Customer Service Representative
About the role
Company: Finning Canada
Number of Openings: 1
Worker Type: Permanent
Position Overview: The Customer Service Representative is responsible for the efficient and effective customer service at the rental counter. This position performs sales transactions, purchasing, assists in servicing equipment and performs a variety of administrative functions.
We look forward to you joining our team!
Job Description:
- Writing service reports and completing related reporting information
- Ensuring accurate parts and bulk inventory
- Coordinating and scheduling compliant services (CVIPs, freight movement, non destructive testing)
- Provides efficient and effective customer service at the rental counter ensuring company standards are met
- Interfacing with the customers by telephone or in person in a prompt, courteous, business-like manner
- Performs inside sales of all products and services, including rentals that the company offers
- Draws up rental and sales contracts
- Processes equipment returns and closes rental contracts
- Performs other equipment inquiries through the company’s computerized programming
- Uses and maintains knowledge of the purchase order system
- Assists in servicing equipment as required
- Keeps paperwork current to insure prompt action on all transactions
- Supports the branch with safety administration
Qualifications:
- Previous direct sales experience is an asset
- Rental experience is preferred
- Exceptional customer service skills
- Understanding of construction phases is an asset
- Must be knowledgeable of entire rental fleet and be able to demonstrate equipment whenever appropriate to increase customer awareness of product offerings and product applications
- Able to work in a fast-paced environment
- Able to work under extreme pressure, deadlines and repetitive tasks
- Ability to work on-call hours as required (organized in advance)
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
About Finning
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty.
With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime.
Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
Finning est le plus grand concessionnaire Caterpillar au monde offrant un service inégalé depuis plus de 85 ans. Nous vendons, louons et fournissons des pièces et des services pour l’équipement et les moteurs à des clients dans diverses industries, y compris l’exploitation minière, la construction, le pétrole, la foresterie et un large éventail d’applications de systèmes d’alimentation. Depuis 1933, année où Finning a été établi au Canada par Earl B. Finning, notre nom a transmis intégrité, fiabilité et débrouillardise. Au fil des ans, l’entreprise a pris de l’expansion grâce à un véritable engagement à fidéliser sa clientèle. Grâce à notre vaste infrastructure de support produit et à nos capacités de service inégalées, nous fournissons des solutions qui permettent aux clients d’atteindre les coûts de possession et d’exploitation d’équipement les plus bas tout en maximisant la disponibilité.
Finning emploie plus de 13 000 personnes dans le monde et exerce ses activités dans trois régions géographiques, dont le siège social est situé à Vancouver, au Canada.
Customer Service Representative
About the role
Company: Finning Canada
Number of Openings: 1
Worker Type: Permanent
Position Overview: The Customer Service Representative is responsible for the efficient and effective customer service at the rental counter. This position performs sales transactions, purchasing, assists in servicing equipment and performs a variety of administrative functions.
We look forward to you joining our team!
Job Description:
- Writing service reports and completing related reporting information
- Ensuring accurate parts and bulk inventory
- Coordinating and scheduling compliant services (CVIPs, freight movement, non destructive testing)
- Provides efficient and effective customer service at the rental counter ensuring company standards are met
- Interfacing with the customers by telephone or in person in a prompt, courteous, business-like manner
- Performs inside sales of all products and services, including rentals that the company offers
- Draws up rental and sales contracts
- Processes equipment returns and closes rental contracts
- Performs other equipment inquiries through the company’s computerized programming
- Uses and maintains knowledge of the purchase order system
- Assists in servicing equipment as required
- Keeps paperwork current to insure prompt action on all transactions
- Supports the branch with safety administration
Qualifications:
- Previous direct sales experience is an asset
- Rental experience is preferred
- Exceptional customer service skills
- Understanding of construction phases is an asset
- Must be knowledgeable of entire rental fleet and be able to demonstrate equipment whenever appropriate to increase customer awareness of product offerings and product applications
- Able to work in a fast-paced environment
- Able to work under extreme pressure, deadlines and repetitive tasks
- Ability to work on-call hours as required (organized in advance)
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
About Finning
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty.
With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime.
Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
Finning est le plus grand concessionnaire Caterpillar au monde offrant un service inégalé depuis plus de 85 ans. Nous vendons, louons et fournissons des pièces et des services pour l’équipement et les moteurs à des clients dans diverses industries, y compris l’exploitation minière, la construction, le pétrole, la foresterie et un large éventail d’applications de systèmes d’alimentation. Depuis 1933, année où Finning a été établi au Canada par Earl B. Finning, notre nom a transmis intégrité, fiabilité et débrouillardise. Au fil des ans, l’entreprise a pris de l’expansion grâce à un véritable engagement à fidéliser sa clientèle. Grâce à notre vaste infrastructure de support produit et à nos capacités de service inégalées, nous fournissons des solutions qui permettent aux clients d’atteindre les coûts de possession et d’exploitation d’équipement les plus bas tout en maximisant la disponibilité.
Finning emploie plus de 13 000 personnes dans le monde et exerce ses activités dans trois régions géographiques, dont le siège social est situé à Vancouver, au Canada.