella (Manager, Content)
• Our Executive Team:
• Co-founder & CEO, Romain Lapeyre
• Chief Revenue Officer, Dan Code-McNeil
• Chief Financial Officer, Kunal Agarwal
• SVP Engineering, PA Masse
• EVP Customer Experience, Kimberley Helm
• VP Product, Thomas Trinelle
• VP People, Adeline Bodemer
• VP Marketing, hiring!

Benefits

• 60th and above percentile in compensation
• Health coverage
• Generous Equity Package
• Company Offsites
• Ergonomic setup at your service + 700$ for your home workstation
• 16-week parental leave, including maternity, paternity, and adoption leave
• Daily catered lunch
• 5 Weeks of Vacation
• Retirement Benefits
• Fully Stocked Kitchen
• 3 weeks of Paid Sick Leave
• $2,000 learning/professional development stipend