JOB DESCRIPTION

Location: Remote, PST Hours

Rate: $58-$62

Employment: 6-Month Contract

Insight Global is seeking a ServiceNow Business Analyst for a 6-month contract (with possible extension and conversion to full-time) supporting a large public sector ServiceNow program. This role is fully remote across Canada, with a strong preference for candidates aligned to Western (BC) hours. The Business Analyst will support a complex environment with up to 14 concurrent initiatives across ITSM, Employee Centre, service catalog rebuilds, CMDB, and application managed services (AMS). This individual must be able to hit the ground running, lead requirements gathering, work directly with stakeholders, and support both project initiatives and operational enhancements.

REQUIRED SKILLS AND EXPERIENCE

Must Haves

• 5+ years of experience as a ServiceNow Business Analyst

• Strong ServiceNow platform experience, especially ITSM

• Hands-on experience with: ○ Service Catalog ○ CMDB ○ Asset Management

• Experience in large enterprise or public sector environments

• Strong client-facing communication and presentation skills

• Proven ability to manage multiple concurrent initiatives

• Experience gathering requirements and working with technical + functional teams

• Ability to work remotely in Canada aligned to PST/BC hours Ability to ramp quickly and contribute immediately

NICE TO HAVE SKILLS AND EXPERIENCE

Plusses

• Public sector experience

• French language skills (for Eastern Canada coverage)

• Experience in Application Managed Services (AMS) environments

• Experience supporting service catalog rebuilds or transformations

• Exposure to Employee Centre or broader ServiceNow modules

• Background working in large-scale, multi-project programs

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.